Rated 3 out of 5 by Traveller65 Somehow cool
The Lobby, bar and breakfst room were too cold. otherwise good.
Very friendly staff.
December 13, 2013
Rated 3 out of 5 by Hendog Overall
Hotel rates varied depending on the day that you call. My friend got a cheaper rate than I did. Front desk staff very ditzy regarding reservations, check in etc. Also, I didn't get a print out of my bill. Usually hotels put in under your door .I had to wait for it to be printed.
Bed was comfortable. Carpet was very shabby and dirty.
Room service food was fair/medium as to taste and rather pricey. Breakfast buffet was expensive but good. You need to put a tip jar or bowl near the man cooking the special order items.
December 7, 2013
Rated 3 out of 5 by gngal Clean comfortable and convenient
The Waltham Westin is certainly one of the best hotels in the Waltham area. Very good for conferences and meetings. Rooms are comfortable and quiet. Service is generally excellent. Gym is well equipped. Indoor pool and hot tub are small but pleasant.
The restaurant unfortunately was not good. Service was slow. Entrees were considerably overpriced. Quality of food was distinctly below-average. The chicken tasted like it was pulled out of the deep freeze and microwaved into extinction.
Also beware the extra add-on fees. They want $15/night for parking which is outrageous, considering the room cost was probably the highest in the area vs. competitors.
November 11, 2013
Rated 3 out of 5 by BusinessTraveler69 Too cold in the winter
It was 16 degrees outside when I stayed at the Westin Waltham, and the temperature in the lobby and dining room were unbearable. Each of the main entrance doors have about an inch clearance above the floor, allowing freezing air into the space. Aside from the weather, the rooms and staff were OK, but several little things added up to a less than optimal experience: no bathrobe in the room, waiting on the service line for 3 minutes for someone to pick up, no newspapers in the morning. But the worst, by far, was eating dinner and breakfast with outdoor coats and scarves, and still being cold. Hopefully the experience is better in warmer months.
November 26, 2013
Rated 4 out of 5 by Liz422 Comfortable Stay
Stayed four nights for a meetings. Comfortable rooms, luxurious bedding, room was very quiet. Staff was top-notch, everyone was friendly and any requested services were provided immediately. Rooms do look a little dated, but understand a renovation has been started. Would recommend for a business hotel.
November 23, 2013
Rated 3 out of 5 by TKDscouter Renovations in progress
Renovation are in progress during the day to improve rooms. Drilling noise could be clearly heard from our room which was located by the elevators. Had a toilet overflow which facilities and housekeeping were very quick to respone to clean up. Parking garage is $8/nt. Stayed away from inroom frig and snacks - $4 for a candy bar! Got a great room rate through our soccer group but tough to recommend staying here during renovations.
December 3, 2013
Rated 2 out of 5 by Risa67 Best Hotel if sleep is not a concern
This was probably the worst experience I have ever had at a hotel. This was my second visit to this Westin and the first visit was great. I have to travel to the Waltham area often for medical reasons with my child. This time there was a room next door with multiple young guests. They were unbearably loud and obnoxious to the point that we were unable to sleep at all the entire night. I was at this hotel with my daughter who was recovering from surgery and desperately needed sleep. I called down twice asking for help and I think security did visit the room but the partying went on until 5:30a.m. It was absolutely ridiculous. We had to check out at 6:30 am the next morning to make a flight and had absolutely no sleep at all in the hotel. I am still very upset about this. Why would the hotel staff allow that to continue? I am extremely upset and will never stay there again.
December 3, 2013
Rated 2 out of 5 by Carrie1155 This hotel will be nice once renovations complete.
The room was clean. I didn't think the sheets were soft enough and the alarm in the room went off at 7am, apparently they do not reset the alarms once guests check out and construction started at 9am. My hopes of enjoying a night away from children and sleeping in were quickly changed.
December 3, 2013