Rated 5 out of 5 by Smith22 Greast Staff
The hotel staff was especially sensitive my family as my daughter was relocating to the Boston area. The staff even sent us a card wishing our daughter well on her new move.
August 5, 2014
Rated 2 out of 5 by Ralph Less than what you would expect from a Westin
My wife and I have stayed at the Westin Waltham before and had a below average experience. We come to the Boston area frequently and reluctantly chose to give it another chance. For the price of a Westin I would say the rooms are average or below average at best. The bathroom in our room had a huge crack in the sink, it wasnt leaking but isnt how I am used to a Westin presenting itself. Another thing that I find insulting as a customer is that this hotel is actually in Waltham not Boston and they have a dedicated parking garage that they charge $15 a night to self park. Parking in Waltham is not a premium and this seems to me an unecessary and exorbitant charge.
June 10, 2013
Rated 2 out of 5 by Janey302 Suggestions for Quiet Halls
I'm not sure you want me to write a review. I did not sleep the night of May 31st (my husband did as he is hearing impaired). All night there were people talking loudly in the hall ways - we were on the 4th floor. Doors shut loudly, some running and yelling in hall way. I believe there may have been a wedding and the after parties were in different rooms.
You might want to consider putting a sign as you get off the elevators on each floor - something that says speak softly between the hours of 11:00 pm and 6:00 am as voices carry and we want our guests to be able to sleep.
OR consider putting people who are attending the same event on the same floor.
June 2, 2013
Rated 4 out of 5 by Chad944 No Hot Water
I didnt have any hot water the last morning of my stay. I notified the front desk and they stated that they would give me 2000 SPG points for my inconvienence. Can you please make sure this happens. In the past I've been told similar things and nothing has ever been followed through.
August 1, 2014
Rated 5 out of 5 by Shamrock Wonderful service.
I had to be in Waltham for business 18-19 Apr 2013. This was of course when there was a lot going on in Boston - the Marathon had occured that Monday, with the bomber keeping everyone on their toes. When Waltham and Watertown were the first to be under a Shelter-In-Place order early in the morning that Friday, the staff went above and beyond to make us feel comfortable, and help us in any possible way. I frequently come to Boston for work, but the service this week made it so much easier for me to deal with what was going on, and the staff should be commended for making a very difficult situation more comfortable...
May 22, 2013
Rated 4 out of 5 by NewCanaanHector Work in Progress
The hotel is under construction but fully operational.
Renovation was good, but it clearly did not include the mattresses nor the rest of the bedding.
A small hiccup with our in-room early Saturday breakfast was quickly, efficiently and effectively handled by the Service Express Manager.
Overall, great people, but some items need attention.
July 27, 2014
Rated 3 out of 5 by jlkjsw Excellent staff; lousy room
Lovely staff. Room in need of significant attention. The mirror was cracked in the bathroom. The caulking and grouting of tile on sink was chipped. The window seal was broken so cold air was seeping into the room even though heat was on. Room overlooked eye-sore back of hotel, with an exceptional view of the mechanical components of heating.
This was supposed to be a "preferred" room. I shudder to think what a regular room would look like. Especially considering the fact that so many reservations were cancelled due to Marathon incident, this should not have been the room you assigned to guests unless at 100% capacity.
Excellent staff, especially bellhops!
April 22, 2013
Rated 4 out of 5 by Fresca This hotel has great staff but also has flies
Rita at the Front desk was terrific. There was not enough staff at the desk when I checked in and she had to answer the phone and check me in but she handled the disruptions (at least 5 ) very professionally and was a terrific example of customer satisfaction.
On the other hand our meeting rooms and the lobby were infested with Fruit Flies - nasty!
July 25, 2014
Rated 4 out of 5 by Clemmie Westin Waltham
The construction was a huge disappointment and annoyance so I would recommend this hotel ONLY after construction is finished.
The rooms were very nice, bed was comfortable but phone didn't work.
Staff was courteous, helpful and fair.
The food was very good but a little pricey.
July 28, 2014
Rated 5 out of 5 by Arth Excellent management
I have been at the hotel several times during my stay in Boston and I would not satay anywhere else. The location, the inviting and beautiful spacious naturally well lit lobby and dining area are most inviting. At my last check out I had left my wallet at in the room. Called back after I arrived in NY. The front desk and the room service management were most courteous in responding and locating my wallet. Saved me obviously a potentially stressful situation. I am highly appreciative.
November 28, 2011
Rated 3 out of 5 by Annoyed1001 Nickel and Dime
My husband had a great quote - "you can stay here, you just can't drive here". Paying for parking in a suburban hotel is ridiculous. Also, the mini bar that charges you after 5 seconds is the dumbest thing I have ever heard of. This does not encourage families to come to the hotel.
July 28, 2014
Rated 5 out of 5 by ll27 This hotel has exceptional front reception staff!
Every need was attended to in a courteous and most friendly manner. Even when leaving, a gentleman in a suit helped me load my vehicle. Probably the most impressed I have ever been with the customer service at this hotel. Please note that the "facilities" question above was rated average as the property was under construction - did not have a hot tub which would have been nice for the sore hockey players.
July 21, 2014
Rated 3 out of 5 by JulieJoe The room was clean.
I was disappointed with the cleanliness of the room and housekeeping. It was very inconsistent. I did not opt. for the get to green program as that would have resulted in never getting my coffee stocked and a basic cleaning. When I checked in there was a fingernail clipping on the floor. One day housekeeping had come and you could clearly see they did not wipe down surfaces and did not clear out the garbage or sweep the bathroom. It was hit and miss whether they would properly stock the coffee pot and bathroom amenities. Even after speaking to management I continued to experience the inconsistencies.
March 31, 2014
Rated 3 out of 5 by rg73 Poor service.
I have stayed at this hotel several times and only stay there when the other hotels in the area are booked. The service is mediocre and so is the food at the restaurant. The staff is inexperienced.
During y most recent stay, there were problems with the cable TV system that were never corrected. For three days the ABC network and the ESPN channels were non operative. The initial staff reaction was to say that "the ESPN channel has decided to black out the World Cup". When I asked to speak to the manager I was told that it was a "glitch in the cable system and that they were working on it". It was never fixed.
When it asked about local restaurants the desk clerk handed me a list. When I asked which ones were goods had said that she did no know any of them.
June 27, 2014
Rated 3 out of 5 by Brian27 No love for Platinum here
The Westin Waltham is a nice hotel. It is the quality you would expect from the Westin brand. However, there staff does not seem to have the same level of "welcome" for their Platinum members like most other Starwoods properties do.
I have been a Gold/Platinum Starwoods member for the past 5 years. My last stay was at this Westin hotel in Waltham. It was also my first stay at ANY Starwoods property where I was not welcomed as a Gold/Platinum member! Not once did the front desk acknowledge my member level. Not as a welcome, not as an upgrade, not in my room selection, not at anytime! I couldn't believe it!
February 11, 2013
Rated 4 out of 5 by Theresa94 Parents of the Bride
Our daughter was married and many, many guests stayed at the Westin in addition to the wedding party and parents of the bride and groom. The rooms were very clean and pleasant, the beds extremely comfortable. We had the pleasure of working with Richard Pimentel who organized a hospitality room for wedding guests for a time between the church and reception. Everything was so wonderful, and the serving staff so pleasant and helpful. I would not hesitate to reserve another hospitality room, or stay at the hotel in the future.
June 26, 2014
Rated 4 out of 5 by Lee27 Remodeled furnishings great
I appreciated the new carpeting, wall covering, furniture, nice appointments.
July 24, 2014
Rated 5 out of 5 by marshay June 2014 Westin Waltham, MA
We had a great 4-night stay. Clean room, comfortable beds. Loved the bench/shelf under the sink in the bathroom - great way to keep our toiletry bags off the counter. Had 2 complaints that were addressed professionally. One was a metal ring in a sheet, housekeeper did not speak English but it got replaced after we called housekeeping to replace sheet. 2nd was housekeeper failed to clean our room one day, and we complained when we returned late that night. They brought clean towels quickly, and gave us all free breakfast the next day. That was a nice gesture. We used GoBoston for a shuttle from airport to hotel, then rented a car at the Avis office at the hotel. This was cheaper and stress-free. Plus got to park for free overnight in the Avis lot, which was also closer to the front door than hotel guest parking.
June 29, 2014
Rated 1 out of 5 by CALO27 Did not meet my expectations for a Westin Hotel
I arrived at the Westin Waltham around 6 pm and checked into my room to find that the bathroom had numerous bugs in it - seemed to be some sort of fly. There were at least 10 that I could see from just a quick glance around. I went to the front desk and they said that happens if people leave the windows open. They relocated me to a second room. I always check the bedding / bed when I check into a room to make sure it is clean & pest free - when I pulled back sheets there was a LARGE fresh urine stain on the mattress and well as some other smaller stains. It literally looked like was never cleaned. When I went back down to the front desk the employee did seem somewhat concerned after I showed her the pictures from both rooms. She did also offer a 'free pizza from room service'. I did not ask to be relocated again as I did not feel like moving rooms again and wasting more of my evening on finding a room that clean. Since it was a double room - I slept in the 2nd bed. I was extremely disappointed in the quality of the rooms, they also seemed really dated. I know that they are completing a renovation project so hopefully this will improve the condition. As of now, this hotel is not up to Westin standards.
July 24, 2014
Rated 5 out of 5 by HEAVENLY12 *****STAFF******
The staff is the frosting on the cake at this great hotel. So accomodating and friendly. They make me feel at home and always meet my needs and go above and beyond. Paul, Jeff, Serina, Svetlana, Nancy, Kathy, At and Q. And countless friendly faces who I see regularly but do not know their names, my apologies. I appreciate you all very much. Of course the beds our exactly that, heavenly. I am a simple eater, so the food is a challenge for me and them. I always have to change the bread or something but they jump through hoops for me and I greatly appreciate it, for my daughter as well.
March 5, 2013
Rated 4 out of 5 by JGracie Small concerns
I have stayed at this Westin several times and am usually delighted by all aspects: cleanliness, sound control and facilities. This trip was marred slightly by the fact the minibar snacks were almost empty at check-in. A call to Service Express prompted a sincere apology, but no restock as requested that day. Also noted a small (ahem) intimacy wrapper under the bedside table. Not really something I want to see left by a previous guest. Still, stay was enjoyable and air quality was exceptional; my hoarse voice from hay fever went away entirely in time for the wedding I was attending!
June 27, 2012
Rated 2 out of 5 by Stephanie12 Below Westin/Starwood Expectations
Overall I would say the hotel is very average; however, there were a couple things that disappointed me and lowered my opinion. First, when we checked in I was surprised to be told that it would be $15/night to park our car in the garage - with no valet or security. We were told we'd need to use our room key to get in and out, but there was no gate or reason to use the key. And second, when we checked out, the woman behind the desk barely even looked at us and it seemed we were more of an inconvenience to her for being there. I expected a higher quality of customer service. There are other overnight accommodations in the area, and if I even need to stay overnight in Waltham again I will look at other options first.
December 30, 2012
Rated 4 out of 5 by gdizzle Nice but...
Very comfortable room and convenient location on Rt. 128. It would have been nice to know the hotel was undergoing major renovations when the reservation was made.
July 13, 2014
Rated 3 out of 5 by ericad needs more attention
Appreciate the assistance with check in but after that things were off.
Alarm clock went off at 5:30am on our first night/morning
Wake up call on our second morning did not come (we were headed to a wedding)
Staff at the desk were very apologetic, we appreciated Liz's offer to add some SPG points to my account. She offered to schedule our next wake up call for the morning, as we had to fly out of Logan at 8 am. Very thoughtful.
Again, Wakeup call never happened. We were up and out on time from our phone alarm but otherwise would have missed our flight.
Again, staff at the desk was sympathetic.
Please ensure staff is more careful with phone and clock settings. I would have expected a better job at the Westin.
October 16, 2012
Rated 4 out of 5 by bkpounds Renovation does not impact gurst relations
Staff engagement excellent
July 14, 2014
Rated 4 out of 5 by GymSok weekend stay
Had breakfast at restaurant June 29. Service was not good, most likely because not enough wait staff. Yoy need to add staff!
Also, at checkin/checkout desk - long waits. Again you need to add more staff.
Otherwise, was a great stay!
July 7, 2014
Rated 5 out of 5 by Jason1009 Great Stay
Although the hotel was under renovation, my stay was not disturbed at all. The room was spacious, the bed was heavenly! The staff was very helpful and had given us a hassle-free stay!
July 7, 2014
Rated 1 out of 5 by Fortune500Woman The shame of giving this hotel a second chance...
For the second time within a month the Westin Waltham has totally disappointed my clients and I. The lack of common courtesy and customer service upon check-in was unforgiveable. A guest should NEVER be made to feel cheated and dismissed by hotel staff regardless of the type of day one has had On-The-Job. In addition, the property manager promised to contact me concerning a prior stay in July... Still waiting for Kathleen to make contact. I am loyal to SPG, but not sure about re-visiting this particular Westin in the future.
August 11, 2013
Rated 4 out of 5 by whowho The hotel has some great features and some not so great features,
The hotel was lovely. Staff helpful and personable. The hotel is in Waltham MA, not NYC or Boston. I think that having to pay $15 to park your car overnight is outrageous.
Also, I understand the stocking of the refrigerator as a mini bar, but there was no room for my personal items to be placed in there. I could barely find room for medications.
June 23, 2014
Rated 2 out of 5 by Melin162 Melin162
The food was expensive and the location of the hotel is difficult. One time when returning from Boston the taxi could not find the hotel and it was a mess. I think the hotel must help their guests with moving around.
July 1, 2014