Rated 1 out of 5 by TFox Poor Customer Service
My bill was overcharged and I attempted to have it corrected several times with no success. Manager was always unavailable and employees did not have ability to reverse charges.
April 2, 2015
Rated 2 out of 5 by Micky82 unfinished Business to the brand
I am staying in this property over a month and my observation is this property needs lots of update in terms of room services and readiness. Receptionist who checked in me few time, is a charmer and she was the reason for me to rebook for whole month. But since then I never find completeness or satisfactory stay any week. Every time I requested for room services, I had to call minimum 2-3 times and minimum wait time is 30-45 mins. yes 30-45 mins, especially when you want to go to bed early after tiring day. since my last 2 stays, assigned rooms were not in ready condition and something is always missing e.g. bathroom toiletries are or iron or water bottles. Hotel definitely looks short of room service staff. I also strongly feel that staff who is responding to the room service calls, are not doing job properly or sincerely. This time when I checked in, I found thermostat not working or 'was switched off purposely (I came to know later), I called immediately to room service and they had no clue and mention that service engineer is on the way to check. After waiting for 25-30 mins, I called again as a reminder and same response that engineer is on the way. Later on I got a call from service engineer that thermostat is switched off and I have to open windows for air circulation. Another negative is there is no facility to warm your food as there is no concierge lounge and standalone microwave facility until you pay $10 bucks per day. Really!!! Apart from this, GYM and restaurant facilities are good. Restaurant staff is very nice and I thoroughly enjoy my breakfast every day.
March 30, 2015
Rated 5 out of 5 by christianlady The hotel staff was very friendly. The room was clean and the overall atmosphere of the facility was very relaxing and safe.
The hotel is very clean, accommodating, and has a friendly staff.
March 26, 2015
Rated 4 out of 5 by JM58 Good weekend hotel experience
Stayed on a weekend in room 1202.
Room was in fine condition and tastefully
appointed. No problem with smells or cleanliness..!
Bathroom was extremely clean & well maintained.
Only problem was the heating fan was very loud and needs to be fixed.
Kept waking us up throughout the night…!
Front desk & auto valet were friendly and helpful.
Shoeshine stand worker Jermaine was a big help to me ….!
March 23, 2015
Rated 5 out of 5 by Morris7171 Wonderful Hospitality
We set out on an all girls trip, but what we got was a heck of a lot more. The sstaff was wonderful but the Bill Gavin was OUTSTANDING! He went over and beyond to make sure that we were happy and comfortable. Bill Gavin had a solution for everything, thatgirthatgi is a wonderful person. I would like to send our gratitude on behalf of the girls getaway and myself. Thanks for Wonderful girls getaway.
February 24, 2015
Rated 5 out of 5 by NewOrleansTrav54 Consistent First Class Experience
This was my third stay at this hotel. You hear it all the time, but it really is the people that make all the difference in making you feel at home. Every person I encountered, from front desk agent to bellman, to restaurant server, room attendant smiled and greeted me in a genuinely warm manner. Even the public area maintenance guy was friendly and happy to talk about what a great place this hotel is. This is my favorite hotel in Detroit.
December 8, 2014
Rated 5 out of 5 by FAC101 Excellent Stay
As always my stay was wonderful. I absolutely Loved my room!!!!! There was only one flaw, but nothing major. The sink and tub did not drain as they should, they flooded as we used them. But the Pure room is the greatest room of my stay and I wish I could always get one of those rooms. I recommend this hotel to others for the staff!!!!
December 6, 2014
Rated 4 out of 5 by Detroittraveler2014 average hotel stay
nice facility. not much emphasis on earning my loyalty as a SPG member versus the other hotel chains which i use
December 4, 2014