The Westin Southfield Detroit

  • 1500 Town Center
  • Southfield,
  • Michigan
  • 48075
  • Estados Unidos
  • Mapa

Quartos e tarifas

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Consulte os termos e detalhes do quarto para obter informações sobre encargos por cama dobrável e/ou pessoa extra.

Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve and check into a room.

Rated 3.7 out of 5 by 160 reviewers.
Rated 2 out of 5 by Dining experience and customer service gaps Sent feedback on this stay experience to Hotel GM 4 weeks ago...not even a response to say "thanks for feedback" let alone that they'll make improvements... Service in this industry is and should be set by the leadership of the organization - and now I'm starting to understand why my experience left so much to desire at this hotel. Summary of experience: 1) total lack of attention in the hotel restaurant - from dirty dishes, to broken knifes, to forgotten orders, 2) poor Platinum SPG benefits experience and 3) poor general room condition/readiness. Hotel restaurant experience was not worthy of a Westin brand, from dirty dishes at the breakfast buffet (not one, but half the plates in the stack were wet and still had food stuck to them), to broken handle steak knifes at dinner that literally teetered in the handle and also wood handle was splintered and poked you in the hand when gripped. Not to mention that for dinner, the kitchen completely forgot our calamari appetizer order -- our steak arrived (barely 5 minutes after the salad was served, and we were just 1/2 way into eating it - instead of having it spaced out properly) and I asked if our calamari was still coming...at which point server went back to the kitchen and upon returning said without an ounce of care or apology "they forgot about it - do you still want it?" It was an experience that really made me regret spending one of my dinners at your hotel restaurant, instead of going out to a proper restaurant (I've had better meals and service at an Applebee's)...especially disappointing as SPG has been visibly touting the hotel restaurant food and experiences at the SPG properties. Late check-out: requested 4PM check-out time for Sunday, was told it's not available. If my recollection is accurate, as Platinum we're guaranteed 4PM check-out time at non-resort or conference center hotels...which I don't believe your hotel is either. And, Westin has been promoting generally the 4PM checkout on Sunday as the "Westin Weekend" (which was even printed on the hotel keys in Chicago...still had one in my pocket which I showed them)...the front desk said they hadn't even heard about it...I asked for a manager, who then promptly took care of it...after wasting 10 minutes on this with the initial front desk person that kept trying to look something up and was very good at telling me what they can't do for me. Note: not something that I personally care about, but Starwood cares enough to provide Platinum key card holders (and asks about them in the survey they send out after a stay)...and I was handed a regular one and second time when 4PM checkout needed to be re-coded for the room keys, a Gold SPG one was given. Room: wireless phone by the bed did not work, and speakerphone on it's base didn't either...could hear on it but other end could not hear me. When I told the front desk, immediately two other guests behind me chimed in and said theirs weren't working either...to which the front desk replied without apology "we know"...with no indication that it would get fixed...and it certainly didn't during the stay. Internet connection cord was dropped behind the desk - had to fish for it, and the clip that holds it securely plugged in to the laptop was broken. Also, the ice machine on the floor (11th) was not working...at least receptionist said "thank you for letting us know" when I called from the room...but certainly did not exert as far as asking if they could send someone with ice to the room. June 19, 2014
Rated 5 out of 5 by 3 great Jobs Ruth was great at making sure an issue was taken care of, and she made sure to follow up. Sam gave great suggestions in the evenings and was always at his best.Joy was really great our table was set up with our selected coffees every morning. GREAT JOB!!! Note:Business center computers need work=very slow February 17, 2014
Rated 5 out of 5 by Fantastic New Year's Eve experience & stay Hotel was excellent. Very luxurious & modern (up to date). Hotel had many features, restaurant and bar was great. Enjoyed New Year's Eve celebration and stay an additional day just to enjoy the pool and fitness center. I would definitely recommend this hotel. Very clean rooms and the bed and bedding was outstanding. January 3, 2014
Rated 4 out of 5 by Comfortable stay with excellent staff The most impressive thing about this hotel is its staff - everyone I had contact with was friendly, cooperative, knowledgable, and efficient. Special thanks to the buffet staff and food services director Tracy. The restaurant was very good as well. March 28, 2014
Rated 5 out of 5 by excellent staff at hotel I had a long day and missed lunch; when I was able to HAVE dinner at 8:45 PM SAM was fantastic! Excellent service, great salad suggestion and offered me a treat of berries to take to my room! WOW. Thank you SAM! April 4, 2014
Rated 4 out of 5 by Great room Room wonderful. Key system-need upgate to RF Pool locker room-need lockers that work with shower that has HOT water. April 27, 2014
Rated 4 out of 5 by Employees makes it great The greatest asset of this hotel are its employees. They are so friendly! The hotel services are glitchy at times, (keys constantly demagnitizing, spotty internet, etc.) but at every issue, there was a tremendously helpful and friendly staff member! March 7, 2014
Rated 2 out of 5 by Dirty room My room looked like it hadn't been cleaned when I first arrived. I asked the front desk to have it cleaned again, but House keeping still left the room well below typical SPG standards. House Keeping also smoked in the stairwell near my room and the smell would filter through the hallways June 17, 2013
Rated 5 out of 5 by This hotel has great rooms & Nice people Great food, good people, nice atmosphere and a clean facility May 2, 2014
Rated 5 out of 5 by Love this Place We had to come to another funeral in Detroit. I have a lots of family here but I always chose to stay here. I love the environment and comfort of this place. Plus it was close to the funeral home. Its always very clean and I just love that. You won't go wrong with this place here. September 30, 2013
Rated 2 out of 5 by No. Booked here for business not knowing the area...room was freezing the whole time despite being set at 71. Bed skirt was visibly stained. Rooms dated with a pass through to the neighbor - meaning more noise. Gym was very, very dated. Not up to par for a Westin. January 29, 2014
Rated 2 out of 5 by Room not clean I have stayed at the hotel many times before. I was very disappointed with the state of my room -- it was not clean with waste in the bathroom and the floor. I don't know if i would come back again. March 26, 2014
Rated 5 out of 5 by Hotel Conference I enjoyed my stay as usual...I often stay at the Westin when in town. April 28, 2014
Rated 4 out of 5 by A quiet place in a great location This hotel is located in close proximity to great shopping and we stay here all the time. April 22, 2014
Rated 5 out of 5 by Thank. You Staff The remote control was missing from the room Nate (maintenance) was fast, kind, and professional. Likewise, the restaurant staff was kind and professional even though it appeared that they were understaffed for Valentines Day. February 16, 2014
Rated 5 out of 5 by Great Hotel Very Clean and always affordable. April 28, 2014
Rated 5 out of 5 by Good hotel!! Room was very comfortable and roomy. Staff was most accommodating with my need for a cooler. It was brought to me almost immediately. All staff was very pleasant . March 29, 2014
Rated 5 out of 5 by Awesome staff Brought a hockey team in and the staff was exceptional. They set us up in a private room for breakfast and the kids used it during the day. Team had pizza at night. They also set up parents in a late-night room! January 28, 2014
Rated 4 out of 5 by Inconsistent service I had an amazing experience my first week. Second week not so much. I got a subpar room. The food at the restaurant is also extremely salty. A few tweaks here and there and this Westin will be in par with my other Westin experience. April 20, 2013
Rated 2 out of 5 by Needs improvement Staff was friendly but not informative. Were no informed about the parking garage. WiFi did not work. Air conditioner was iffy. Did not offer Continental breakfast. Nor did it have a refrigerator or microwave. July 1, 2013
Rated 3 out of 5 by Friendly Staff The hotel itself needs to be updated but the friendly staff make it worth the stay. Specifically, the wait staff in Tangos for breakfast, Joy, Carolyn, Phil, and Andrea, are always helpful and pleasant. September 17, 2013
Rated 4 out of 5 by check in When we called to make reservations we told the person on the phone that we didn't have a credit card to put the room on...that we would be paying in cash. We were told that would not be a problem. When we arived we were exhausted after a very long day and came to check in. The clerk at the desk would not take cash to check in. We were told we had to drive to Meijer and get one of those visa cards so that they could put the 20% on it before we could check in. We left...frustrated drove several miles to Meijer bought a $100. visa card that cost us another $5.95 so that we could check in. When we got back to the hotel there was a diffferent clerk at the desk and they said that we have to put all of the room and the extra 20% on the visa...we that didn't work because we were staying 2 nights and we only bought a $100. visa. She did finally except the cash...that we paid for both night in advance...plus the 20% incidental charge that was put on this visa... sooo we were frustrated and exhausted.. Aside for all of this...our stay was very nice. I was very shocked that a visa was more excepted then cash. December 1, 2013
Rated 5 out of 5 by Great Birthday Weekend I really enjoyed my stay at the Westin in Southfield, MI. The Westin was in a good area close to the areas I wanted to visit for the weekend!! I recommend this hotel. January 12, 2014
Rated 3 out of 5 by Great bar area - Especially with Mike's service Mike is always attentive to our needs and ensures we have quality service and food. March 15, 2014
Rated 5 out of 5 by Just what we needed A little off of a weekend beaten path but worth it. Everything about the hotel, other than the roads getting there, was above our expectations. January 20, 2014
Rated 5 out of 5 by Whitmore do you want? On a business trip here in southfield.... Property is a beautiful building, staff was great at check in, room was perfectly set and dinner was great. April 12, 2012
Rated 5 out of 5 by Business/Seminar Attendee Excellent all around Conference Center Room and room accomodations. Staff was very professional and accomodating. January 20, 2014
Rated 4 out of 5 by This hotel has clean rooms and friendly staff. I enjoyed my stay, friendly staff and location was close to downtown. February 25, 2014
Rated 2 out of 5 by Hotel for business travelers The rooms are big and nice. During my last stay we weren't that satisfied with the cleaning of the rooms. December 14, 2013
Rated 2 out of 5 by overall: consistently inconsistent maint. & room setup. BUT: great staff. I stay here each week for business travel. For half of each week, this is where i live. The primary driver for continuing to stay here is the location to the project site, otherwise, I'd probably stay elsewhere. Before going further though, lest this point be lost in what follows, I have to say the staff is excellent - very courteous and helpful. Overall, it seems the focus is on superficial "glitz" like: 1. fancy lobby 2. some sort of "green" efforts 3. fancy bed linens 4. two-headed showers 5. staff livery but they regularly fall short on what I consider basics like: 1. setting up the rooms consistently, particularly coffee service 2. Maintenance: electrical outlets, internet connectivity, drawers, shower, coffee pot Other items: - food is very good, and there are some very nice entrees on the menu, but compared to a competing hotel down the road, the menu is limited and expensive. I liked the other hotel's food just as well. Personally, I would very much like to see more basic or simple entrees added. Right now, there's only one such choice -- a (really good) bacon cheeseburger; everything else is more "high-end". I'm on business travel -- I don't want to have to blow my entire perdiem on one meal. October 30, 2012
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