Rated 5 out of 5 by JAL196724 Business stay
I stayed at the Westin in Waltham last week and had a very comfortable stay while in the area on business. I would recommend this hotel as a great place to stay if doing business in the area.
June 22, 2015
Rated 2 out of 5 by SPQR Westin in Name Only
The staff was unfriendly and more interested in their own conversations than helping guests. No one smiled or greeted guests. Service at the bar for food, was terrible. They acknowledged it, but didn't offer any discount or anything. The hotel public area is not well cared for; the public bathrooms were dirty and there were no paper towels, except those on the floor. The floor of the elevator had litter on it, as did the garage. The management of the hotel is to blame for all of this; especially the incredibly poorly trained staff.
June 11, 2015
Rated 1 out of 5 by Ellen15 Lack of Friendly Assistance
Beware of this particular location in the Westin chain as it lacks the friendliness and assistance I have usually found in a Westin Hotel. Any request for help was met with a sullen look or frown. Even though it is a suburban location, you are charged for parking. At least the room and bed was comfortable. Even when I asked for assistance from Starwood Corporate, they also got the sullen treatment. This location needs to understand that the customer should be right.
June 1, 2015
Rated 5 out of 5 by David90210 First class service, comfort, convenience A+
The staff consistently went above and beyond to both make sure I was happy and exceed my expectations. But they were never intrusive. HIGHLY recommend this. The nicest hotel by far in the area.
May 30, 2015
Rated 5 out of 5 by NewCanaanHector Great Stay!
Except for the large number of kids making lots of noise, the hotel stay was great.
Sunday buffet is really good for brunch.
May 25, 2015
Rated 2 out of 5 by jet34 Hotel was disappointing
I stayed 2 weekends due to a business trip. The 1st booked by my friend, Sullivan, the 2nd booked by me.
1st stay. We requested a cot for a friend several days before our arrival and were assured there would be no problem. When we entered the room we could see it was too small. After a lengthy discussion with the front desk we were given another room, which we ended up not needing. When the cot arrived an absolutely wonderful gentleman informed us we had a pull out couch and asked if we wanted to use it and the cot would not crowd us. Breakfast - The hostess greeted us as if we were bothering her. (this was the better stay.)
2nd stay. Shower had hair on the shower walls. Again we were met by the same hostess at breakfast and her disposition was the same. when we asked for a bowl for cereal we were told the buffet was not ready yet. For $23 I would expect the buffet to be ready, the toaster required several attempts before the bread was toasted. I wanted to make sure the bill was charged to me and attempted to talk to the front desk person, who ignored me while she looked through some papers. When she addressed me and asked for the room # I gave it to her and she asked my name and when I told her she responded "then that's not your room #". She then found my name and admitted the room # was correct.
After the 1st stay I was disappointed but I do realize everyone has a bad day and the gentleman who helped with the bed was great. After the 2nd stay I will not make excuses. As a business person I am required to perform in an acceptable manner and I would expect the same from persons in a service industry. I have stayed at other Westin Hotels and was very satisfied.
May 18, 2015
Rated 2 out of 5 by SSstar Below par experience
In general I am a fine of spg hotels but my stay at the Westin Waltham was below par. I checked into a room that was not guest ready, staff was less responsive than expected and the menu at the bar had just one vegetarian option, which was concerning.
I paid a lot of money for my stay and the experience was not in line with that. I would stay here again if I had to but not otherwise.
May 12, 2015
Rated 5 out of 5 by afgarcua44 Great Experience
I completely forgot Starwood's experience, and due to my current project I was 'forced' to use the Westin in Waltham, remembering my fabulous experiences with Sheraton and Westin hotels.
The hotel is pretty nice, food amazing and great customer service .
Definitely I will be continuing using Starwood for my further stays.
April 27, 2015