Rated 5 out of 5 by christianlady The hotel staff was very friendly. The room was clean and the overall atmosphere of the facility was very relaxing and safe.
The hotel is very clean, accommodating, and has a friendly staff.
March 26, 2015
Rated 4 out of 5 by JM58 Good weekend hotel experience
Stayed on a weekend in room 1202.
Room was in fine condition and tastefully
appointed. No problem with smells or cleanliness..!
Bathroom was extremely clean & well maintained.
Only problem was the heating fan was very loud and needs to be fixed.
Kept waking us up throughout the night…!
Front desk & auto valet were friendly and helpful.
Shoeshine stand worker Jermaine was a big help to me ….!
March 23, 2015
Rated 5 out of 5 by Morris7171 Wonderful Hospitality
We set out on an all girls trip, but what we got was a heck of a lot more. The sstaff was wonderful but the Bill Gavin was OUTSTANDING! He went over and beyond to make sure that we were happy and comfortable. Bill Gavin had a solution for everything, thatgirthatgi is a wonderful person. I would like to send our gratitude on behalf of the girls getaway and myself. Thanks for Wonderful girls getaway.
February 24, 2015
Rated 5 out of 5 by NewOrleansTrav54 Consistent First Class Experience
This was my third stay at this hotel. You hear it all the time, but it really is the people that make all the difference in making you feel at home. Every person I encountered, from front desk agent to bellman, to restaurant server, room attendant smiled and greeted me in a genuinely warm manner. Even the public area maintenance guy was friendly and happy to talk about what a great place this hotel is. This is my favorite hotel in Detroit.
December 8, 2014
Rated 5 out of 5 by FAC101 Excellent Stay
As always my stay was wonderful. I absolutely Loved my room!!!!! There was only one flaw, but nothing major. The sink and tub did not drain as they should, they flooded as we used them. But the Pure room is the greatest room of my stay and I wish I could always get one of those rooms. I recommend this hotel to others for the staff!!!!
December 6, 2014
Rated 4 out of 5 by Detroittraveler2014 average hotel stay
nice facility. not much emphasis on earning my loyalty as a SPG member versus the other hotel chains which i use
December 4, 2014
Rated 4 out of 5 by Speakeasy This hotel has great features.
We found the staff to be friendly within each department. The lobby was nicely decorated with tasteful and comfortable furnishings. The room was comfortable but the bed and linen were Wonderful! The workout center was nice and stocked well with towels and a water station. Although I didn't swim, the pool area was nice.
Recommendation: More self parking spaces for handicap parking. There were only 3 spaces available which was discouraging for a facility of this size. The other front lot parking was reserved for valet only.
Overall, this hotel was an enjoyable experience.
November 27, 2014
Rated 4 out of 5 by organized14 convenient
we stay because it is convenient to where we are going in detroit
November 3, 2014