Rated 1 out of 5 by maggie59 Hotel nightmare
Our stay was a nightmare. We had driven all day from Albuquerque, NM. and were exhausted. We shut out air conditioning off because off the constant noise and all we hear all night was the air conditioning in other rooms run all night.
April 2, 2013
Rated 5 out of 5 by Zman10409 Great place
Great place, family friendly, staff super! The only negatives (and they're small) are: fee for workout room, internet. Otherwise, beautiful place.
August 12, 2013
Rated 4 out of 5 by TDUB137 Front Desk is awesome!!!!
The staff at the front desk was exceptional. I have stayed at over 500 hotels throughout the world and this crew stands out. Thank you for making my time in KC awesome!
July 28, 2013
Rated 5 out of 5 by Floridagirl Staff was very helpful. Lots to do at location.
The check in staff was very helpful. He recommended a great restaurant and we really enjoyed ourselves. The room was comfortable and had a cozy corner by the openable window with two chairs and a table. We were delighted.
May 30, 2013
Rated 3 out of 5 by Randympls Mediocre
Cobwebs and spiders in lobby! Housekeeper woke me on the day of my departure! 8AM is a bit early. I left my room for breakfast and when I returned, she was knocking on my door when I returned! Eager to get my room cleaned, I guess! :(
October 1, 2012
Rated 4 out of 5 by cidaye Overall a very pleasant hotel
Our room was good. The mini-fridge didn't work, the remote on the TV worked on occassion and the little kiddies were using the exercise room as a daycare and the jacuzzi as a swimming pool. Other than that it was a great experience.
September 6, 2012
Rated 4 out of 5 by Conference102012 Conference stay
Overall I was very pleased with the accommodations. The concierge was a little disappointing. Perhaps, given our overall experience we were expecting too much. I would recommend the Hotel to others without any further reservations
October 10, 2012
Rated 3 out of 5 by Vic20 Service needs a lot of work!
The service at the Westin has become increasingly worse over the years I have been coming for this conference. I ate 3 meals in the restaurant and they were mediocre at best. I would not recommend dining in the hotel to anyone!
November 11, 2012
Rated 4 out of 5 Decent Stay..
Good location, but not many sit down, wait service restaurants close by. Most were quick service. For the price, great. But not up to other "Westin" standards just because its an older hotel. I'd stay again for the right price.
August 22, 2012
Rated 4 out of 5 by glenn have stayed here for 20 years..
was uncertain how the green program really benefited..did participate..ran out of bar soap and face/hand towels...needed more cream/coffee packets..called housekeeping each time...they responded appropriately..
May 28, 2013
Rated 5 out of 5 by Nish Great Hotel
Very nice hotel at the heart of Kansas City. The rooms are very comfortable, and the services and staff are very friendly. Nice bar on the first floor and great food. Love the breakfast. And yes, Starbucks coffee at the bar.
October 30, 2012
Rated 5 out of 5 by Jwstocks Whenever in KC -- stay here
The hotel is in a good location, has very nice features, an awesome exercise facility, and good staff. I highly recommend staying here.
August 9, 2013
Rated 5 out of 5 by Doug469 Excellent Staff
I want to thank and commend Sara at the front desk for her help in trying to locate a store in which to buy a gift for my son. She was a great representative for your Hotel, and I would recommend your facility to anyone.
December 3, 2012
Rated 5 out of 5 by AlabamaRN First stay
I just completed my first stay at the Westin Kansas City at Crown Center. My expectations were met and exceeded. The staff was attentive from the start. I will return to this comfortable home away from home.
May 10, 2013
Rated 5 out of 5 by David59 Great hotel!
This is a very nice hotel! It is a great place for a meeting or conference. The rooms are very nice and spacious. Very comfortable too. The staff is very accommodating and friendly. The food is also excellent.
February 28, 2013
Rated 4 out of 5 by NCJHAWK KU Fans stay here
One day the room was not cleaned but the hotel explained the workers could not get to work because of the snow. Otherwise, an excellent stay, excellent staff support, great price, and I highly recommend it.
March 27, 2013
Rated 5 out of 5 by gklangdon Wonderful experience
My husband and I decided to stay at the Westin, because of its proximity to the Crown Center. Wow. It was a beautiful hotel, with such a nice, helpful staff. We're very glad we made the decision to stay there.
November 5, 2012
Rated 4 out of 5 by auggie13 Did not get room paid for.....
Paid for and was guaranteed a corner room - when checking in - at first told that "room was not ready" and then in a matter of minutes was told that "type of room we paid for was not available at all"
April 22, 2013
Rated 4 out of 5 by Stan13 Great for families
The Kansas City Westin at Crown Center is great for families. It has lots of places to "explore" and is connected to a mall that has a Lego land and a Crayola Cafe. When my child is happy, we are all happy!
August 9, 2012
Rated 5 out of 5 by MACK1321 GREAT WEEKEND
HAD A GREAT TIME THIS WEEKEND THANKS TO THE STAFF AT THE WESTIN CROWN CENTER
August 19, 2013
Rated 4 out of 5 by tgardner516 Extra fees, in a 4 star?????
The only thing that was disapointing was the extra charges for use of the fitness center and internet in your room. Far less expensive hotels offer both of these as part of your stay at no extra charge.
October 26, 2012
Rated 5 out of 5 by Lyndon Staff were very attentive
Only concern was late night talking in hallway
Was loud and woke up our 3 year old a few times
Other than that we had a lovely time and we will be back - will bring a sound machine for sleeping
December 23, 2012
Rated 5 out of 5 by MizzouFM Ultimate comfort
This hotel is the ultimate in comfort and service. The beds are awesome, room views are great, and the staff is very attentive. Customer service overall is excellent. I will use this hotel every time.
February 11, 2013
Rated 2 out of 5 by TheFamilyGuy Avoid staff interaction
This is not the level of service I know from Starwood hotels.
If you choose to stay, I suggest that all aspects of your stay is carved in stone before arrival so you will not be dissapointed by staff.
December 26, 2012
Rated 1 out of 5 by Explorer925 Hotel needs a new definition of cleanliness and customer service
As a longstanding member of SPG, I natually gravitate to SPG facilities and I have loved Westin Hotels, UNTIL this TRIP.
Housekeeping needs some serious education and supervision on cleanliness. My first room had many serious stains on the carpeting and bathroom floor and walls. Although linens appeared clean, and beds were attractively made, the sheets consistently were "short" for the beds, so your feet rested on the mattress. The site offers customers upon checking in an option to get 1000 points and some minimal discounts if I waived housekeeping services - this should have been a BIG RED FLAG! My second room, was slightly better, with carpets not as badly stained, but still rather dirty - both carpets and bathroom floors. Walls in the bathroom were not sprayed with dirt and grim. Sheets on the bed again appeared attractive, BUT there is nothing worse than sliding into bed after a long day only to find the bed "short-sheeted". Each night I had to remake my bed!
Sound proofing for an upscale location next to the main train depot (historic landmark) is a must. What happened to this site?? I was on the 18th floor and could hear every train pass by, every person walking down the hallway or moving around in the suite below .
A/C thermostats were apparently not functioning, as the bell-staff offered desktop fans to help circulate the air.
Also, how can you offer a guest a room and not provide a closet with the ability to hang business suites and coats??
Twice I went into the restaurant on the main floor and twice I found the service far less than acceptable. With no-one in line to be seated, the staff passed me by over and over. The waiters were too busy chitchatting to take my order and when they did, I waited 20-25 minutes for a cup of soup and a sandwich... Coffee was burnt and the milk, apparently was not checked, as it curdled when placed in the coffee - not once but twice, on two separate occassions. The issue was brought to the servers attention and they never checked the source of the milk.
October 10, 2013
Rated 5 out of 5 by Red1959 great hotel
My only thing we didn't like is they have no food other than room service after 10:00 pm and they have no vending machines for pop or snacks
July 21, 2013
Rated 5 out of 5 by jodie just don't leave anything
I left my bracelet on tv table, yes my fault
The bracelet was 68 years old and was my mothers.
I called security and all they said they knew nothing about a braclet found.
Somebody surely found it.
February 18, 2013
Rated 5 out of 5 by Id51 This hotel is excellent
features of the hotel are very good. maximum comfort was made available. services by staff are also very good and encouraging.
July 29, 2013
Rated 2 out of 5 by JT101 This hotel needs help
When we checked in, we opened the drapes over the window wall and discovered used panty-hose wrappers. There was a used Q-tip on the floor of the closet, moldy food in the refrig and crumbs along the floor. It took THREE attempts to finally get the housekeeping surpervisor (who was great) and the maid to the room. The entry key system failed completely, requiring the lock itself to be recoded by the head of security. The bed comforter had black heel marks. Food in The BRasserie was excellent and reasonably priced. Our last day we were placed at a table so unbalanced, that it wobbled and threw the coffee all over the table and guests. The Crown Center is a great convenience. I cannot say enough about the concierege and the professionalism of the front desk. I think it is ridiculous for the fitness center to charge $5 to use the machines daily.Room service breakfast was horrible, and the kitchen did not follow the written instructions. Eggs were cold, potatoes greasy and items such as butter were left off altogether. It was a sad stay at a Westin. Starwood usually does much netter than this.
February 20, 2013
Rated 4 out of 5 by 40Wonderfulyears Great Getaway
Elegant hotel conveniently located near fine dining, with comfortable clean rooms, great views, and very friendly and helpful staff. Next stay I'll bring my swimsuit to use the pool.
May 20, 2013