Rated 2 out of 5 by ESCH Just misses
A property in need of some TLC as there are long waits for the elevator, some of the slowest internet speeds I have experienced in any hotel even outside the SPG family, and rooms that need some basic upgrades, particularly loose electrical outlets. The staff tries hard but seems overwhelmed in both the front desk and the restaurant which leaves the guest waiting a lot. Not the hotel for you if you want efficiency.
August 23, 2014
Rated 5 out of 5 by vodka23 Ecelleant staff
The staff is wonderful and catered to all my needs
August 25, 2014
Rated 5 out of 5 by JAMM Super comfortable beds and friendly staff
Check in and out process is super fast and easy. Staff is very nice and helpful. Rooms are clean and they have the best beds around! lots of pillows and very comfortable.
August 22, 2014
Rated 4 out of 5 by JustBecause Return to the Heavenly Beds!
We booked this room to get a little R&R and that is just what I recieved.
Upon check-in the young man at the front desk asked if I was a Starwood Preferred Guest and immediately provided me an upgraded room and I was impressed. He was so attentive and professional and we appreciated his friendly personality.
The room was a corner suite however some of the furniture was old and little bruised but did not take away from the overall experience.
The star of the show was the Heavenly Bed system and it did not disappoint. We took several naps and enjoyed a peaceful slumber. I fell in love with the Heavenly Beds all over again and I would love to come back very soon.
August 4, 2014
Rated 3 out of 5 by mnm0328 Decent Hotel
I thought this was a decent hotel, beautiful features on the main floor. Carpeting throughout the hallway on floor 9 was pretty stained, desk in room was very sticky, shower did not drain properly - not used to standing in shin deep water when I take a shower. Bed was comfortable and the room was quiet.
August 18, 2014
Rated 4 out of 5 by Cali2007 Used Points
Nice hotel but elevators are really really slow when waiting for one. Hard to get around due to construction in area but not hotel's fault.
August 18, 2014
Rated 5 out of 5 by nana18 Nice Hotel
I would recommend this hotel. This is one of the nicest I have been to in MI.
August 18, 2014
Rated 1 out of 5 by Y2014 Mr. Y
There were no sheets available in our room for the sofa bed. When we requested them from the housekeeper the next morning, we returned to find our room NOT cleaned. When we went to the front desk at 1:30 am, we were told nothing could be done because we booked through a third party. Just wanted you to know as we were there for a funeral for my father in law. We were exhausted and found very little comfort staying at your hotel. Would we recommend this hotel to anyone, NOT A CHANCE... We frequently come to Michigan and had stayed there not too long ago. The good news there are several new hotels nearby that we will try on our next visit.
June 1, 2014
Rated 4 out of 5 by MrFrench Solid option in the Detroit suburbs
The Westin Southfield is a somewhat homier version of a typical convention hotel. Staff were all extremely pleasant and helpful and the Southfield had some extras that we were not expecting, like reasonably priced in-house meal options and free garage parking, all refreshing alternatives to other properties that nickel and dime guests for all these additional amenities. Location is somewhat far away for visitors seeking to explore downtown Detroit (about 45 minutes drive time to Comerica Field for example) and the location of the conference facilities on the second floor, so that conventioneers spilled out into the lobby and elevator area was a little annoying, but all in all a good experience.
August 1, 2014
Rated 5 out of 5 by Milt26 Great hotel, centrally located
I stayed here with my son while on vacation. It's probably best described as a business hotel but we enjoyed its location while seeing different things in the Detroit metro area. Nothing was more than a 20 minute drive away. Extremely well kept, courteous staff, and the typical comfortable Westin guest room.
August 12, 2014
Rated 1 out of 5 by jsellma Dirty Rooms and Poor Staff Service
When checking in they did not offer any upgrades, which is unusual as I'm Platinum. I checked into my room and was disgusted by long black hairs covering the bathroom floor and the carpet was filthy. I called to have someone clean it, and they offered me another room. The bathroom floor in that room was also dirty. They did nothing to make up for the inconvenience and upon receiving my folio, I was charged for internet, which is free for Platinum members I will not be staying at this location again and do not recommend it.
June 16, 2014
Rated 4 out of 5 by Ross013 Nice Westin, good public areas
Westin Southfield offered nice services in comfortable surroundings. I arrived late night, after bad experience at another hotel, and they accomodated me, including giving me a free breakfast they didn't have to offer. Rooms were nice Westin quality, clean, neat and as expected. Service from staff at breakfast in morning was very attentive and thoughtful, including getting me coffee to go without asking. Recommend this hotel to anyone visiting NW Detroit areas.
November 28, 2012
Rated 1 out of 5 by caouro Very Underwhelming Experience
Unfortunately, this was likely the worst SPG stay I have had since becoming a member many years ago. It started right from checking where I had to return to the front desk 2x to get a working key. I also asked form my "Workout" clothes upon checking at 4pm and got back to my room at 10pm to find no clothes delivered to the room. Once it was delivered, they did not include the socks. The room itself was dated, and dirty.
February 28, 2014
Rated 3 out of 5 by bpatel48 The elevator lock needs to be replaced with the one that works.
I've been staying at the Westin as it is convenient for work. However, I've been issued a room at a check-in that still needed to be cleaned, multiple incidents about the room key not working for the elevator lock and the bus boy having issues giving me a water bottle, although i did explain to him that I am using the GreenChoice, therefor I do not get water bottles in my room (he gave me a lecture on calling room service at that point). Breakfast staff on the other hand goes above and beyond to please everyone. If they fix the issues concerning their elevator, bus boys and housekeeping staff, they'll have no trouble bumping up their starwood status to category 3.
August 21, 2012
Rated 3 out of 5 by MDeezy Rooms Need Updating
Rooms smelled musty and didn't appear to be cleaned well...I had to keep being reassigned to a different room by the hotel staff. The staff members were amazing but the facility is subpar!
August 4, 2014
Rated 2 out of 5 by Cody6846 Average Accomodations
The hotel itself appeared very nice and well maintained. The ammenities were nice and the business meeting being held there was was very well organized and accomodating. However, the room itself lacked in meeting these same expectations. Upon arrival I found that the alarm clock and the tv remote control did not work. In the morning, when I went to shower I found that there were no wash clothes supplied in the room. After my meetings on the first day, I stopped at the desk and notified them of issues. A maintenance man showed up within half an hour and after a short period of troubleshooting was able to replace the remote control. However, wash clothes were never delivered to the room. For each of the three nights stayed, I had to shower without.
July 25, 2014
Rated 3 out of 5 by TJ66 Not up to Westin Standards
This was my first time staying at this Westin although I stay at Westin properties across the country monthly. I was given a handicap room as they said they were sold out. I asked for different room but again told that I it was sold out. My room had an old plastic shower head that was loosely connected and sprayed all over the bathroom when I turned it on. Not the heavenly shower that I'm used to. The TV remote did not work either but I figured it just needed new batteries. I made mention when I checked out and I was told they would give me 1,000 Starwood points. Not the experience I would expect from this property.
June 11, 2013
Rated 4 out of 5 by Daimo Nice Place to Stay
I've stayed at this hotel many times for work and for leisure. There is free parking in an enclosed garage which is nice when the weather is inclement. The front desk staff is very courteous and helpful and the hotel always smells clean and pleasant. I have never had an issue with the room being dirty or uncomfortable. This hotel is also close to many nice restaurants, so that is an added bonus. Overall, no complaints, just a nice place to stay!
July 29, 2014
Rated 4 out of 5 by grateful65 This hotel has great rooms and amenities
Very relaxing and comfortable rooms. The room was quite spacious and provided ample amenities.
August 3, 2014
Rated 5 out of 5 by Towels Very nice hotel
My stay here was amazing. love the place and will for sure come back to it. Free parking is always a plus. Nice rooms and very clean. Great stay overall.
July 11, 2012
Rated 2 out of 5 by Manju Below Expectations for Westin
I reserved this hotel because of Westin's reputation, and it had an indoor swimming pool. Big mistake. When we arrived we found the pool was only 3 feet deep! Not exactly a "swimming pool", but a kids wading pool. Also, the key cards for the elevators didn't work most of the time & required multiple replacements. It was a problem with many guests & hotel staff did not seem to care about the problem at all. Expensive mistake I won't make again.
August 8, 2012
Rated 3 out of 5 by Jk53 Had a problem with the cleanness of our room.
On checking in to our room I did find sticky spots that where on the bathroom floor and also one on the desk.They where a tan color and very obvious. I myself cleaned them up. Since the refrigerator in the bar area wasn't working my wife called for extra ice buckets and no one delivered or called. I have been at Westin's from Hawaii to Costa Rica and by far this has been my worst experience.
July 28, 2014
Rated 1 out of 5 by Zulu79 Horrible Stay
I normally have a great stay at this hotel. We use the hotel every year for Michigan Grand Council Conclave. Where we have out of town guest come and celebrate with us. This perticular weekend my toilet flooded my room at 4 in the morning. I called the front desk to let them know what has happen and they came and stopped it from flooding. They had to switch my room from a King Size heavenly bed. To a double bedroom. When I went downstairs to see if there was any other rooms available. The staff said that it was sold out. I asked if could be compensated for the inconvenience of having to move my room. The staff began to get rude with me telling me "my room was comp anyway and there's nothing we can do". Of course my room was, because for every so many rooms we sell for our event. We get a free room. The staff was terrible and nasty and treated me like a second class citizen for all the business that we bring to the hotel. We have use this hotel the last 4 years but may have to rethink using it again in the future. I have yet to receive an apology from the rude and inconsiderate staff from the hotel and havent been comp anything for my trouble. But if this is the kind of treatment that we are going to receive from your establishment. Then we will just take our business somewhere else.
July 30, 2013
Rated 4 out of 5 by Daimo Great Location
I stay at this hotel when traveling for work and it is pretty consistent. I have always had a clean comfortable room and helpful staff. It is about 23 minutes from downtown Detroit and Southfield has an nice variety of restaurants to choose from. This is my Go-To hotel for Detroit!
July 29, 2014
Rated 2 out of 5 by Lynx81 Service is getting to relaxed, not good
This was my fiancé and I favorite hotel to stay. We don't live far but quite often (a weekend a month) we would stay to getaway from the every day hustle and bustle. One thing I can always say is the bed is magnificent and front desk staff are very courteous, nice and helpful to the best of their abilities. One stay I cut my foot from left over glass in the room; they made this up to me by me paying half off another room another day, the next time +2, guests in the next room were extremely loud and smoking marijuana. Management got them to quiet down after another call, but the smoking continued, which reeked under the adjourning door to my room. After a hiatus from the Westin, I decided to give them another chance, the first day everything was great, decided to stay the exact next day and remembered the email I received from SPG about a complimentary 3rd night for staying two consecutive nights.. well with more money out my pocket I would've been able to stay, not to mention the toilet broke in the middle of the night. The engineer fixed it, supposedly, until the next time I used it, I noticed it didn't. By this time it was 4am and I didn't bother to call because I was tired of breaking my rest. This Southfield locations needs to get there act together...many people know I stay here often and always ask about my stay...don't want to bad mouth anybody, but I will be staying at the downtown location until this one gets back up to the standards I once knew and was a reason I stayed often! One more thing, I wasn't acknowledged for my spg register so I was suppose to be at the next spg level now, but that hasn't happened.
October 21, 2013
Rated 5 out of 5 by Bags2go Wonderful Stay
I stayed at your hotel on a business trip and I must say as a repeat visitor I experienced the same satisfaction as I did the first time there in early February of this year. KUDOS to the hotel and staff for making it so pleasurable....
July 29, 2014
Rated 5 out of 5 by ENIQUE THE ROOMS WERE QUIET AND COMFORTABLE
THE WESTIN OFFERED VERY QUIET AND COMFORTABLE ROOMS. I KNOW THAT THEIR WERE GUEST ON BOTH SIDES OF ME, HOWEVER I HEARD NO NOISE OR OUTSIDE DISTUBANCES.
July 30, 2014
Rated 2 out of 5 by StarwoodRon41 Quality at this location has really declined
Maintenance of equipment (i.e.-TV in room, keycards and keycard readers) was unacceptable. TV in room wouldn't display local channels even after attended by engineering dept. and keycards frequently did not open hotel room door or operate the elevators. We were not the only guests experiencing this problem.
Did not have enough front desk personnel to handle the check in procedure. Two personnel on duty during a Valentine's Day weekend promotion could not efficiently handle the number of guests.
No coffee shop open on a promotional/holiday weekend? Really?
I have stayed at this hotel frequently in the past but will re-think before returning.
Definitely not up to Starwood or Westin standards. Very disappointed.
February 20, 2014
Rated 4 out of 5 by xuejksjhtakdfg SPG benefits falling compared to ...
In the past I was offered a choice of amenities when checking in. At this hotel no such offer was made. For a large hotel there was no complimentary coffee service in lobby or quality coffee offered for a charge. There was a Starbucks style café in the lobby, but it was closed for the weekend..
July 28, 2014
Rated 5 out of 5 by Red94 Hotel was very friendly and accommodating
My bellhop was excellent and helpful.
The frontt desk was very accommodating
July 30, 2014