Rated 3.4 out of 5 by 300
Rated 3 out of 5 by JennTZ1 Charges for Everything
We went to Waltham for a family Christening. I was the only one to stay at the Westin. They charged for parking. Only hotel in area not to have a breakfast buffet. Only has one restaurant that charges through the roof for very little food. Hotel is under construction when I walked into my room it smelt like a gas leak. They moved my room but sent no one up to check out the smell. Which alarmed me. We stayed at the Westin because the room price was better than the others but after all the additional charges they tacked on we ended up paying 50% more than if we went anywhere else.
August 14, 2014
Rated 5 out of 5 by Luciij Love the Westin
Always a great night sleep when we stay at a Westin!
August 18, 2014
Rated 4 out of 5 by Pumpkin97 attractive hotel
Good rooms, pleasant staff
August 13, 2014
Rated 3 out of 5 by CBtravel Needs improvement
Room and facilities were nice and despite construction. Customer service and staff training needs improvement. Had troubles checking in - checked myself and my roommate (arriving separately) into 2 different rooms and had to deal with that, and then room didn't cleaned until cleaning person was going into room at 5pm - discussed need to use room from 5-6pm and asked if she could clean after 6pm and was told no. No-one at front desk answered so had to go back downstairs to get assistance, and then had to wait some time for that to get resolved. Internet was included in room rate, but got billed anyway and had to resolve that as well. Still concerned to see if final bill is correct or not!
August 4, 2014
Rated 3 out of 5 by SpencerB Employees not friendly nor welcoming
Bellman everywhere but none offered to assist until you have everything out of the car and have struggled. Breakfast service was very similar waiter was rude had to wait over 1/2 hr for our food then arrived cold. No manager present to assist associates.
August 11, 2014
Rated 3 out of 5 by tirb123 not so clean feeling during last stay
I stay here 2-3 times a year. while the rooms look much better than they did in the past, they did not feel clean on my last visit.
A- there was no bathrobe in the bathroom when I checked in, only an empty hanger with the "enjoy this bathrobe" sign. Bathrobe never provided during stay
B- there was a wet towel hanging over the shower curtain when I checked in
C-Bed sheets seemed moist/humid at check in
August 7, 2014
Rated 4 out of 5 by WineDiva Room Service Food
Ham & Cheese sandwich came with absolutely NO condiments, even though it was advertised in menu. I was too hungry and tired to call front desk, so I ate my sandwich DRY......NOT enjoyable at all!
August 6, 2014
Rated 5 out of 5 by Smith22 Greast Staff
The hotel staff was especially sensitive my family as my daughter was relocating to the Boston area. The staff even sent us a card wishing our daughter well on her new move.
August 5, 2014