Rated 3 out of 5 by BarbMD Several little things....add up!
There were no bed linens for the pull out sofa. Why would these not be in the room already? I had a young child I was trying to put to sleep and it took 2 phone calls to the front desk and 20+ minutes to get sheets - and they didn't bring pillows! Front desk staff at check in wasn't very friendly and the pool was closed for renovation - one of the main reasons I chose this hotel!
April 20, 2014
Rated 1 out of 5 by P2014 Disappointed
Room A/C was not working. Hot water was not available the day of my departure. Paint peeling from ceilings, mold along ceiling in bathrooms. Panel protecting the Heat and A/C compressor was ripped from the wall and then simply propped over the large hole. For being a 4 start hotel, I have had much nicer and comfortable rooms at other hotel chains. Really disappointed in my stay. I will be seeking alternative hotels next time I'm traveling to Southfield.
April 17, 2014
Rated 4 out of 5 by Alexonthekart Good experience besides food
This is my second time to stayed here. Last time I made is last thanksgiving. Valet parking is $20. I was upgraded to a Junior suite since I was platinum member. The only thing I don't like is the brakefast, the fruit was very bad, waiter is not friendly.
April 13, 2014
Rated 2 out of 5 by Davep81 Going downhill
Stay here each time to the detroit area but no more. No recognition of platinum at check in. Extremely hot room was the main concern. Cannot control room temp this weekend and had zero sleep due to that. Uncalled for an a spg property. Only stay if you like your room a stuffy 75-80 degrees. Told staff and they said "sorry" and we'll send up engineer, waiting an hour for a no show. Terrible staffing coordination. Room had tons of dust as well. Not a good Westin anymore!
April 13, 2014
Rated 3 out of 5 by yo2014 Usual Visit - Not Like Prior Visits
Usually happy with my visits to the Detroit Westin. This time, some minor problems:
1. AC would not cool room enough (perhaps due to colder temps outside)
2. Was charged for Internet access when reservation included that service (first time I had ever been charged and had to dispute)
Other that that, my previous experiences have been good with this hotel. While the staff isn't super friendly, they are nice.
April 13, 2014
Rated 5 out of 5 by Tricia81 excellent staff at hotel
I had a long day and missed lunch; when I was able to HAVE dinner at 8:45 PM SAM was fantastic! Excellent service, great salad suggestion and offered me a treat of berries to take to my room! WOW. Thank you SAM!
April 4, 2014
Rated 1 out of 5 by Amy4224 A Horrible Experience
I stayed at the Westin Southfield with a friend of mine this past weekend for an event in Farmington Hills. We chose the Westin because I frequently stay there and standards are usually higher than most hotels in comparison.
The issues began when we checked into our room. We walked in and the temperature was an uncomfortable, stuffy 76 degrees. We opened the window and tried to lower it but the room remained very warm despite our efforts.
Then we tried the coffee maker and discovered it was broken. We notified staff and they promptly replaced it which was nice of them.
The shower drain seemed to be clogged because a pool formed in the tub when we took showers.
There were many flaws within the room itself and it obviously hadn't been updated in quite some time because the bathroom door was chipping and various other areas of the room just looked old and dirty. Definitely not what I'm accustomed to when I stay at a Westin hotel.
I requested a quieter room at the time of booking since we had to be up early the next morning and needed our rest. We were given a room near the elevators, so of course we could hear the dinging. Plus, our neighboring rooms had some very noisy guests who were loud in the hallways from the hours of 2am-6am, yelling, pounding on doors, and laughing which woke us up several times.
I should have requested a different room earlier but didn't have much time between check in and the time we had to arrive at our event.
I informed the front desk of these issues and they did discount my stay, but that didn't seem to make up for the severe lack of sleep and overall very uncomfortable experience.
This was below my expectations. I have stayed here several times before and never had these issues which is the only reason I still recommend this hotel., Maybe it was just a bad night or maybe things are going downhill. I don't know. I do know I probably won't stay here again if I am ever in the area, which makes me sad because it really is a beautiful hotel.
April 2, 2014
Rated 4 out of 5 by JacksonC1 Great Stay, except for Parking Garage
Great Stay, except for the Parking Garage
We visit Detroit about twice a year because my husband has family there, and we always stay at the Westin. The hotel is beautiful; the rooms are spacious, nicely decorated and clean. I love this hotel because it is so centrally located. You are near the freeway with easy access to suburban and city shopping, nightlife, restaurants, sporting events, ect. It has a twenty four hour health club, indoor pool, restaurant and gift shop as well as Wireless Internet which is a must have for my teens. My only dislike on this trip was with with regard to the state of the Parking Garage. There was trash everywhere and standing water in some areas. I was very disappointed given that the rest of the Hotel is so beautiful. I hope this situation is corrected before our next visit. I would not want to change where we always stay but, I would if the parking situation is unacceptable.
April 1, 2014
Rated 5 out of 5 by JAH509 This Hotel has staff who has great customer service skills
I stayed at this hotel for a Training and the staff was very accommodating; from the time I checked-in and frond desk informed me of location of the registration room I was to check-in; every staff member I came into contact with was very professional. And I especially appreciate Kathleen who was part of the Banquet staff that waited on us for 6-10days. Not only was I pleased with her but so were my associates. She attended to our every request. Thank you for an enjoyable stay.
April 1, 2014
Rated 5 out of 5 by Maxanne Good hotel!!
Room was very comfortable and roomy. Staff was most accommodating with my need for a cooler. It was brought to me almost immediately. All staff was very pleasant .
March 29, 2014
Rated 4 out of 5 by lightworld Comfortable stay with excellent staff
The most impressive thing about this hotel is its staff - everyone I had contact with was friendly, cooperative, knowledgable, and efficient. Special thanks to the buffet staff and food services director Tracy. The restaurant was very good as well.
March 28, 2014
Rated 2 out of 5 by carguy1 Room not clean
I have stayed at the hotel many times before. I was very disappointed with the state of my room -- it was not clean with waste in the bathroom and the floor. I don't know if i would come back again.
March 26, 2014
Rated 3 out of 5 by Nachos Less than average Westin
The check-in experience was fine. Staff was friendly. The Receptionist working on Sunday was not the friendliest in her service approach.
Hallway seemed tired and dirty and I feel the same when I walked in to the room. Missing fridge in the room.
Pool area was not clean either. Granted, possibly due to high usage...
Entrance from the parking garage to the hotel also feel dirty and dingy. Dirty glass doors etc.
Overall, the service/quality accommodation I received was more of a "Sheraton" standard instead of a "Westin" standard.
March 17, 2014
Rated 3 out of 5 by MNMike Great bar area - Especially with Mike's service
Mike is always attentive to our needs and ensures we have quality service and food.
March 15, 2014
Rated 4 out of 5 by Michel44 Very comfortable stay!
I highly recommend this hotel for those traveling on business or just looking for a comfortable and peaceful getaway. The bed is just wonderful. I am going to purchase one so that I can sleep that good everyday. The food is delicious. The best apple pie I ever had in my life! The staff was very friendly and helpful. Jason Nelson was very helpful and demonstrated excellent customer service skills. I will definitely stay here again if business or personal travel bring me to the area.
March 13, 2014
Rated 4 out of 5 by Michele2014 Employees makes it great
The greatest asset of this hotel are its employees. They are so friendly!
The hotel services are glitchy at times, (keys constantly demagnitizing, spotty internet, etc.) but at every issue, there was a tremendously helpful and friendly staff member!
March 7, 2014
Rated 1 out of 5 by caouro Very Underwhelming Experience
Unfortunately, this was likely the worst SPG stay I have had since becoming a member many years ago. It started right from checking where I had to return to the front desk 2x to get a working key. I also asked form my "Workout" clothes upon checking at 4pm and got back to my room at 10pm to find no clothes delivered to the room. Once it was delivered, they did not include the socks. The room itself was dated, and dirty.
February 28, 2014
Rated 4 out of 5 by Rena8988 This hotel has clean rooms and friendly staff.
I enjoyed my stay, friendly staff and location was close to downtown.
February 25, 2014
Rated 5 out of 5 by FirstTimeAttender Catering Staff
I attended the Popp-McNett Wedding on 2-22-14; the reception was held at this hotel. The catering staff was phenomenal. The waiter at our table, Adrian, was friendly and responded promptly to all our requests. The meal was delicious. I felt very cared for. Kathleen is another exceptional catering staff member. Later in the evening she noticed I was hungry and she brought me some snacks. I truly appreciated that act of service and kindness. Also, Bruce the bartender did a great job keeping up with a very demanding crowd. The catering staff was wonderful!
February 24, 2014
Rated 2 out of 5 by 58774587 Why I Will Not Be Returning
I called a few days before our stay and ordered a bottle of champagne to be placed in the room BEFORE we arrived. I wanted it to be a surprise for my girlfriend. The person at the check-in was trying to sell me a Valentine's Day special bottle of champagne and strawberries. I declined, she tried to do it again. I didn't want to say "I already ordered it before" because my girlfriend was standing right there and it was supposed to be a surprise. Really? Couldn't you have left a note on my account so the front-desk wouldn't try to sell me on something I already bought AND almost have me ruin the surprise for my girlfriend?
And to top it all off, guess what.... that's right! The bottle of champagne WAS NOT already in the room for us when we got there. It didn't arrive until after I paged room service to inquire about it.
We ordered room service for breakfast the next morning.Room service forgot to bring silverware. I had to call down again for it so we had to wait about 5 minutes before we could eat. My girlfriend ordered the waffles with fruit and stuff on it, all we got was a blank waffle. I was already upset about calling and waiting for the silverware that I didn't even bother calling down again. I mean, come on, if you guys are going to charge such a high price for room service you should probably take care of these little things.
Your hotel was nice, we liked the room, we liked the bed, we liked the view, it was very clean. These minor logistic problems killed my experience. I spent over $300 for the experience and did not get the service that I paid for. I will most likely not be returning and will take my future business to another establishment.
February 21, 2014
Rated 2 out of 5 by StarwoodRon41 Quality at this location has really declined
Maintenance of equipment (i.e.-TV in room, keycards and keycard readers) was unacceptable. TV in room wouldn't display local channels even after attended by engineering dept. and keycards frequently did not open hotel room door or operate the elevators. We were not the only guests experiencing this problem.
Did not have enough front desk personnel to handle the check in procedure. Two personnel on duty during a Valentine's Day weekend promotion could not efficiently handle the number of guests.
No coffee shop open on a promotional/holiday weekend? Really?
I have stayed at this hotel frequently in the past but will re-think before returning.
Definitely not up to Starwood or Westin standards. Very disappointed.
February 20, 2014
Rated 2 out of 5 by SFlores91 Very disapointed
I expected a little more from The Westin. My wife and I where definetly excited for our stay. Once we got there they gave us the wrong room, & on top of that placed us next to a "staff only' room where I guess they collect dishes from room service.So most of the time we heard loud dishes banging most of the night/morning not relaxing at all like i thought it would be after a hard week of work. It was like staying the night by a noisy kitchen very sad & very Disapointed.
February 18, 2014
Rated 5 out of 5 by Connie1212 3 great Jobs
Ruth was great at making sure an issue was taken care of, and she made sure to follow up. Sam gave great suggestions in the evenings and was always at his best.Joy was really great our table was set up with our selected coffees every morning.
Note:Business center computers need work=very slow
February 17, 2014
Rated 5 out of 5 by Zazz Thank. You Staff
The remote control was missing from the room Nate (maintenance) was fast, kind, and professional.
Likewise, the restaurant staff was kind and professional even though it appeared that they were understaffed for Valentines Day.
February 16, 2014
Rated 2 out of 5 by smadge59 Not a recomendable Westin
The Westin hotel brand is my favourite and I have stayed in many. This Hotel is not worthey to be called Westin.
My first room carpets were dirty, the heating was stuck on 88F and couldn't be adjusted. The room phone didn't work so I couldn't reach the reception and worst of all my bedsheets were dirty. The second room was better but not up to Westin standards. The hotel is tired, poorly staffed and needs a major facelift.
January 30, 2014
Rated 2 out of 5 by Cww124 No.
Booked here for business not knowing the area...room was freezing the whole time despite being set at 71. Bed skirt was visibly stained. Rooms dated with a pass through to the neighbor - meaning more noise. Gym was very, very dated. Not up to par for a Westin.
January 29, 2014
Rated 5 out of 5 by KHP13 Awesome staff
Brought a hockey team in and the staff was exceptional. They set us up in a private room for breakfast and the kids used it during the day. Team had pizza at night. They also set up parents in a late-night room!
January 28, 2014
Rated 2 out of 5 by Bwayne Jan 21-25
- Toilet flush mechanism broke to flood the bathroom...maintenance fixed (nice guy), but it broke again 3 days later and I fixed it
- Signed up for green program on check in and didn't get my 500 point coupon...front desk (asian woman) couldn't comprehend how a 4 night stay should get 3 coupons (and I only received 2)
- Gym was empty of towels and water glasses twice
- Heater wasn't working properly
January 25, 2014
Rated 5 out of 5 by Baclrh2o Just what we needed
A little off of a weekend beaten path but worth it. Everything about the hotel, other than the roads getting there, was above our expectations.
January 20, 2014
Rated 5 out of 5 by DonB73 Business/Seminar Attendee
Excellent all around Conference Center Room and room accomodations. Staff was very professional and accomodating.
January 20, 2014