Rated 5 out of 5 by christianlady The hotel staff was very friendly. The room was clean and the overall atmosphere of the facility was very relaxing and safe.
The hotel is very clean, accommodating, and has a friendly staff.
March 26, 2015
Rated 4 out of 5 by JM58 Good weekend hotel experience
Stayed on a weekend in room 1202.
Room was in fine condition and tastefully
appointed. No problem with smells or cleanliness..!
Bathroom was extremely clean & well maintained.
Only problem was the heating fan was very loud and needs to be fixed.
Kept waking us up throughout the night…!
Front desk & auto valet were friendly and helpful.
Shoeshine stand worker Jermaine was a big help to me ….!
March 23, 2015
Rated 5 out of 5 by Morris7171 Wonderful Hospitality
We set out on an all girls trip, but what we got was a heck of a lot more. The sstaff was wonderful but the Bill Gavin was OUTSTANDING! He went over and beyond to make sure that we were happy and comfortable. Bill Gavin had a solution for everything, thatgirthatgi is a wonderful person. I would like to send our gratitude on behalf of the girls getaway and myself. Thanks for Wonderful girls getaway.
February 24, 2015
Rated 1 out of 5 by caouro Very Underwhelming Experience
Unfortunately, this was likely the worst SPG stay I have had since becoming a member many years ago. It started right from checking where I had to return to the front desk 2x to get a working key. I also asked form my "Workout" clothes upon checking at 4pm and got back to my room at 10pm to find no clothes delivered to the room. Once it was delivered, they did not include the socks. The room itself was dated, and dirty.
February 28, 2014
Rated 1 out of 5 by jsellma Dirty Rooms and Poor Staff Service
When checking in they did not offer any upgrades, which is unusual as I'm Platinum. I checked into my room and was disgusted by long black hairs covering the bathroom floor and the carpet was filthy. I called to have someone clean it, and they offered me another room. The bathroom floor in that room was also dirty. They did nothing to make up for the inconvenience and upon receiving my folio, I was charged for internet, which is free for Platinum members I will not be staying at this location again and do not recommend it.
June 16, 2014
Rated 4 out of 5 by Ross013 Nice Westin, good public areas
Westin Southfield offered nice services in comfortable surroundings. I arrived late night, after bad experience at another hotel, and they accomodated me, including giving me a free breakfast they didn't have to offer. Rooms were nice Westin quality, clean, neat and as expected. Service from staff at breakfast in morning was very attentive and thoughtful, including getting me coffee to go without asking. Recommend this hotel to anyone visiting NW Detroit areas.
November 28, 2012
Rated 3 out of 5 by bpatel48 The elevator lock needs to be replaced with the one that works.
I've been staying at the Westin as it is convenient for work. However, I've been issued a room at a check-in that still needed to be cleaned, multiple incidents about the room key not working for the elevator lock and the bus boy having issues giving me a water bottle, although i did explain to him that I am using the GreenChoice, therefor I do not get water bottles in my room (he gave me a lecture on calling room service at that point). Breakfast staff on the other hand goes above and beyond to please everyone. If they fix the issues concerning their elevator, bus boys and housekeeping staff, they'll have no trouble bumping up their starwood status to category 3.
August 21, 2012
Rated 3 out of 5 by TJ66 Not up to Westin Standards
This was my first time staying at this Westin although I stay at Westin properties across the country monthly. I was given a handicap room as they said they were sold out. I asked for different room but again told that I it was sold out. My room had an old plastic shower head that was loosely connected and sprayed all over the bathroom when I turned it on. Not the heavenly shower that I'm used to. The TV remote did not work either but I figured it just needed new batteries. I made mention when I checked out and I was told they would give me 1,000 Starwood points. Not the experience I would expect from this property.
June 11, 2013