Rated 4 out of 5 by TDA0417 My Nth stay at tehe Westin Waltham
Just want to give a shout out to Michael (the Night Manager) who has consistently handled my reservation needs with professionalism, courtesy and a solid recognition of customer loyalty.
This is the first (and typically ONLY) hotel I call when I need a room in the Boston area.
May 6, 2013
Rated 5 out of 5 by ABB2014 The staff is always providing excellent service
Liz and all the staff do a tremendous job in welcoming not only myself but everyone in my team. Week in week out they are always there for any assistance whatsoever.
February 7, 2014
Rated 3 out of 5 by brinan this hotel
I think it's unacceptable to charge $15/day for parking. It should be included in the room charge. The front desk did not direct me to the elevator which is minor but it was confusing where to go, and although she was pleasant it was difficult to understand her accent.
September 3, 2013
Rated 5 out of 5 by MaineFamily Staff
My daughter slammed her hand in the car door outside the hotel on Thursday evening July 4th and one of the staff (from Maine) was truly wonderful in retrieving ice and band-aids as well as helping us up to our room. Please tell that worker thank you very much for us!
July 8, 2013
Rated 4 out of 5 by jfeisty u will pay for all xtras
We had a nice evening but were very turned off by having to pay for hotel parking AND wifi. Even the local coffee shop offers free wifi. This seemed entirely unnecessary. The pool and spa were nice enough to enjoy but the floor was flooded, which was a little gross.
August 15, 2012
Rated 5 out of 5 by B2d06 Excellent stay
We had our reception at this hotel and now visit every year for our anniversary. The Westin made us feel so special and remember why we chose this location for our reception. We will always make sure when we travel to make sure we check into other Westin locations.
August 15, 2012
Rated 5 out of 5 by toots58 Needs Met By Hotel and Staff
Lovely hotel with a very helpful and pleasant staff. Large room with a comfortable bed. Liked the feature of skipping a day of having the bed made up, etc. and therefore receiving a $5.00 voucher. Would definitely stay here again or at another Westin hotel.
October 21, 2013
Rated 4 out of 5 by azabuplace Best hotel in the area
There is no other hotel in the area close to this. You have to pay 3X and go into the city to have similar accommodations. The decor is getting a little tired. The management told me that they have a plan to renovate. Staff is friendly and always tries to help.
June 4, 2012
Rated 5 out of 5 by SusieE Elegant and quiet
During the recent blackout, we needed a place nearby to stay. I was pleasantly surprised by the Westin. The room was spacious, well-appointed and extremely comfortable. Most important, it was quiet in and around our room.
I wholeheartedly recommend this hotel.
November 4, 2012
Rated 3 out of 5 by travelingT Not as Pictured
While the staff was very friendly and helpful, the hotel was lacking in basic needs.
The "business center" does not exist as described on the website. Only three computers and a printer in the middle of the lobby. No scanner, copier, etc. It would be fine for someone printing directions, but not actual business-related tasks. This made for a lot of inconvenience and emergency sourcing to other locations for what should have been some very simple projects.
Given the remote location of the hotel, I would think more amenities would have been offered, such as gift shops for small snacks and necessities. The Starbucks had a few items but it closed at 2pm. Not really helpful for late night needs.
The bar was convenient and the staff friendly, but the food and drink prices were ridiculously high, with markups at sports stadium levels.
There was also nowhere outside to sit other than the two smoking benches. There is plenty of grassy space around, but no open areas where one felt comfortable.
It made for a very frustrating experience.
June 4, 2013
Rated 4 out of 5 by Babs21 Not all rooms are quiet
I stayed here with one of my children in a suite,expecting that my child would be able to have a good nights sleep on the pull out sofa in the living room. Unfortunately, the hotel is designed with a huge atrium that opens to all the hallways in the hotel. It probably would have been ok but we were given suite 466 near the atrium and the noise from all the people in the bar in the lobby was so loud that my daughter couldn't sleep. The staff in the hotel was very nice and security came up right away and closed the hallway firedoors to minimize the noise but it was still audible and the noise woke my child up again early in the morning with the piano playing in the lobby for the breakfast crowd. I am a gold starwood member and the desk informed me that they were unable to move my room. In addition, I also expected that there would have been pillows for the pull-out sofa in the closet and I should not have had to call for pillows. Other than that, the hotel was well located and the staff were very nice and greeted us wherever we were.
November 14, 2012
Rated 2 out of 5 by JJMU Billing
We were happy when we checked out. We then received three additional copies of our bill via email with additional charges over the two days after we left. I would have dealt with this over email but could not reply to the email that sent me the bills.
July 18, 2013
Rated 2 out of 5 by FunkyChicken73 Not bad, but below Westin standards
The room comfort and layout was worse than most Westins especially for $259/night. The heat didn't work very well. Shower was subpar. Bed didn't seem as comfortable or nicely made. And the TV didn't work on all channels. Felt like a $89/night room.
January 25, 2013
Rated 5 out of 5 by Red57 In the distance
The Westin had beautilful scenery from our window from a distance and to beable to open up the windows and get fresh air in made our day. And the Westin had everything we needed for our daughters wedding thank you very much for a great stay
June 10, 2013
Rated 2 out of 5 by jbw03 Director of Sales
unable to find concierge to assist with bags, and traveling with infant child and was charged for concierge assistance
breakfast buffet, including Sat limited
crib sheet not provided for infant upon arrival
no upgrade available for room
August 13, 2012
Rated 3 out of 5 by Goodshepherd121 Location, Location, Location
Very good location (once you figure out all the turns...that's about it! Every thing else is ordinary and staff is nice but MIA from time to time...don't go unless you're in a conv/meeting...can be noisy, crowded with day "trippers".
September 24, 2012
Rated 5 out of 5 by 11111 Great customer service
I have really enjoyed being a regular guest at the Westin Waltham these past 4 months. The customer service is what has made this hotel special, in particular Liz went out of her way to be thoughtful and accommodating.
April 11, 2013
Rated 5 out of 5 by Adria2012 Excellent Staff
I stay at your hotel very often on business and will continue to stay here based largely on your excellent staff. They are very friendly, professional and attentive. Thank you for consistently providing a wonderful experience.
June 28, 2012
Rated 5 out of 5 by mradek Luxury within reach
Great hotel, amazing staff, and more than I could hope for for the price! Highly recommended if you are going to Boston and don't want to pay the high prices of the hotels in the city. Waltham is just 15 mins away from Boston.
November 21, 2012
Rated 5 out of 5 by Reetz Best Beds--anywhere!
Everyone is friendly and helpful. But the best part is when you lay your head on the soft fluffy pillow and wrap up in the beautiful linens on the most comfortable bed you will ever sleep on! I miss the Westin when I am away!
April 30, 2013
Rated 5 out of 5 by kmvbc Very comfortable bed!
I enjoyed the comfort and cleanliness of the king room I stayed in. The sheets were white and crisp and everything was clean. Loved it! I was surprised that I had to pay for parking. That should just be included in the rate.
October 5, 2012
Rated 3 out of 5 by Victor1323 Leaking bathroom
I want to start by saying I am a big fan of SPG and I know this situation is not the norm. So first when I checked in and got to my room my door was open. I guess housekeeping forgot so it felt a bit off but the room was clean. Then next morning was the issue. I woke up in the morning after hearing gushing water coming down in the bathroom. It turns out that when the shower in the room on top is used it created almost a flood in my bathroom. My dissapointment is actually with what happen when i called the front desk. They were not apologetic and just sent the maintinace guy over. He came and said he has to fix the plumbing from the room upstairs and left. In order for me to take a shower that morning I had to clean the bathtub as at was full of junk from she space in the cealing between rooms. I was never offered help or at least a new room where I can take a shower. Really it was like no big deal to the hotel staff. I had a very important meeting that morning so the stress did not help. I wish the staff would have reacted to help me more appropriately.
December 17, 2012
Rated 4 out of 5 by BenArround Food Costs ruined my Stay
I refuse to pay $23 for an ordinary buffet breakfast. The lack of people eating there attests to the fact that the food is overpriced.
I felt bad for the staff, they deserve better suppoer from food and beverage department.
May 12, 2012
Rated 3 out of 5 by Susan1920 Disappointed
For the money we paid I was disappointed that parking was an add on charge and internet access from room was also an add on. I have stayed at other Starwood hotels that were just as nice for less money and more services.
August 1, 2013
Rated 5 out of 5 by AZ51 Excellent hotel with great services
I have been a couple fo times at this hotel, always found it clean, friendly with helpfulpersonnel at all stations. The restaurant is excellent as welll for both breakfasts and dinners - so I hihgly recommend!
December 20, 2012
Rated 4 out of 5 by BusinessTraveler58 Westin Waltham, MA
This hotel has all the amenities a business or recreational traveler would need. Front desk staff is efficient and professional. The add-on daily charges for wi-fi and self- parking don't make sense to me.
September 6, 2013
Rated 4 out of 5 by Chelten912 Wedding Weekend
Room was really nice. Hotel was clean and looked great. Parking and internet was a little expensive. When checking in for two nights we some how ended up with two one night reservations. They said it would not be an issue until the second day when the key would not work. Billing was confusing but they did eventally get it right. Since we booked a room being held from a block of rooms reserved for the wedding we were supose to be handed a "Goodie Bag" including instructions about the wedding and shuttle. Never received the "bag" and thus almost ended up missing the shuttle. We even went to the front desk and asked about the shuttle and mentioned the people getting married and they looked at us like we had three heads. When headed up to the room we ran into some people who were carring wedding presents. We asked and they were going to the same wedding. They told us about the "goodie Bags with all the info. This time we headed back to the front desk with purpose and this time someone actually remembered.
The rest of our time at the hotel was fine it just started a little rocky!
September 28, 2012
Rated 4 out of 5 by jsojo Great comfortable room
Love the room and the comfortable bed. Was not impressed with our dining experience. Waited 45 minutes for lunch special. When received, food was cold. Would stay at the hotel again, but avoid the dining.
October 31, 2012
Rated 2 out of 5 by ddn30 Dissappointed
Although the public spaces in the Westin Waltham were Westin quality, the room was sorely in need of updating...unmatched worn furniture with stains and a tiny bathroom. The bed was comfortable though.
October 16, 2012
Rated 2 out of 5 by Lulubell Staff needs work!
The hotel was lovely but the staff was unfriendly, especially at the front desk! They were very inexperienced and unfhelpful.
They caused unnecessary problems fir me because they were just careless.
July 16, 2013