Rated 3 out of 5 by rg73 Poor service.
I have stayed at this hotel several times and only stay there when the other hotels in the area are booked. The service is mediocre and so is the food at the restaurant. The staff is inexperienced.
During y most recent stay, there were problems with the cable TV system that were never corrected. For three days the ABC network and the ESPN channels were non operative. The initial staff reaction was to say that "the ESPN channel has decided to black out the World Cup". When I asked to speak to the manager I was told that it was a "glitch in the cable system and that they were working on it". It was never fixed.
When it asked about local restaurants the desk clerk handed me a list. When I asked which ones were goods had said that she did no know any of them.
June 27, 2014
Rated 2 out of 5 by Manju My stay was just alright
Check in was very simple and the woman behind the desk was able to answer my questions well, but as far as my room went I was not pleased. The room was a nice room, but it was right beside the elevator and it was overlooking the roof with mutliple steel boxes ( I assume ac units ) so it was very noisy and the headboard of my bed vibrated. I was there for two nights and my room was not serviced. I had to re use towels and make up my own bed! Maybe my expectaions were too high, but I at least thought maid service would repalce my towels.
May 12, 2012
Rated 3 out of 5 by TikiT Not a good week
The people themselves were pleasant and great when speaking to them! I stayed for 4 nights. Got to the room and it was 85 degrees, went to turn on the air a saw a pair of socks in the vent. Also had snacks from the mini bar because there was nowhere else to get any and called the next day to get replenished after they cleaned the room and it was not filled. It took them 4 hours to bring the snacks. Next day same thing. This time they never showed up with new snacks after I called twice. Third day I asked the cleaning woman as she was leaving and she told me "No, different people". Still no snacks so I gave up. Only one overpriced restaurant for a large hotel with that much meeting space. I travel over 100 nights a year. By far this was not pleasant.
August 20, 2012
Rated 4 out of 5 by Theresa94 Parents of the Bride
Our daughter was married and many, many guests stayed at the Westin in addition to the wedding party and parents of the bride and groom. The rooms were very clean and pleasant, the beds extremely comfortable. We had the pleasure of working with Richard Pimentel who organized a hospitality room for wedding guests for a time between the church and reception. Everything was so wonderful, and the serving staff so pleasant and helpful. I would not hesitate to reserve another hospitality room, or stay at the hotel in the future.
June 26, 2014
Rated 4 out of 5 by RovingReverend Great location, pool should be warmer
Great place, discounted during Thanksgiving and Christmas. Valet parking. Right on the highway. Pool is too cold to get in. I swam on the North Shore of Boston's ocean which is about 60 degrees. I was told when I complained that it was a state law not to have it warmer. The Sheraton 20 miles west has a lovely, warm pool
September 28, 2014
Rated 1 out of 5 by EthanBusinessGuy Rate-Switch Mid-Stay and Staff Responsiveness
I have been a loyal customer of this hotel and of SPG brands. Hotel Management switch rates mid-stay and do not honor rate confirmations made upon reservation. Staff quality has gone dramatically down-hill and customer service is second to staff drama and attrition. Management operation of this hotel has gone from average to awful.
September 27, 2014
Rated 4 out of 5 by 46Mark46 Not up to previous visits
We have stayed at the Westin Waltham a few times and generally enjoy it. On this visit we found things to be a little below our expectations and previous experience - little things but noticeable. The pool area was not up to standards - the used towel hamper was full and used towels were laying all around it on the deck. The towels in the clean towel box were all jumbled up like someone had gone through them. the Jacuzzi was broken. And the access to the pool through the reception area for the ballroom is poor. When we used the pool an event was starting and we had to push through people to get to the pool. The elevator in the garage was filthy - the floor was covered with scraps of paper, leaves, dirt and it looked like it hadn't been cleaned recently.
September 22, 2013
Rated 2 out of 5 by Disappointed1954 Not at all what I expected
I was very disappointed. I went out of my way in the morning to go pre register and wanted to make sure most of my request were met. I reserved 4rooms for me and my children. We were attending a wedding the my room was not clean the carpet was dirty etc. I wanted a king bed got double all my children were on separate floors from the blocked rooms . At the wedding the service was awful, the bar in the ballroom had only a few liquors offered and warm beer. Everyone was complaining. We had to walk all the way to the lounge to get a decent drink. The price of the drinks was outrageous . I would not come back to this hotel and was very very as we'll as most at this wedding , disappointed . The pvslet and bell shop was the only ones who get an excellent rating
August 5, 2013
Rated 2 out of 5 by MercedesMatt Back to Basics
This hotel was absolutely the most difficult reservation process I have ever experienced...If it wasn't for Central Reservations, it never would have happend. I had to select this hotel due to (my) company meetings taking over the entire hotel...Even with two threatening emails to the GM AND notifiying SPG/Central Reservations, I received no returned emails or phone calls from the hotel...very dissappointing from STARwood....They need to get back to the basics...pick up the phone in say, 5 seconds...not 2 minutes (repeatedly).....
June 16, 2012
Rated 1 out of 5 by Maryjane212 A Sleepless Weekend
Unfortunately, our room for the weekend was across the hall from a suite that was occupied by a wedding party. They partied very loud our first night until 3 a.m. and partied our second night until 4 a.m. The noise from their room kept us up as well as the noise they made in the hallway. They yelled sexually explicit conversations and were extremely loud. We always stay at the Westin when visiting my daughter at college. This visit she stayed in our room hoping to get a good nights rest before taking her LSATs, needless to say she was not well rested having only slept 3 hours. While we understand the need to celebrate the new nuptials, it should not be at other guests expense. We were extremely disappointed in our weekend stay and left very weary and tired.
October 8, 2013
Rated 4 out of 5 by HeavyD Buiness Traveler
Thanks for this follow up note, Jen. You and the staff at your Weston have been the most accommodating and gracious of all the hotel staffs that I have had contact with in the 14+ years I have been in the consulting business. Every time I have contact with a staff member or get a treat in my room and/or an upgraded suite, I feel like I am the most important guest in your hotel. For the most part at other hotels I am made to feel like just so much chattel. They would do well by learning from The Weston-Waltham staff. Thank you
October 11, 2012
Rated 2 out of 5 by MJK11 Expected something nicer
I was shocked at the condition of the room. It included broken lamps, a toilet bowl that was scratched & marred beyond belief, a previous guest's leftovers in the mini-bar fridge, and adhesive bandage wrappers in the bedside drawers. In addition, the door to the room wouldn't close on its own, it needed to be forced shut. Not very reassuring, especially when travelling with children. If it weren't for the fact that we were attending a wedding reception being held at the hotel, we would have left to find other accommodations.
September 16, 2013
Rated 3 out of 5 by None Executive Vice President
Our hotel room was average at best. When we arrived, there was no iron in the room. They did not clean the room the next night as they did others and the "Do Not Disturb" sign was not out. The one time I ordered room service the pizza was not cooked enough and I did not eat it. The pool and fitness center are horrible so I did not exercise. We have stayed there often, but I would expect some "good will" points if I am to return again. The rooms have been outdated for many years so the remodeling cannot come fast enough.
June 5, 2013
Rated 5 out of 5 by Adam A Job Well Done
I've stayed at the Westin Waltham many, many times over the past 13 years. I've seen the staff change, age and grow. Over the years, every time I check in, I am always recognized, not only, as a Platinum Guest, but also as a frequent guest at their property.
The hotel is well organized and well maintained. The staff is attentive and professional. The location is accessible from the North and South and is 15 minutes from downtown Cambridge and Boston.
I've stayed here on business and for leisure. I've stayed with my wife and I've also stayed with friends. I've also held company meetings at the Westin Waltham. They are incredible responsive to our special needs and I have come to expect the high level of service that they deliver, time and time again, during my visits.
March 9, 2012
Rated 3 out of 5 by schorschb Great hotel with untrained staff
It was my first time at this hotel - and it was the first time ever that I was disappointed in a Westin. Mainly for two reasons:
(1) Front desk is understaffed and undertrained. Everything seemed to take forever. At check-out, I turned in my "green choice" vouchers (for additional points). Check-out took about five minutes of the clerk clicking at his screen as if he was totally lost - and I never got the vouchers credited (later, they just claimed I had not turned them in).
(2) the "70 @ 3rd" restaurant for breakfast: Never ever have I seen restaurant staff at a Westin to be so un-interested in their guests. Lots of staff there, but it took forever to have someone seat me: Looking at me, wordlessly pointing into one direction and walking away in a different direction.
June 12, 2013
Rated 3 out of 5 by Hendog Overall
Hotel rates varied depending on the day that you call. My friend got a cheaper rate than I did. Front desk staff very ditzy regarding reservations, check in etc. Also, I didn't get a print out of my bill. Usually hotels put in under your door .I had to wait for it to be printed.
Bed was comfortable. Carpet was very shabby and dirty.
Room service food was fair/medium as to taste and rather pricey. Breakfast buffet was expensive but good. You need to put a tip jar or bowl near the man cooking the special order items.
December 7, 2013
Rated 2 out of 5 by Dave924 over priced, tired and poor service
The hotel is "tired" and in need of a face lift. wallpapaer peeling in the bathroom, the A/C is inadequate, furnishing scratched up and in need of updating. For the prices charged and for a Westin it is not up to the standard expected.
The dining room staff at first ignores you, then only offers the buffet and never the meni for breakfast and is not attentive, friendly nor anxious to assist. It is as though you are an imposition. The food quality was also sub-par at the breakfast buffett. Overall disappointed stay.
September 28, 2012
Rated 3 out of 5 by Goliemom Under construction
This hotel's renovation was supposed to have been done before the end of August 2014...it wasn't. It was very inconvenient to get in and out of the hotel and get in to your car. the circle in front of the hotel was closed so people just didn't know where to go to meet people or drop someone off as the garage was quite a walk from the hotel.
September 18, 2014
Rated 4 out of 5 by Eguli Eguli
Comfortable room with all ameities desired. However, why provide an iron and ironing board but no accessible A/C outlets in which to plug in the iron? More accesible outlets should be provided.
October 1, 2014
Rated 4 out of 5 by HawaiiGal Overnight Visit to Boston
This was a perfect hotel to stay at when visiting Boston. It's close but without all the noise and high prices. I stayed here years ago and was hoping that I would be as happy this time. The hotel and customer service was great!
September 24, 2014
Rated 2 out of 5 by CountCurt Way Past Prime Time
The hotel offers a great location. It is pricey for the area, however, and even then, there is the nickle and diming, particularly as relates to parking fees, internet connection fees (which would be tolerable were it not for a separate charge for each device).
While the condition of the room was acceptable (except for the one dresser drawer that couldn't be closed and the clock that couldn't be set to the correct time) the bathroom was deplorable. Paint peeling off the ceiling and door trim so old it looks like it was last updated during the Reagan administration. The lighting also was sub-par; practically had to squint to see.
There is a very nice workout room. Sadly, the televisions only worked on two or three channels.
Overall, all the charm of a white box; dated and overpriced.
March 18, 2012
Rated 5 out of 5 by TravellerB Home!
I have stayed at the Westin most of the past three years and am back for the next several months. I am very excited about being back. Liz, Franzi, Jeff, Nancy always make we feel welcome and I feel like I am coming home!
Recently, I left an iPad in my room and did not realize it until I was getting on my plane back to Texas. She went to my room, found the iPad and had it packed and ready for Fed Ex within 20 minutes to make the afternoon run. She is an amazing representative for Starwood Hotels.
October 14, 2013
Rated 5 out of 5 by marshay June 2014 Westin Waltham, MA
We had a great 4-night stay. Clean room, comfortable beds. Loved the bench/shelf under the sink in the bathroom - great way to keep our toiletry bags off the counter. Had 2 complaints that were addressed professionally. One was a metal ring in a sheet, housekeeper did not speak English but it got replaced after we called housekeeping to replace sheet. 2nd was housekeeper failed to clean our room one day, and we complained when we returned late that night. They brought clean towels quickly, and gave us all free breakfast the next day. That was a nice gesture. We used GoBoston for a shuttle from airport to hotel, then rented a car at the Avis office at the hotel. This was cheaper and stress-free. Plus got to park for free overnight in the Avis lot, which was also closer to the front door than hotel guest parking.
June 29, 2014
Rated 4 out of 5 by BBBB34 check in
2nd time this week I checked in here and both times waited for 5-10 minutes at the front desk. Surely there is more than one person available to man the front desk at 6:30P.
September 25, 2014
Rated 1 out of 5 by Jon82 Do not stay here
I am a Platinum member. We checked in on the weekend and were told that there was no complimentary upgrade available because all of the upgraded rooms had been taken off market for renovations. If this was the case, the hotel should have put a service advisory on the website so knowledgable guests could have stayed in another Starwoods hotel. We didn't get a room on the SPG floor. We got an older, unrenovated room with an old bed. The mini bar had been raided by the prior guest and not restocked - even the wrapper hadn't been removed. I asked for the minibar to be restocked as soon as I got to the room. It wasn't, not in two days. I raised these issues twice with the front desk. They were sympathetic both times but nothing changed either time. This is the worst Westin I have stayed in by far.
January 25, 2012
Rated 2 out of 5 by Jordy Still not any closer...
I've written several reviews about the Waltham Westin and while it is undergoing a massive renovation of it's common areas and perhaps parking garage, the staff still seem disconnected and still not able to recognize frequent / platinum members. I unfortunately left a less than ideal review last week when I stayed here and was greeted by a meat plate upon my arrival this week - a very nice and appreciated gesture, but I had already eaten and this plate had been sitting out for several hours prior to my arrival. I was definitely not about to touch it. I promptly called service to thank them but send it back. Service apologized and graciously offered to send me a fruit plate - I initially hesitated, but eventually relented and accepted the offer. The fruit plate never came. I didn't need it, but I wish it wasn't offered only to never be delivered! Unfortunately, par for the course here...
August 25, 2014
Rated 3 out of 5 by Jack5 Used to be Great
Have stayed at this property 10s of times over the past 3 or so years. Lately, there has been a significant fall in standards. Staff in the bar area are very hurried and overworked bringing food from the kitchen to not only to the bar but also the large atrium. As a result table are covered with dirty glasses and service is poor. Stacks of cheap chairs and tables piled in the atrium, furniture in disarray, doors to storage are wide open etc. Seems to me that there is a failure of management.
May 20, 2012
Rated 4 out of 5 by JT101 Excellent service with expensive extras
The staff, from the front desk to the doormen offer superior service, especially during the present construction program. The breakfast is extremely expensive and the Dunkin' Donuts across the street is a good alternative at less than half the price. Amazingly this hotel still charges a premium amount for wifi in its rooms. It should be an included in the already premium charge for a premium room.
August 25, 2014
Rated 3 out of 5 by Iona27 My Stay at the Westin Waltham
I have stayed at this hotel before and was very impresses by the facility, the staff, and the room, especially the bed (mattress was heavenly.) This time the mattress did not meet my expectation at all.
The mattress was extremely soft and the sheet was scratchy.
When I mentioned it the second night to the reception desk, I was told that they knew about the problem and that a new shipment of mattresses were arriving soon. After a few minutes, he said that I could change rooms, but I was exhausted and didn't want to repack my clothes.
When I checked out the next day, the manager said that they were going to assess the problem and fix it. I said that didn't help me at all, and I left.
I hope that if I decide to stay at the Westin Waltham again, it will be as wonderful as my first few experiences.
June 24, 2013
Rated 4 out of 5 by KC12345 This hotel is great for business meetings and conferences!
This is one of my two preferred hotels in Waltham, MA. I have been staying here almost every other week since May of this year. I particularly enjoyed the breakfast buffet it offered. The food was always presented nicely and always clean and fresh! However, with the ongoing renovation project, there's no more buffet. Hopefully, upon the completion of the renovation project, the hotel will bring back the greatly missed breakfast buffet! Thank you!
July 26, 2014