Rated 5 out of 5 by Banker1 Comfort
Liked how everything thought out . Quality of staff like they have traveled and understand some of the issues . Very friendly staff could tell they wanted to please.
September 22, 2014
Rated 2 out of 5 by Timeaway Room not up to par, staff great
First, the staff and management was great. property manager really tried to make things work. However, the first room we had was not up to par there was stains and marks on the walls and furniture was worn and frayed. Then the next day we came back to the room to find that room/maid service had left the room open/unlocked/propped open all day. Again managment went out of their way to make things right but was not completely happy with the stay all things considered.
September 2, 2014
Rated 1 out of 5 by jccal Huge disappointment
I am an SPG owner, and stay in Starwood hotels often. This is the poorest run Westin I have ever stayed in. From the start to the finish it was disappointing. It began with my getting the wrong room and the keys not working. I was given another room (keys didn't work again) and people were still in the room! Another day I came back at night and the room had not been made up. When I asked for it to be cleaned i was told there was no one there. Finally someone came and changed the towels but didn't touch the bed or even take away trash. The elevators are very slow. While the staff were nice, the place clearly was badly run compared to any other Westin , or Sheraton I have stayed in. I would never stay here again.
August 23, 2014
Rated 3 out of 5 by Lifeontheroad Solid Business stay, needs some updates
I travel regularly for work. Love the location and staff. This stay was up and down - Ups were the staff, the high floor, and ease of getting in and out. Downs were - room smelled like someone broke a bottle of cologne and spilled on the carpet, closet smelled musty so had to prop the door open to keep clothes from absorbing odor, and room was next to the Ice Machine.
August 30, 2014
Rated 3 out of 5 by Alice123 Very economical
Got an excellent rate. Location a bit out of the way so have to be on highway all the time. Breakfast buffet generous but cutlery, glasses not always clean - get a new dishwasher! Bar and bar food was better. People very pleasant. Needs an overhaul to restore it to its former glory, but the staff tries their best.
August 30, 2014
Rated 4 out of 5 by shine50 This hotel is beautiful
My Husband loved the matress and comforter he would like a matress like it and comforter can you help
August 31, 2014
Rated 2 out of 5 by Jen422 Westin is always our preferred hotel...
But this one fell short of the usual standards. We were at the Southfield Westin on a very busy weekend, we came early - because we needed to have adjoining rooms (we were traveling with children) I paid in excess of $700 for 1 night and two guests had to sleep on pull out couches. The indoor pool in very small. Really the hotel just felt dated, the carpets in the halls looked well worn .
And for the guests that did have to sleep on the pull outs - the bedding was completely subpar. I will never be back. This is not a good option to not staying downtown.
August 20, 2014
Rated 5 out of 5 by Debbie0220 Love the Westin Southfield
Thank you for another great stay! I was welcomed by a very friendly staff member who welcomed me as a preferred member and give me an awesome upgrade.
I had breakfast the next morning. The buffet is fantastic and offers a wide variety of choices. My omelet was delicious and was made by a very nice chef.
The staff is always customer oriented and I enjoy staying at the Westin Southfield very much.
August 25, 2014