Rated 2 out of 5 by NEVERAGAIN1111 NEEDS REPAIR
BATHROOM DOOR NEVER LOCKED, WINDOWS HAVE OPENINGS, ALL COLD BLOWING INSIDE, HAVE A BIG HEATER PROBLEM, YET PEOPLE ARE GREAT, VERY HELPFUL, HOWEVER THEY CANT FIX THINGS APPARENTLY. BRING YOUR ELECTRIC HEATER!! HEATING SYSTEM IS TOO OLD, MAKING A LOT OF NOISE AS IT STOPS AND START WORKING. I NEVER RECOMMEND.
January 1, 2013
Rated 4 out of 5 by Mike51 Sandy hospitality
as a platinum member of SPG I can tell you when a hotel deserves special recognition....this is one. Was stuck there for 2 days during/after Sandy..what a great staff from the front desk to the restaurant staff. Really made a stay more pleasant with all that was going on ....see you again for sure!
November 3, 2012
Rated 5 out of 5 by MaineFamily Staff
My daughter slammed her hand in the car door outside the hotel on Thursday evening July 4th and one of the staff (from Maine) was truly wonderful in retrieving ice and band-aids as well as helping us up to our room. Please tell that worker thank you very much for us!
July 8, 2013
Rated 3 out of 5 by anon239 Needs improvement
i stayed here because it was closer to work. However, the hotel is not as nice as other westin properties. Needs updating and does not have a concierge lounge. The gym is in a bad state, most of the machines are old or are not working properly. Looks like the maintenance is slacking in every way.
October 14, 2012
Rated 5 out of 5 by Hannah gets better and better
I love this hotel. I'm a Platinum SPG member and clearly stay at many properties, but this is my favorite. For friendliness (genuinely nice people), helpfulness (except for the overnight staff and manager, who are unusually clueless), comfort, on all scores, including location, can't be beat.
March 6, 2012
Rated 2 out of 5 by JJMU Billing
We were happy when we checked out. We then received three additional copies of our bill via email with additional charges over the two days after we left. I would have dealt with this over email but could not reply to the email that sent me the bills.
July 18, 2013
Rated 5 out of 5 by Steve1990 Staff
The staff at this hotel is excellent. Everybody from the front desk (Liz, Jade, Mackenzie) to the breakfast staff (Abdul, Mirna) as well as Jennifer my consierge. The staff is what makes my stays at this hotel great. They should be recognized.
Guys...thanks for making me feel welcome.
June 3, 2012
Rated 4 out of 5 by TDA0417 My Nth stay at tehe Westin Waltham
Just want to give a shout out to Michael (the Night Manager) who has consistently handled my reservation needs with professionalism, courtesy and a solid recognition of customer loyalty.
This is the first (and typically ONLY) hotel I call when I need a room in the Boston area.
May 6, 2013
Rated 1 out of 5 by venky No proper treatment for platinum members
For the $200 plus I paid for one nght as a Platinum member the services I got was bad
I was not offered any complimentary breakfast, drinks or appetizers in the evening
The food in the restaurant was lousy and very expensive.
Feel free to reach out to me for additional information
February 6, 2013
Rated 3 out of 5 by Susan1920 Disappointed
For the money we paid I was disappointed that parking was an add on charge and internet access from room was also an add on. I have stayed at other Starwood hotels that were just as nice for less money and more services.
August 1, 2013
Rated 5 out of 5 by maryanneg This hotel is consistently on point.
I often travel for business and try to always stay at a Westin property because Beds are so comfortable, clean rooms, professional staff.
August 26, 2013
Rated 3 out of 5 by travelingT Not as Pictured
While the staff was very friendly and helpful, the hotel was lacking in basic needs.
The "business center" does not exist as described on the website. Only three computers and a printer in the middle of the lobby. No scanner, copier, etc. It would be fine for someone printing directions, but not actual business-related tasks. This made for a lot of inconvenience and emergency sourcing to other locations for what should have been some very simple projects.
Given the remote location of the hotel, I would think more amenities would have been offered, such as gift shops for small snacks and necessities. The Starbucks had a few items but it closed at 2pm. Not really helpful for late night needs.
The bar was convenient and the staff friendly, but the food and drink prices were ridiculously high, with markups at sports stadium levels.
There was also nowhere outside to sit other than the two smoking benches. There is plenty of grassy space around, but no open areas where one felt comfortable.
It made for a very frustrating experience.
June 4, 2013
Rated 4 out of 5 by jfeisty u will pay for all xtras
We had a nice evening but were very turned off by having to pay for hotel parking AND wifi. Even the local coffee shop offers free wifi. This seemed entirely unnecessary. The pool and spa were nice enough to enjoy but the floor was flooded, which was a little gross.
August 15, 2012
Rated 5 out of 5 by B2d06 Excellent stay
We had our reception at this hotel and now visit every year for our anniversary. The Westin made us feel so special and remember why we chose this location for our reception. We will always make sure when we travel to make sure we check into other Westin locations.
August 15, 2012
Rated 5 out of 5 by Bill59 Great hotel and friendly staff
Although I only stayed one night, i was very impressed with my overall experience. I would certainly stay here again if the opportunity presents!
August 21, 2013
Rated 4 out of 5 by azabuplace Best hotel in the area
There is no other hotel in the area close to this. You have to pay 3X and go into the city to have similar accommodations. The decor is getting a little tired. The management told me that they have a plan to renovate. Staff is friendly and always tries to help.
June 4, 2012
Rated 5 out of 5 by SusieE Elegant and quiet
During the recent blackout, we needed a place nearby to stay. I was pleasantly surprised by the Westin. The room was spacious, well-appointed and extremely comfortable. Most important, it was quiet in and around our room.
I wholeheartedly recommend this hotel.
November 4, 2012
Rated 5 out of 5 by Red57 In the distance
The Westin had beautilful scenery from our window from a distance and to beable to open up the windows and get fresh air in made our day. And the Westin had everything we needed for our daughters wedding thank you very much for a great stay
June 10, 2013
Rated 2 out of 5 by pvg1 my review
I did not receive my wake up call as requested and unable to regulate room temperature. the room was too warm and uncomfortable.
August 22, 2013
Rated 4 out of 5 by Babs21 Not all rooms are quiet
I stayed here with one of my children in a suite,expecting that my child would be able to have a good nights sleep on the pull out sofa in the living room. Unfortunately, the hotel is designed with a huge atrium that opens to all the hallways in the hotel. It probably would have been ok but we were given suite 466 near the atrium and the noise from all the people in the bar in the lobby was so loud that my daughter couldn't sleep. The staff in the hotel was very nice and security came up right away and closed the hallway firedoors to minimize the noise but it was still audible and the noise woke my child up again early in the morning with the piano playing in the lobby for the breakfast crowd. I am a gold starwood member and the desk informed me that they were unable to move my room. In addition, I also expected that there would have been pillows for the pull-out sofa in the closet and I should not have had to call for pillows. Other than that, the hotel was well located and the staff were very nice and greeted us wherever we were.
November 14, 2012
Rated 2 out of 5 by FunkyChicken73 Not bad, but below Westin standards
The room comfort and layout was worse than most Westins especially for $259/night. The heat didn't work very well. Shower was subpar. Bed didn't seem as comfortable or nicely made. And the TV didn't work on all channels. Felt like a $89/night room.
January 25, 2013
Rated 2 out of 5 by Lulubell Staff needs work!
The hotel was lovely but the staff was unfriendly, especially at the front desk! They were very inexperienced and unfhelpful.
They caused unnecessary problems fir me because they were just careless.
July 16, 2013
Rated 4 out of 5 by Bill22 Great location and view.
For what we were doing, we were very centrally located with quick access to the city without being consumed by it and it's noise, while enjoying a more rural landscape from our room.
July 22, 2013
Rated 1 out of 5 by NBigfoot Poor experience
From the time of arrival at the Waltham Westin, I felt the experience was going to be bad. I arrived at 1030pm. There were 4 agents waiting to help customers, but all had their heads down and weren't even looking up at customers. There was 1 person in front of me. And, only 1 customer was being served. Worst, there was a manager standing near by, as well. Finally someone helped the customer in front of me. I then continued to wait for about a10 minutes. Then a lady came out from the back and said I can help you. She said, "credit card and piture ID." She then gave me my room key, asked me if I was valeting a car. She never made eye contacdt or used my name. She did ask if I wanted 250 Starwood points or free internet. I chose Free Internet. The internet worked one night, and not the second night. The experience at this hotel was below the Starwood standard I have come to expect. I was thoroughly disappointed in all aspects of my stay. The AC in my rroom had leaked, and the carpet was soaking wet. The maintenance team came and looked at iit, and then put down towels. That was it. Horrible stay.
July 16, 2013
Rated 2 out of 5 by jbw03 Director of Sales
unable to find concierge to assist with bags, and traveling with infant child and was charged for concierge assistance
breakfast buffet, including Sat limited
crib sheet not provided for infant upon arrival
no upgrade available for room
August 13, 2012
Rated 5 out of 5 by Prof1 great location & great staff
This is an outstanding hotel. It has outstanding staff, a great location, excellent food and spacious rooms.
August 18, 2013
Rated 5 out of 5 by Reetz Best Beds--anywhere!
Everyone is friendly and helpful. But the best part is when you lay your head on the soft fluffy pillow and wrap up in the beautiful linens on the most comfortable bed you will ever sleep on! I miss the Westin when I am away!
April 30, 2013
Rated 3 out of 5 by Goodshepherd121 Location, Location, Location
Very good location (once you figure out all the turns...that's about it! Every thing else is ordinary and staff is nice but MIA from time to time...don't go unless you're in a conv/meeting...can be noisy, crowded with day "trippers".
September 24, 2012
Rated 5 out of 5 by 11111 Great customer service
I have really enjoyed being a regular guest at the Westin Waltham these past 4 months. The customer service is what has made this hotel special, in particular Liz went out of her way to be thoughtful and accommodating.
April 11, 2013
Rated 4 out of 5 by Pumpkin97 Westin review
Nice hotel. Convenient if you need to be in that area. The only thing I did not like was having housekeeping knock on my door at 8:30 a.m. to ask if they could clean my room.
July 17, 2013