Rated 3 out of 5 by BtBoop very mixed feelings
The room was very nice and the staff was friendly and helpful. However, I had several issues in making my reservation and again when checking out. Billing issues have still not been resolved as promised, four days later.
Additionally, there were plumbing issues.
February 7, 2013
Rated 5 out of 5 by HoosierFarmBoy Just Superb
I have stayed in your hotel every autumn for 37 years! The staff is always superb, and the facility is outstanding. The food service also, I might add, is just great. I dined in the restaurant, in my room and at a banquet. The quality was very good in all three.
November 12, 2012
Rated 5 out of 5 by Romantic53 AHHH KC at it's best
The Westin Crown Center is simply amazing...it was perfect from check in to check out!!! The staff is the most "serving " I have ever experienced!!
This is a perfect place for families, or just alittle get away for a couple...shops and great food right there.
November 24, 2013
Rated 4 out of 5 by EK2012 Nice Location
The location and friendliness of the staff were great.. The only issues I had were with the wear and tear of the complex. My room was comfortable and clean but had a pealing popcorn ceiling and some of the bathroom sink fixtures were defenatly showing ther age.
October 8, 2012
Rated 5 out of 5 by Guido Fantastic Service!
When I arrived on a cold night there was no heat in my room. Not only did the staff move me to a heated room immediately, but they upgraded me to a room on the 18th floor with the suites. My stay was fantastic and I would easily recommend this hotel to anyone.
November 6, 2012
Rated 5 out of 5 by peppp49 Exceptional Customer Care
My most recent stay at the Westin was very enjoyable. The demonstrated Customer Care was exceptional. In particular, Erika provided account support and follow through that exceeded my expectations.
Many Thanks. Hope to visit Kansas City, Mo Westin again soon.
June 11, 2012
Rated 4 out of 5 by nosmoky Hotel Bedding
Everythihg was really great, except the bedding. The bottom sheet was not fitted over the mattress pad,so every time you roll over or move, both just wad up under you, this kept me awake a lot! I was trying to sleep on wadded up bedding! Not a restful night!
August 7, 2012
Rated 2 out of 5 by Joyce6084 Disappointed
I paid for the "Westin Indulge" package for my son and bride which supposedly included sparkling wine and strawberries upon arrival. A daily breakfast was to be included. THEY WERE PROVIDED NEITHER. I am extremely disappointed by the service.
March 11, 2014
Rated 3 out of 5 by cmeder Disappointed Regular
My wife and I are from the Kansas City area and stay at this property 10-20 times a year. We stayed here last Friday night (10-26-12) and were very upset when we were awakened by all kinds of noise coming from in front of the Liberty Memorial for a benefit walk and 5K run. The reason I am upset is that we are Gold Status and we know almost everyone at the property from being there so much and ever was the benefit event mentioned upon checkout and they did not offer to place us on the opposite side of the hotel to avoid the noise. They had DJ's and all kinds of people getting on the microphone being loud as heck beginning at around 7 a.m., definitely not a way to wake up on a weekend morning especially when not expecting it. So needless to say since they obviously do not tell you when an event like this is going on I will make sure before ever making a reservation again…. Signed Very Upset!!
P.S. The pool was also closed and believe it or not they failed to tell us that at the national reservation line as well as the front desk…
October 30, 2012
Rated 3 out of 5 by Lans1 Hotel Review
The room was great. It was comfortable and clean. But, the hotel itself I wouldn't recommend. Reason being that it is downtown, I would never recommend anyone to stay downtown. It was very difficult to find my way around the hotel. The parking is horrible.
November 5, 2012
Rated 4 out of 5 by TXTr Hotel is convenient and well maintained
Centrally located, the hotel is in close proximity to the only WW1 grand style monunment. Good restuarants are close by and the rooms are spacious and comfortable.
May 21, 2014
Rated 5 out of 5 by librarian2012 Great Hotel but watch Billing
Great place would highly recommend it!! Except watch your billing statement carefully. They charged my employer's credit card plus my personal credit card for parking. It should've only been on my employer's credit card. Still trying to get this resolved!
September 25, 2012
Rated 2 out of 5 by Sanchez91 Nickel and dime
When I stay at a quality hotel, I don't like being charged for every little thing:
- Internet (really? You charge for Internet?)
- gym (same)
Plus, lodgenet(TV) sucks. Absolutely horrible interface.
Westin used to be my favorite hotel choice.
December 10, 2012
Rated 5 out of 5 by arky1 Perfect all around
Had a great trip. All of the staff was extremely kind and helpful - especially Ryan at the concierge desk.
June 6, 2014
Rated 2 out of 5 by kavp84 Surprising stay
For a hotel that boasts, I was disappointed. I've stayed in cheaper hotels with better service and amenities than the Westin. Needless to say, I won't be booking another room for my next visit to KC. One positive: I immensely enjoyed the down pillows.
January 3, 2013
Rated 3 out of 5 by JGRShop Cleaning staff needs a little work
There were a pair of shorts on the floor when I checked into my room. There was no regular coffee replaced one day. Soap on the sink was taken one day and not replaced. These are just little things that are not expected in a hotel such as the Westin.
July 22, 2013
Rated 2 out of 5 by Dissapointed09 Service
The service in the Brassiere restaurant was horrific not once but twice.
The servers(different individuals) were very rude and the servvice was attrocious.
Mgmt did not allocate resources correctly knowing the number of guests that were registered.
October 10, 2013
Rated 5 out of 5 Great stay but small disappointment
We stay here often and bring our 13 pound terrier with us. The staff never brought the dog pillow or food bowls that they offered us when we checked in, even after we called to remind them. Other than that, everything was the usual high standards.
October 3, 2012
Rated 5 out of 5 by walden1854 Kansas City Westin
First time I have stayed at the Crown Center Westin. This hotel is superb. Great staff, great facilities, comfy rooms and plenty of attractions within closs walking distance to the hotel, particularly Union Station.
April 7, 2014
Rated 4 out of 5 by Dave10000 Heavenly Bed
Your "heavely bed" has much to be desired. It has lost is comfort with the sheets crawling with you while you sleep. At one time the "heavenly bed" beat all other hotels but now, your standard are a two star. Need to get back to the Heavenly Bed.
September 15, 2012
Rated 4 out of 5 by Mhazen A few things to consider
Everything was great except there is no parking so you are pretty much forced to pay $21 valet parking or walk a distance. Also you have to pay for Internet which is crazy to me........it should be free when you are staying at a hotel like this!
October 14, 2013
Rated 4 out of 5 by RPTA13 we enjoyed our stay in this hotel
We really enjoyed that we did not have to go outside to enjoy all the shopping eating and most of the entertainment. We also thought a very cool feature was that the hotel was connected to the train station with a temprature controlled walk way.
July 16, 2013
Rated 5 out of 5 by Tee34 Wonderful stay!
My son and I stayed for Christmas weekend at the Westin Crown Center KC. We had a wonderful time. The staff was excellent, the room was great. We will be returning to the Westin this Spring 2012 for the weekend to enjoy the opening of Legoland!
December 29, 2011
Rated 5 out of 5 by MikeKC Westin Crown Center
We would highly recommend this property. Our stay was wonderful and the staff met all of our needs. It is conveniently located to many points of interest in and around the Kansas City area. We look forward to our next opportunity to stay here.
September 16, 2012
Rated 5 out of 5 by Rene827 Great stay
every part of the stay met above expectation from the food to the kindness of staff at the front desk to the room attendants, all over the hotel.
May 21, 2014
Rated 4 out of 5 by Sherry16 Great hotel; family friendly BUT
Our stay was great, and the hotel was lovely. The only thing that wasn't terrific was the room service/restaurant food. It was VERY expensive, not particularly good, and the service was atrociously slow. Ridiculously slow. Infuriatingly slow.
August 20, 2012
Rated 2 out of 5 by Leonella disappointed
The TV, which becomes important when you are traveling alone, did not include MSNBC. CNN did not work most of the time. There was a charge of $5 to use the gym.
The staff was fine, but there wasn't anything they could do about my concerns.
October 15, 2012
Rated 4 out of 5 by debbie Need larger beds
Beautiful room. Would have like two queens. We were upgraded which was a nice surprise. The only problem was the phone did not work and this did end up being a problem. Our kids loved staying in such a nice hotel and excited to come back.
March 25, 2013
Rated 3 out of 5 by Zach Stayed here multiple times - Roaches in room
The only issue I ever had at this hotel happened last week with 2 huge, live roaches in my bed the last day I was there. The hotel met my expectations overall but this is unacceptable and needs to be taken seriously and fixed immediately.
July 30, 2012
Rated 5 out of 5 by Trish29 Singing Praises for Weston
We had a great stay at the Weston. It was nice to have everything connected and under the same roof. Shopping, eating and fun. The staff was very helpful and friendly. I have already recommended it to my coworkers for their family trip.
April 8, 2013