Rated 2 out of 5 by ra299 Not the best hotel around
- Uncomfortable bed linens
- Found the restroom dirty during multiple stays
- Horrible toilet flush pressure
- Slow internet
- Old and slow TVs
- Thin walls allow sounds through adjacent rooms
- Over expensive bar
- Average food
March 31, 2015
Rated 5 out of 5 by NewCanaanHector After the renovation
It was good to return to the Westin Waltham.
We were surprised by the new layout of the room. Sure the master switch is nowhere near usable when you're already in bed, but the layout makes the room more spacious.
Our room's door was over part of the open atrium and, even though it was a Sunday, someone decided to start mounting an event at 06:00 hrs. You would do well to prevent such level of noise from entering a room.
As always, staff was fantastic and the restaurant offered an excellent breakfast.
March 30, 2015
Rated 4 out of 5 by MusicMom Still good but slow decline....
I've been coming to this hotel for six years now for the same Boston event. Although I would still recommend this hotel if I were asked about a place in the area, I have noticed customer service and condition of the rooms is gradually going down hill. In addition, when families are traveling, there are few reasonable options regarding food. The quality is good, but pricey, and the only other option is Starbuck's in the lobby, which closes in the evening. Further, it took 20 minutes for someone to pay attention in the restaurant and seat us, and staff seemed put out when I asked for the internet code as an SPG member.
February 3, 2015
Rated 4 out of 5 by CDBender Very nice Hotel
It is a very nice Hotel to stay at but the restaurant selection is limited, prices are high and the staff needs better people skills and organization
February 1, 2015
Rated 5 out of 5 by Ranger5 Great Facilities
Very well laid out with space to meet and talk. Easy to move about and very relaxing.
January 28, 2015
Rated 4 out of 5 by mrd917 dont USE your CC
nice hotel. carpet was very dirty. wore white socks and they were black afterwards. the restaurant prices were outrageous!!!! $32 buffet/Brunch ridiculous.
they charged my CC 3 separate charges. Furious !!! pay for Internet? that's crazy and as for the King Bed wonderful night sleep so comfortable.
January 26, 2015
Rated 4 out of 5 by TravellingNana Great place for a meeting.
Was there for a meeting. Getting to the hotel was easy, the room was nice and met our needs. The meeting room and services were great. Food was perfect for a group and plenty to go around. Staff were friendly and helpful. Wish I had more time to just enjoy the hotel and area as I know there are great things to do in the area.
December 8, 2014
Rated 5 out of 5 by Otter01 A most pleasant staff
Walked into the hotel and was greeted with smiles and a genuine interest in how I was doing. Pleasantly surprised by the quality of the food in the restaurant and the attentiveness of the staff.
Beds were very comfortable and no problem falling asleep.
December 5, 2014