Rated 5 out of 5 by curiousgeorge great wedding
had an amazing time!
November 9, 2015
Rated 1 out of 5 by RADG Get past the ancient room TV system
manager tells me I can't watch the game in my room because the bar has satellite and the rooms do not. Yet when we inquired, the bartender said "no this is a cable channel" but its not provided to the rooms. So, apparently those who decide what's best for me feel I have to sit in a noisy bar if I want to watch the game.
Why are all Westin hotels in the 18th century when it comes to providing acceptable TV options? Not everyone wants to listen to loudmouths at the bar when we would like to watch a simple sporting event.
October 21, 2015
Rated 3 out of 5 by JGraceH Boston, Salsa, and Sleep!
The staff had to deal with a number of issues that were beyond their control the weekend I visited - a full parking garage, which led to street parking, which led to towing - but they did their best to keep everyone informed as to what was going on at all times. Those I spoke with were helpful and responsive. The big downside was the time restrictions. If we had been allowed to keep the small ballroom open later, I think the staff wouldn't have had to deal with nearly as many issues. People would have gathered there rather than returning to their rooms on the guest floors. Unfortunately, it seemed that this problem was out of the hands of the staff available on site.
October 15, 2015
Rated 4 out of 5 by Schrauty13 Stayed Here for a Wedding
We went to and stayed here for a wedding. The wedding was beautiful! We loved our room as well. It was clean and the bed was comfortable as they always are at Starwood hotels. The bar had a limited food menu only a few items. Was convenient, nice and clean would definitely stay here again.
September 24, 2015
Rated 1 out of 5 by don1000001 Valet parking wrecked my car.
After a satisfactory stay at this hotel, which I parked my car in their valet parking for a week, it was returned to me and someone had keyed my car. After pointing this out, they said they would take care of it and pay for the damages. That is not what happened.
After a month of talking to people including the valet manager and the general manager of the hotel I was again told that they would help me take care of the my claim. A month went by and finally a very obnoxious insurance representative told me they were not liable and will pay for the damage.
So what exactly did my $18 a night valet charge cover? Evidently nothing except the driver taking car to the garage and back. The Westin hotel chain should be embarrassed and disgusted by the way a guest was treated. Valet your car at your own caution. I would, except i will never be staying at this hotel again. Ever.
September 6, 2015
Rated 4 out of 5 by GermanCouple Boston Salsa Festival
This makes the Boston Salsafestival very comfortable
August 26, 2015
Rated 4 out of 5 by rogeraj Business Trip
We stayed at the Westin hotel in Waltham last month, great location, well maintained, friendly staff, we enjoyed the suite, great restaurant and service, actually I enjoyed my meal great tuna and petit filet, Thanks Nathaly you made my day with your good choice, very professional service and smiley face, I recommend this hotel for all your trips, specially a business trip.
August 25, 2015
Rated 4 out of 5 by ba40 almost htere
I have stayed at the Westin Waltham three times, so there are many things that I like, especially the customer service/reception desk.. I will give Courtney an extra star she was terrific.
I am always hoping thatt the temperature in the lobby will improve bu it has not. It is always quite chilly and unpleasant when dressed for the evening or when you are in anything but a suit.
The rooms are modern in comfortable. The bathroom is fine except for the back lighted mirror which has so much glare that it is most difficult to do one's hair or make-up.
With the exception of sunday brunch, the level of service in the bar/dining room could seriously be improved.
June 29, 2015