Rated 5 out of 5 by peppp49 Exceptional Customer Care
My most recent stay at the Westin was very enjoyable. The demonstrated Customer Care was exceptional. In particular, Erika provided account support and follow through that exceeded my expectations.
Many Thanks. Hope to visit Kansas City, Mo Westin again soon.
June 11, 2012
Rated 5 out of 5 by Guido Fantastic Service!
When I arrived on a cold night there was no heat in my room. Not only did the staff move me to a heated room immediately, but they upgraded me to a room on the 18th floor with the suites. My stay was fantastic and I would easily recommend this hotel to anyone.
November 6, 2012
Rated 4 out of 5 by nosmoky Hotel Bedding
Everythihg was really great, except the bedding. The bottom sheet was not fitted over the mattress pad,so every time you roll over or move, both just wad up under you, this kept me awake a lot! I was trying to sleep on wadded up bedding! Not a restful night!
August 7, 2012
Rated 3 out of 5 by cmeder Disappointed Regular
My wife and I are from the Kansas City area and stay at this property 10-20 times a year. We stayed here last Friday night (10-26-12) and were very upset when we were awakened by all kinds of noise coming from in front of the Liberty Memorial for a benefit walk and 5K run. The reason I am upset is that we are Gold Status and we know almost everyone at the property from being there so much and ever was the benefit event mentioned upon checkout and they did not offer to place us on the opposite side of the hotel to avoid the noise. They had DJ's and all kinds of people getting on the microphone being loud as heck beginning at around 7 a.m., definitely not a way to wake up on a weekend morning especially when not expecting it. So needless to say since they obviously do not tell you when an event like this is going on I will make sure before ever making a reservation again…. Signed Very Upset!!
P.S. The pool was also closed and believe it or not they failed to tell us that at the national reservation line as well as the front desk…
October 30, 2012
Rated 3 out of 5 by Lans1 Hotel Review
The room was great. It was comfortable and clean. But, the hotel itself I wouldn't recommend. Reason being that it is downtown, I would never recommend anyone to stay downtown. It was very difficult to find my way around the hotel. The parking is horrible.
November 5, 2012
Rated 5 out of 5 by librarian2012 Great Hotel but watch Billing
Great place would highly recommend it!! Except watch your billing statement carefully. They charged my employer's credit card plus my personal credit card for parking. It should've only been on my employer's credit card. Still trying to get this resolved!
September 25, 2012
Rated 2 out of 5 by Sanchez91 Nickel and dime
When I stay at a quality hotel, I don't like being charged for every little thing:
- Internet (really? You charge for Internet?)
- gym (same)
Plus, lodgenet(TV) sucks. Absolutely horrible interface.
Westin used to be my favorite hotel choice.
December 10, 2012
Rated 5 out of 5 Great Service
Great Local attractions and the The service the hotel provides is second to none! I love this place!
March 14, 2014
Rated 2 out of 5 by Dissapointed09 Service
The service in the Brassiere restaurant was horrific not once but twice.
The servers(different individuals) were very rude and the servvice was attrocious.
Mgmt did not allocate resources correctly knowing the number of guests that were registered.
October 10, 2013
Rated 2 out of 5 by kavp84 Surprising stay
For a hotel that boasts, I was disappointed. I've stayed in cheaper hotels with better service and amenities than the Westin. Needless to say, I won't be booking another room for my next visit to KC. One positive: I immensely enjoyed the down pillows.
January 3, 2013
Rated 3 out of 5 by JGRShop Cleaning staff needs a little work
There were a pair of shorts on the floor when I checked into my room. There was no regular coffee replaced one day. Soap on the sink was taken one day and not replaced. These are just little things that are not expected in a hotel such as the Westin.
July 22, 2013
Rated 4 out of 5 by Mhazen A few things to consider
Everything was great except there is no parking so you are pretty much forced to pay $21 valet parking or walk a distance. Also you have to pay for Internet which is crazy to me........it should be free when you are staying at a hotel like this!
October 14, 2013
Rated 5 out of 5 Great stay but small disappointment
We stay here often and bring our 13 pound terrier with us. The staff never brought the dog pillow or food bowls that they offered us when we checked in, even after we called to remind them. Other than that, everything was the usual high standards.
October 3, 2012
Rated 4 out of 5 by Dave10000 Heavenly Bed
Your "heavely bed" has much to be desired. It has lost is comfort with the sheets crawling with you while you sleep. At one time the "heavenly bed" beat all other hotels but now, your standard are a two star. Need to get back to the Heavenly Bed.
September 15, 2012
Rated 4 out of 5 by RPTA13 we enjoyed our stay in this hotel
We really enjoyed that we did not have to go outside to enjoy all the shopping eating and most of the entertainment. We also thought a very cool feature was that the hotel was connected to the train station with a temprature controlled walk way.
July 16, 2013
Rated 5 out of 5 by Tee34 Wonderful stay!
My son and I stayed for Christmas weekend at the Westin Crown Center KC. We had a wonderful time. The staff was excellent, the room was great. We will be returning to the Westin this Spring 2012 for the weekend to enjoy the opening of Legoland!
December 29, 2011
Rated 5 out of 5 by MikeKC Westin Crown Center
We would highly recommend this property. Our stay was wonderful and the staff met all of our needs. It is conveniently located to many points of interest in and around the Kansas City area. We look forward to our next opportunity to stay here.
September 16, 2012
Rated 4 out of 5 by Sherry16 Great hotel; family friendly BUT
Our stay was great, and the hotel was lovely. The only thing that wasn't terrific was the room service/restaurant food. It was VERY expensive, not particularly good, and the service was atrociously slow. Ridiculously slow. Infuriatingly slow.
August 20, 2012
Rated 2 out of 5 by Leonella disappointed
The TV, which becomes important when you are traveling alone, did not include MSNBC. CNN did not work most of the time. There was a charge of $5 to use the gym.
The staff was fine, but there wasn't anything they could do about my concerns.
October 15, 2012
Rated 3 out of 5 by Zach Stayed here multiple times - Roaches in room
The only issue I ever had at this hotel happened last week with 2 huge, live roaches in my bed the last day I was there. The hotel met my expectations overall but this is unacceptable and needs to be taken seriously and fixed immediately.
July 30, 2012
Rated 4 out of 5 by debbie Need larger beds
Beautiful room. Would have like two queens. We were upgraded which was a nice surprise. The only problem was the phone did not work and this did end up being a problem. Our kids loved staying in such a nice hotel and excited to come back.
March 25, 2013
Rated 5 out of 5 by Ricky57 Love this place!
This hotel is "top notch" and I would recommend it to anyone. Staff was great. Location is great. The Oakland Raiders stay here and we got to meet some players in the lobby. We have stayed here several times and it is always perfect.
October 15, 2013
Rated 5 out of 5 by Trish29 Singing Praises for Weston
We had a great stay at the Weston. It was nice to have everything connected and under the same roof. Shopping, eating and fun. The staff was very helpful and friendly. I have already recommended it to my coworkers for their family trip.
April 8, 2013
Rated 4 out of 5 by Barney00 Nice hotel
Nice stay for meetings. My only knocks are:
1. Workout room $5 per workout
2. No microwave in room
3. TV set-up not very good
Otherwise couldn't have been much better.
February 10, 2014
Rated 4 out of 5 by Dino57 This hotel was great
The hotel and staff treated me excellent.. The woman who checked me in Lori was extremely nice and helped me wih all my request.. Being treated like that from the being of your stay makes a world of difference whe checking ino a hotel.
April 1, 2013
Rated 1 out of 5 by maggie59 Hotel nightmare
Our stay was a nightmare. We had driven all day from Albuquerque, NM. and were exhausted. We shut out air conditioning off because off the constant noise and all we hear all night was the air conditioning in other rooms run all night.
April 2, 2013
Rated 3 out of 5 by Randympls Mediocre
Cobwebs and spiders in lobby! Housekeeper woke me on the day of my departure! 8AM is a bit early. I left my room for breakfast and when I returned, she was knocking on my door when I returned! Eager to get my room cleaned, I guess! :(
October 1, 2012
Rated 4 out of 5 by Farrells23 Christmas Tree Lighting
Our rooms were great and we had a wonderful view of the Mayor's Christmas Tree lightening ceremony. We had several rooms and the hotel was able to keep us all together and with connecting rooms. We will be back next year.
December 1, 2013
Rated 4 out of 5 by cidaye Overall a very pleasant hotel
Our room was good. The mini-fridge didn't work, the remote on the TV worked on occassion and the little kiddies were using the exercise room as a daycare and the jacuzzi as a swimming pool. Other than that it was a great experience.
September 6, 2012
Rated 4 out of 5 by Conference102012 Conference stay
Overall I was very pleased with the accommodations. The concierge was a little disappointing. Perhaps, given our overall experience we were expecting too much. I would recommend the Hotel to others without any further reservations
October 10, 2012