Rated 4 out of 5 by NewCanaanHector Work in Progress
The hotel is under construction but fully operational.
Renovation was good, but it clearly did not include the mattresses nor the rest of the bedding.
A small hiccup with our in-room early Saturday breakfast was quickly, efficiently and effectively handled by the Service Express Manager.
Overall, great people, but some items need attention.
July 27, 2014
Rated 4 out of 5 by KC12345 This hotel is great for business meetings and conferences!
This is one of my two preferred hotels in Waltham, MA. I have been staying here almost every other week since May of this year. I particularly enjoyed the breakfast buffet it offered. The food was always presented nicely and always clean and fresh! However, with the ongoing renovation project, there's no more buffet. Hopefully, upon the completion of the renovation project, the hotel will bring back the greatly missed breakfast buffet! Thank you!
July 26, 2014
Rated 4 out of 5 by Fresca This hotel has great staff but also has flies
Rita at the Front desk was terrific. There was not enough staff at the desk when I checked in and she had to answer the phone and check me in but she handled the disruptions (at least 5 ) very professionally and was a terrific example of customer satisfaction.
On the other hand our meeting rooms and the lobby were infested with Fruit Flies - nasty!
July 25, 2014
Rated 4 out of 5 by Lee27 Remodeled furnishings great
I appreciated the new carpeting, wall covering, furniture, nice appointments.
July 24, 2014
Rated 1 out of 5 by CALO27 Did not meet my expectations for a Westin Hotel
I arrived at the Westin Waltham around 6 pm and checked into my room to find that the bathroom had numerous bugs in it - seemed to be some sort of fly. There were at least 10 that I could see from just a quick glance around. I went to the front desk and they said that happens if people leave the windows open. They relocated me to a second room. I always check the bedding / bed when I check into a room to make sure it is clean & pest free - when I pulled back sheets there was a LARGE fresh urine stain on the mattress and well as some other smaller stains. It literally looked like was never cleaned. When I went back down to the front desk the employee did seem somewhat concerned after I showed her the pictures from both rooms. She did also offer a 'free pizza from room service'. I did not ask to be relocated again as I did not feel like moving rooms again and wasting more of my evening on finding a room that clean. Since it was a double room - I slept in the 2nd bed. I was extremely disappointed in the quality of the rooms, they also seemed really dated. I know that they are completing a renovation project so hopefully this will improve the condition. As of now, this hotel is not up to Westin standards.
July 24, 2014
Rated 5 out of 5 by ll27 This hotel has exceptional front reception staff!
Every need was attended to in a courteous and most friendly manner. Even when leaving, a gentleman in a suit helped me load my vehicle. Probably the most impressed I have ever been with the customer service at this hotel. Please note that the "facilities" question above was rated average as the property was under construction - did not have a hot tub which would have been nice for the sore hockey players.
July 21, 2014
Rated 4 out of 5 by bkpounds Renovation does not impact gurst relations
Staff engagement excellent
July 14, 2014
Rated 4 out of 5 by gdizzle Nice but...
Very comfortable room and convenient location on Rt. 128. It would have been nice to know the hotel was undergoing major renovations when the reservation was made.
July 13, 2014
Rated 2 out of 5 by DW28 The Longest Renovation in Hotel History
I stayed in this Westin in January in a pre-renovated room; a few of my primary criteria are the facilities: gym, restaurant, and of course the room. In January, the gym was moved to a banquet room while renovations were underway. The staff there told me the renovations would be completed by April or May latest.
Lo and behold, I come back in late June/early July thinking the renovations would be finished but in fact, the lobby entrance had been moved and this time the restaurant was in a banquet hall. I mean come on, enough is enough. Won't stay here again until I get reassurances the renovations are finished AND there is some communication proving it.
July 10, 2014
Rated 4 out of 5 by Maggie2991 Charging $15 Fee for Guest Parking
It was truly disappointing to charge a guest $15 for overnight parking per night. This hotel is located in a suburban area, not a city, and the $15 parking fee/night is truly unnecessary. Also, the elevator in the parking deck had a overpowering urine-like smell. If you are going to charge $15 for parking, at least clean the elevators.
July 7, 2014
Rated 4 out of 5 by GymSok weekend stay
Had breakfast at restaurant June 29. Service was not good, most likely because not enough wait staff. Yoy need to add staff!
Also, at checkin/checkout desk - long waits. Again you need to add more staff.
Otherwise, was a great stay!
July 7, 2014
Rated 5 out of 5 by Jason1009 Great Stay
Although the hotel was under renovation, my stay was not disturbed at all. The room was spacious, the bed was heavenly! The staff was very helpful and had given us a hassle-free stay!
July 7, 2014
Rated 1 out of 5 by taymarjo What is Happening Here???
I am in the middle of perhaps the worst stay I've ever had at a hotel. I was going to let my experiences thus far slide, but I just can't do it. My family has visited this area annually for the past several years to attend a well-known football clinic at one of the colleges. Our past visits have been great so I'm not sure why this one is so different. After24 hours of travel to a couple of different colleges, we came to check in before headed to our next location. I had my paperwork in hand and went to the check-in desk with my family. The woman at the desk could not find a reservation number on the papers nor could she find a reservation under our names. She thought that maybe I did not save my reservation and that was the problem. My response was, if you have rooms available, let's get checked in and I was looking for the rate on the paperwork provided. The young lady went to speak to the manager and came back to tell us that she would be checking us in, but in the future, I need to make sure that I save my reservation! REALLY? I am not accustomed to being chastised third party, by a front desk clerk, and the conversation did not sit well with me or my husband. We needed to be at a college by 4:00 pm so we quickly went to our room, changed and left. I tried to reach the manager via telephone en route to the college to no avail. We then came back to the restaurant, we waited ten minutes to be greeted/seated, curdled creamer arrived for my coffee, we had a long wait for dinner, and my husband's meal arriving iced cold. No apology, offered. And I've been up for hours because the bed is just not comfortable. I understand this hotel is in the middle of a renovation, but service should NEVER suffer. There are too many other hotels saturating this area to deal with this nonsense. And my concerns may seem minor, but when traveling for days, you want your hotel experience to be uneventful, check-in seamless. Service is a constant, not a surprise. We will not come back again, nor will we spend another dime here. Thursday (check-out) day cannot come quickly enough.
July 2, 2014
Rated 2 out of 5 by Melin162 Melin162
The food was expensive and the location of the hotel is difficult. One time when returning from Boston the taxi could not find the hotel and it was a mess. I think the hotel must help their guests with moving around.
July 1, 2014
Rated 5 out of 5 by Leenie01 Wonderful staff
Upon check in we were treated extremely well, and Belicia took great care to make sure we were comfortable. The hotel was comfortable, clean, and we will return!
June 30, 2014
Rated 3 out of 5 by Oscar128 Hotel for conference
The hotel was good for the conference, but not to visit Boston, as it is difficult to get to Boston, and the staff do not help in finding tours
June 30, 2014
Rated 2 out of 5 by DCTraveler546373 Disappointed
I was not advised that the hotel is undergoing a substantial lobby renovation. Would have been nice to know upon booking. The hotel could/should have made a gesture to make up for this which they didn't.
June 30, 2014
Rated 5 out of 5 by marshay June 2014 Westin Waltham, MA
We had a great 4-night stay. Clean room, comfortable beds. Loved the bench/shelf under the sink in the bathroom - great way to keep our toiletry bags off the counter. Had 2 complaints that were addressed professionally. One was a metal ring in a sheet, housekeeper did not speak English but it got replaced after we called housekeeping to replace sheet. 2nd was housekeeper failed to clean our room one day, and we complained when we returned late that night. They brought clean towels quickly, and gave us all free breakfast the next day. That was a nice gesture. We used GoBoston for a shuttle from airport to hotel, then rented a car at the Avis office at the hotel. This was cheaper and stress-free. Plus got to park for free overnight in the Avis lot, which was also closer to the front door than hotel guest parking.
June 29, 2014
Rated 4 out of 5 by AEFREYRTN Westin Waltham - June 2014
The accommodations were very good, as usual. Staff was courteous and helpful. Room was clean and comfortable. Internet access was fast. And the SPG reception was very nice with good food and drinks.
June 27, 2014
Rated 3 out of 5 by rg73 Poor service.
I have stayed at this hotel several times and only stay there when the other hotels in the area are booked. The service is mediocre and so is the food at the restaurant. The staff is inexperienced.
During y most recent stay, there were problems with the cable TV system that were never corrected. For three days the ABC network and the ESPN channels were non operative. The initial staff reaction was to say that "the ESPN channel has decided to black out the World Cup". When I asked to speak to the manager I was told that it was a "glitch in the cable system and that they were working on it". It was never fixed.
When it asked about local restaurants the desk clerk handed me a list. When I asked which ones were goods had said that she did no know any of them.
June 27, 2014
Rated 4 out of 5 by Theresa94 Parents of the Bride
Our daughter was married and many, many guests stayed at the Westin in addition to the wedding party and parents of the bride and groom. The rooms were very clean and pleasant, the beds extremely comfortable. We had the pleasure of working with Richard Pimentel who organized a hospitality room for wedding guests for a time between the church and reception. Everything was so wonderful, and the serving staff so pleasant and helpful. I would not hesitate to reserve another hospitality room, or stay at the hotel in the future.
June 26, 2014
Rated 5 out of 5 by edf11 This hotel has freshly renovated facilities.
I have come here for board meetings throughout the course of this year. I have also been here over the years for several events. The hotel has done an excellent job in renovating that it looks like a brand new building.
June 23, 2014
Rated 4 out of 5 by whowho The hotel has some great features and some not so great features,
The hotel was lovely. Staff helpful and personable. The hotel is in Waltham MA, not NYC or Boston. I think that having to pay $15 to park your car overnight is outrageous.
Also, I understand the stocking of the refrigerator as a mini bar, but there was no room for my personal items to be placed in there. I could barely find room for medications.
June 23, 2014
Rated 4 out of 5 by Sarahpp Good experience
Clean, comfortable, very well maintained. Breakfast was excellent. Staff very courteous. No club room. I upgraded to a heavenly bath room but don’t know what I paid for because I had all the same toiletries and linen as my co-workers who paid for a regular room. Plus, the bathroom was in the living room so that was odd.
June 21, 2014
Rated 3 out of 5 by SACORRIS Average at best
Did not get required wake up calls requested, A/C was very noisy and walked very far up and down stairs nightly to get to room and back to parking garage because lack of access. Terrible hotel design!!!
June 20, 2014
Rated 4 out of 5 by JohnnyHetz Misleading
Booked Hotel under code splash--Was told on web about great pool.Deal even included a pizza poolside.When My family went to pool,we were blown away!!! Smallest pool we had ever seen.There was a family of 4 in pool.That left no room for us.Deal should not be called splash--it should be called teardrop!!!!! Not family friendly hotel. Not even a vending machine.
June 16, 2014
Rated 1 out of 5 by brbandbab Invisible service
Upon arrival no place to disembark at the hotel entrance so parked around the side. Not clear where the reception desk was. We tracked down a staff member who took us to the reception desk where no one was available. Staff member had to convince someone behind a door to help us. Design of reception area total confusion. We were on personal travel, not business, and we seemed unwanted. Pillows were terrible.
June 8, 2014
Rated 4 out of 5 by Wmando My imression and recommendations
The hotel was good and elegant.
The room was good and sebaceous
The mattresses were very bad and saggy
I thought the parking should be free
There was no internet in the room for free
June 3, 2014
Rated 2 out of 5 by Bus1961 Very noisy hotel audible in rooms. Poor customer responsiveness
The Westin Waltham is definitely not on par with other Westin hotels. This is an extremely noisy hotel with lobby/bar area noise audible to guest rooms. Calls to service express ring forever if they are picked up at all. I will not be staying at this Westin again
June 1, 2014
Rated 5 out of 5 by TravellerB Another great stay
I travel frequently and almost always stay in a Starwood property. Westin Waltham is one of the best as far as guest services. Liz and the front desk does an amazing job providing every convenience you would need. The remodel was done very well and the rooms are brighter, nicer and is very relaxing and enjoyable.
May 30, 2014