Rated 4 out of 5 by jlee3910 Comfortable stay and close to attractions
I was here for a short business trip and was pretty satisfied with my stay. More pros and cons. When you walk into the hotel you feel very welcomed and are helped as soon as you step out of your taxi/car/bus.
The only cons was my room. The AC seem to not be working correctly, the shower head water pressure was very weak, and no cold water in the shower.
June 9, 2016
Rated 4 out of 5 by Taylor951 Nice Hotel
Great hotel but the room is a bit worn and my air conditioner was marginal. Besides that the hotel was great! Would definitely return.
June 4, 2016
Rated 3 out of 5 by Traveler41 A Littlle Rough Around the Edges
While you can't beat this hotel for access to area attractions like Union Station, Legoland, the Aquarium and the WWI Memorial, it was a little run down. We also had a problem of no COLD water. While I did not terribly mind a screaming hot shower, it was difficult to bathe children.
June 3, 2016
Rated 2 out of 5 by jwm1970 Little Things Added To Disappointment
Any one of these could have been forgotten, but overall they combined for a disappointing night:
1-The previous guest left the alarm clock set to go off in the middle of the night. I would suggest that hotels have the room staff check alarm clocks for just this.
2-The door to the room didn't latch, we noticed it when we first checked in, and thought we had fixed it when we went to bed, but it drifted open in the middle of the night; we were awakened again by a guest slamming it shut for us.
3-A very loud neighbor woke us up the following morning for a very dramatic 2+ hour phone conversation... not the hotel's fault, but it added to our unhappiness, and showed the thinness of the walls.
It's a lovely location but the little things made it unpleasant.
May 30, 2016
Rated 2 out of 5 by Amanda052016 Not worth it for the price
1. No fan in the bathroom
2. Air Conditioning vent behind the curtain so does not cool room down very well
3. Main restaurant, Benton’s, is closed on Sunday for dinner.
4. Concierge was not at all that helpful when we asked what else was around and open after we arrived Sat evening around 830pm.
5. No room service book in the room or any literature about what the hotel offers and the hours available.
6. The room was standard looking given the price being paid.
7. Went down Monday morning around 0400am to ask if there was somewhere to get a good hot cup of coffee. Staff said you can make it in your room. So I asked if I could get some more sugar, creamer and cups. Sensed attitude as if I was inconveniencing them
8. Gift shop employee never spoke to me the entire time I was in the store.
9. Lobby seating area is very outdated looking.
10. Had much higher hopes for the overall stay for the price.
May 26, 2016
Rated 5 out of 5 by Momason Superior customer service and awesome location
Hotel staff was exceptional, professional and courteous; room service was fast and food was yummy. The hotel lobby is beautiful. The rooms are spacious and the view of the is captivating at night. The staff at the front desk should be commended and rewarded for their hospitality and professionalism. Great location for families and long walks. Near several attractions including Power & Light and local transportation.
May 25, 2016
Rated 2 out of 5 by Brutustx Housekeeping at Westin Kansas City Non Existent
Stayed at the Westin Kansas City for three nights, and was thoroughly unimpressed with this hotel. Housekeeping service was terrible, and we would return to our room to find beds that were barely made, dirty glasses, non replenished toiletries. Irony is that we were offered $5 a night to forego housekeeping, and we declined as we prefer a clean room and linens.
May 23, 2016
Rated 5 out of 5 by Troush64 Excellence
Love the Westin! Will reccommend to friends!
May 11, 2016
Rated 5 out of 5 by BW64 Awesome place to stay
After riding a train in from upstate New York, it was so nice to step into this amazing hotel. It made us both say "WOW" as soon as we walked in. Everything from the room, to the beautiful lobby, to the staff, the restaurants and stores, very comfortable and convenient. All of the staff was very friendly and Risha at the front desk and Ramil out in front were especially outstanding. Look forward to coming back again, loved The Westin and loved KC, and would most definitely, highly recommend to everyone.
May 3, 2016
Rated 5 out of 5 by JM59 Beautiful Hotel
This hotel is beautiful, lovely rooms, great lobby! The conference space was very good. Comfortable beds, close to the Plaza! I would highly recommend a stay.
April 29, 2016
Rated 5 out of 5 by Lorena68 Fantastic Hotel, very friendly staff
Great location, staff at front desk and restaurant very friendly and polite
April 26, 2016
Rated 4 out of 5 by Pratt05 Great location
Nice location and great Staff!
April 13, 2016
Rated 4 out of 5 by Amar3 Great hotel
The hotel is a wonderful hotel. The only issue I had was that the sink was a little plugged. It was my fault that I didn't notified the hotel right away; I was busy with my conference and managed the situation. The hotel is cleaned and the staff is wonderful. I will stay there again.
April 8, 2016
Rated 5 out of 5 by Catrinka Came to Kansas City for Work; Enjoyed the Hotel
I had to come to Kansas City for work, and found the hotel to be very good. Every staff member I interacted with was professional and accommodating. Charles was very welcoming and helpful when I checked in. I especially liked that I could get my favorite morning beverage (soy latte with sugar free caramel) right in the restaurant on the first floor! It was also handy to be connected to the mall and link to union square. I'm coming back again in a week for work, and I know I will be well taken care of ! The shuttle service was also most helpful!
April 1, 2016
Rated 5 out of 5 by Cia12 Great location, great staff, great hotel
We checked in early and Colin made sure even on NAIA weekend that we had adjoining rooms, the floor we requested and rooms that accommodated our families. Unfortunately our Gson became ill part of our stay and the hotel provided a stroller for us. When he felt better we would have had no way to get him out had they not provided this. We really appreciated their concern and help.
March 30, 2016
Rated 5 out of 5 by PerfectPair Wish it Were a Longer Stay
It was too short a stay. I wish I had spent the whole weekend. The room was very comfortable. I had an amazing view of Kansas City from the 15th floor. We were only there over night for an event at Union Station and I was sad to leave. I highly recommend this property.
March 28, 2016
Rated 5 out of 5 by Frank5 This hotel is in the perfect location with great amenities
Gorgeous hotel! So accessible to everything in the Crown Center and very close to Union Station. Great restaurants and year round swimming in an outdoor heated pool. The valet parking is so handy and our car appeared with only a few minutes notice. So close to art museums, Federal Reserve Bank, and other places of interest.
March 22, 2016
Rated 5 out of 5 by Mcatter Three visits, all very comfortable
We have been here on three separate occasions as we have passed through KC on the way to other destinations. Each time is a pleasure. Quiet, comfortable, exceptionally clean. Restaurant was a treat this trip- great food and great service. Such a relief after staying at our previous hotel which was a disaster. We travel with two kids and we all love it here. Keep up the good work- we will probably be back!
March 19, 2016
Rated 5 out of 5 by KCFan84 This hotel has everything
The Westin Kansas City at Crown Center is a great hotel with many amenities. The quality of sleep was amazing with the heavenly bed. The room was very spacious and clean and the staff was courteous and accommodating. The hotel is located within walking distance to a wide range of attractions, food and nightlife. This hotel continues to exceed our expectations every time we stay. I would highly recommend the Westin.
March 16, 2016
Rated 5 out of 5 by BobR37 didn't expect much, pleasantly surprised!
After arriving from the MCI airport, I was not impressed with the surrounding area. Check-in was very pleasant and the rooms remarkably spacious and comfortable. While looking for supper, I skipped the hotel restaurant and tried out a restaurant in the surrounding complex...excellent choice as it turns out..supper was splendid! Hotel restaurant may be as good but I don't know that for sure......stay here....you will enjoy your stay!
March 9, 2016
Rated 5 out of 5 by Dani1108 A Weekend Away
This hotel is super military friendly and treats everyone like they are family. We stayed here on a super busy Friday night in March. We were greeted by the valet and helped with our luggage. Upon check in the clerk was very nice and granted my requested of a high level room that faced the city. The whole stay was amazing and we will definitely be back very soon. Thank you Westin and your staff.
March 7, 2016
Rated 4 out of 5 by BHG12 Great hotel
very helpful staff. nice rooms and lounge services.
March 3, 2016
Rated 5 out of 5 by MTV76 lovely hotel
Very clean & easily accessible hotel. Perfect for business, leisure or family travel. Rooms are clean & spacious & nicely decorated. Hotel is conveniently located in crown center & you can walk to stores, restaurants & attractions. Staff is friendly & the hotel restaurant & bar are wonderful. Will definitely stay agin.
March 2, 2016
Rated 5 out of 5 by Julianat Westin Crown Center treated us like royalty!
As Platinum members, we often enjoy, but do not expect, a free room upgrade. We booked two rooms for our family-and were upgraded to the Presidential Suite! Over 2,500 sq feet of luxury to enjoy!
We were treated like VIPs before we even arrived! The Westin sure knows how to treat customers!! They were great at acknowledging our status, too!
The staff was amazing and friendly, if not a little apologetic for a music convention/festival going on in the hotel. We loved the musicians playing, and our room was super quiet, so that was not a problem at all!
The staff brought up a humidifier for our baby, who had developed a cold. They gave us breakfast vouchers, but since
we were up throughout the night with the little one, we missed breakfast. That's ok, because the desk lady granted us lunch instead! So happy! If we would have known this was going to be such a fabulous experience, we never would have booked a different hotel for the next night! (We like to sample). Kicking ourselves for not having had more nights at the Westin! It's convenient, clean, the restaurant was great, the staff accommodating and amazing--we can't wait to go back!
We travel frequently, and this is one of the best stays we have had.
February 23, 2016
Rated 5 out of 5 by Norton48 This hotel has the most in comfort!
The beds, linens, and pillows are like sleeping on snuggly clouds! The service is extraordinary, and ALL of the staff are extremely kind, helpful, accommodating, cheerful, and informed. The location is excellent in that it is part of a shopping mall, and you need not leave the premises for any reason: PURCHASES, PHONE OR COMPUTER NEEDS, DINNER, SNACKS, candy, beer, ETC. The gym facilities are great,t and every piece of equipment actually is in good working order! The lobby is pleasant, well-lit, and clean, the business center is easy to use, and rooms and hallways are clean and well- maintained, the views are great, the rooms can be made very dark for "sleeping in," I felt very secure with my door bolted, and I really like the fact that there are in-room safes for my valuables! The breakfasts, crab cakes and Caesar salad in the hotel restaurant are excellent, and the red wine was good quality and not so expensive. I have sent friends there, and they loved this hotel as much as I do!
February 23, 2016
Rated 5 out of 5 by Tammie34 The best place to stay in Kansas City!
The Westin really lives up to it's reputation with the heavenly bed, remarkable hotel, excellent staff, and one stop does it all the food is by far the best. Everyone must stay Westin!
February 22, 2016
Rated 5 out of 5 by Briana712 Great staff and beautiful hotel
Great staff and beautiful hotel.
February 22, 2016
Rated 5 out of 5 by Rpetzo Awesome upgrade and experience at thw Westin Crown Center
Our recent trip to Kansas City was topped of with an incredible stay at the Westin. My SPG ambassador, Leesa, worked with the hotel to get us an amazing upgrade. Everyone at the hotel know our name when we mentioned our room number. The hotel was awesome and the experience was like none other I have ever has at a hotel. I typically spend 120 nights a year in hotels for work and this was the best stay I've ever had.
Thank you Westin Crown Center and Staff
February 17, 2016
Rated 5 out of 5 by JoJo20 Beautiful view of downtown KC
We stayed in a corner room on the 10th floor. It had floor to ceiling windows overlooking an incredible view of Union Station and Downtown KC. The weather was so cold but it didn't matter because there are walkways from our hotel to Union Station. We saw the Da Vinci exhibit which was fabulous.
February 15, 2016
Rated 5 out of 5 by dlove123 Would definitely recommend this hotel
The staff was wonderful and friendly. Our room was exactly what we requested and was very clean. We will definitely stay here again and recommend it to anyone traveling to the Kansas City area.
February 5, 2016