Rated 3 out of 5 by Au1153 Good corporate hotel - but needs upgrading
I've stayed at this hotel before and it's always been nice. However, this time there were a number of issues that probably won't have me coming back. As a frequent traveler, having easy to access power sources is a must. The room had outlets in the lights on the desk and by the bed - but none of them worked. The rooms also had old food on the floor that I found under the desk while looking for an outlet to plug into on the wall behind the desk and dresser. The bathroom was definitely in need of updating with water stains all over the walls. The television was definitely dated and small in comparison to other Westin hotels - but that didn't matter as almost all of the major networks couldn't receive a signal. The wifi signal was decent though, so that is a plus. Finally, as a frequent traveler, I need a decent workout facility. All of the equipment was at least 10 or more years old.
Overall, the hotel is a decent hotel - and I would stay again only because I'm an SPG member and seek out SPG hotels. However, if other options are available that are more recently upgraded, I might choose otherwise.
October 26, 2014
Rated 2 out of 5 by Jeffrey56 smoking with no compensation
Very disappointing stay. There was someone smoking in the room next to me. i called the front desk and they came up and confronted the person and i was told ultimately fined the person. Good for the hotel. no one followed up with me, asked if i wanted to change rooms since the smoke had come under the door into my room which was the reason i called in the first place. there was no consideration for the inconvenience i had experienced. i spoke with the clerk on my exit and subsequently got a VM from the manager very proud about the fact that the room next to me was fined for smokeing but never inquiring about my experience or follow up. very very disappointing.
October 29, 2014
Rated 4 out of 5 by organized14 convenient
we stay because it is convenient to where we are going in detroit
November 3, 2014
Rated 1 out of 5 by caouro Very Underwhelming Experience
Unfortunately, this was likely the worst SPG stay I have had since becoming a member many years ago. It started right from checking where I had to return to the front desk 2x to get a working key. I also asked form my "Workout" clothes upon checking at 4pm and got back to my room at 10pm to find no clothes delivered to the room. Once it was delivered, they did not include the socks. The room itself was dated, and dirty.
February 28, 2014
Rated 1 out of 5 by jsellma Dirty Rooms and Poor Staff Service
When checking in they did not offer any upgrades, which is unusual as I'm Platinum. I checked into my room and was disgusted by long black hairs covering the bathroom floor and the carpet was filthy. I called to have someone clean it, and they offered me another room. The bathroom floor in that room was also dirty. They did nothing to make up for the inconvenience and upon receiving my folio, I was charged for internet, which is free for Platinum members I will not be staying at this location again and do not recommend it.
June 16, 2014
Rated 5 out of 5 by Banker1 Comfort
Liked how everything thought out . Quality of staff like they have traveled and understand some of the issues . Very friendly staff could tell they wanted to please.
September 22, 2014
Rated 4 out of 5 by Arth Same comfort different personality
What I love about the Westin hotels is the fact that they all provide the same good comfort but have very different and unique authentic personalities each and a warm and calming atmosphere. I think Westin Southfield is fiesty. I was also excited to find that they still had the double shower heads. Had a great time and the view from my window with the foliage was great.
October 14, 2014
Rated 4 out of 5 by Ross013 Nice Westin, good public areas
Westin Southfield offered nice services in comfortable surroundings. I arrived late night, after bad experience at another hotel, and they accomodated me, including giving me a free breakfast they didn't have to offer. Rooms were nice Westin quality, clean, neat and as expected. Service from staff at breakfast in morning was very attentive and thoughtful, including getting me coffee to go without asking. Recommend this hotel to anyone visiting NW Detroit areas.
November 28, 2012