Rated 4 out of 5 by tgardner516 Extra fees, in a 4 star?????
The only thing that was disapointing was the extra charges for use of the fitness center and internet in your room. Far less expensive hotels offer both of these as part of your stay at no extra charge.
October 26, 2012
Rated 5 out of 5 by Lyndon Staff were very attentive
Only concern was late night talking in hallway
Was loud and woke up our 3 year old a few times
Other than that we had a lovely time and we will be back - will bring a sound machine for sleeping
December 23, 2012
Rated 5 out of 5 by MizzouFM Ultimate comfort
This hotel is the ultimate in comfort and service. The beds are awesome, room views are great, and the staff is very attentive. Customer service overall is excellent. I will use this hotel every time.
February 11, 2013
Rated 2 out of 5 by TheFamilyGuy Avoid staff interaction
This is not the level of service I know from Starwood hotels.
If you choose to stay, I suggest that all aspects of your stay is carved in stone before arrival so you will not be dissapointed by staff.
December 26, 2012
Rated 4 out of 5 by auggie13 Did not get room paid for.....
Paid for and was guaranteed a corner room - when checking in - at first told that "room was not ready" and then in a matter of minutes was told that "type of room we paid for was not available at all"
April 22, 2013
Rated 5 out of 5 by Billy35 Bath tub
Only complaint was the tub was not clean you could feel ring around edge inside tub. Would recommend this hotel to anyone that wants to have a good time and nice stay in Kansas City Mo.
March 2, 2014
Rated 4 out of 5 by CAW76 Features
First room 1347 had peanuts under the credenza, black mold in the toilet and was 65 degrees. They moved me to room 1349 which was clean and warmer. Thank you to the staff for being so accomodating.
September 26, 2013
Rated 5 out of 5 by jodie just don't leave anything
I left my bracelet on tv table, yes my fault
The bracelet was 68 years old and was my mothers.
I called security and all they said they knew nothing about a braclet found.
Somebody surely found it.
February 18, 2013
Rated 2 out of 5 by RB13 Mixed Review
Grand lobby and comfortable bed and linens. Need to pay attention to details, ex., fridge not working, dresser drawer handle came off in my hand, bedside phone not functional, HVAC filters dirty.
July 31, 2013
Rated 4 out of 5 by DrJill Here for a conference
I was at this hotel for a conference, so I didn't choose this hotel on my own. Once I remembered the Heavenly Beds, I was pleased. The food at all events was really good and the staff was great.
October 23, 2012
Rated 2 out of 5 by JT101 This hotel needs help
When we checked in, we opened the drapes over the window wall and discovered used panty-hose wrappers. There was a used Q-tip on the floor of the closet, moldy food in the refrig and crumbs along the floor. It took THREE attempts to finally get the housekeeping surpervisor (who was great) and the maid to the room. The entry key system failed completely, requiring the lock itself to be recoded by the head of security. The bed comforter had black heel marks. Food in The BRasserie was excellent and reasonably priced. Our last day we were placed at a table so unbalanced, that it wobbled and threw the coffee all over the table and guests. The Crown Center is a great convenience. I cannot say enough about the concierege and the professionalism of the front desk. I think it is ridiculous for the fitness center to charge $5 to use the machines daily.Room service breakfast was horrible, and the kitchen did not follow the written instructions. Eggs were cold, potatoes greasy and items such as butter were left off altogether. It was a sad stay at a Westin. Starwood usually does much netter than this.
February 20, 2013
Rated 5 out of 5 by Oak200 The staff care.
I am never more pleased with a hotel than with the staff. The staff are the key to an experience. The Westin, Kansas City at Crown City has a staff that care. Terrific!
March 30, 2014
Rated 4 out of 5 by Mb16 Great Views
The hotel has great views of KC and there are many dining options within walking distance to the hotel. The front desk staff was a little rude but everything else about the hotel was great.
May 7, 2012
Rated 5 out of 5 by FrankFrank You will enjoy your staff
Great hotel and the staff is outstanding. The green program should be an industry standard. Thanks for a great week.
May 12, 2014
Rated 5 out of 5 by Debbie69 Guest Features
It would have been nice for the pool area to have been open later Saturday night. We wanted to enjoy after a wedding we attended but it was closed. Also, free parking would have been nice.
October 3, 2012
Rated 3 out of 5 by Fireguard Poor Stay
The hotel is tired and the staff is too. Room not made up until 5pm. Valet parking a nightmare (40 minutes to retrieve a car!). Indifferent food served in a restaurant without atmosphere
November 18, 2013
Rated 5 out of 5 by sprinkles wonderful, helpful, attentive staff
the rooms are clean and comfortable. all the staff from the front desk to the door men (exceptional!) to the cleaning lady were all plesant and helpful! made my stay extremely comfortable
March 15, 2013
Rated 5 out of 5 by Chadm Fantastic Hotel!
Great staff, great location. If you want to take the train to Kansas City than this is the hotel to stay in. Very close to Union Station and plenty of things to do close to the hotel.
December 23, 2013
Rated 5 out of 5 by Jyothi Overall excellence and excellence in the details
This hotel provides excellent features, service, and beauty so that it supplies comfort and rejuvenation so necessary in the midst of an intense 4-day conference.
March 24, 2014
Rated 5 out of 5 by Gwen2012 Overnight stay & SeaLife Aquarium visit
This hotel has tons to offer-food, shopping, movies, etc. My only complaint is that I was not aware entry into Lego Land, and the Sea LIfe Aquarium required existing from the hotel.
December 18, 2013
Rated 3 out of 5 by dirtytowel12 Dirty towels from previous guest
We stayed at this hotel for a basketball tournament and I would not recommend this hotel. I was very disappointed on the cleanliness of my room. There were dirty towels hanging behind the door that evidentually been there for a while. The towels was matted since the door had been open for a long time. So, I did not use the bath robe since the dirty towels were on top of it. Because of this, I was very uncomfortable with the cleaning of the housekeeping staff. When I sat at the desk and opened the drawer, there were napkins and plasticware. I have never stayed at a hotel where napkins and plasticware were in the desk and I would think that this is not an amenity of a Westin hotel. The parking in the garage was terrible since there were so many groups in house which made it very difficult to even find a spot. The line to get out of the parking garage took way too long. I actually felt sorry for the attendant. He was validating the guest name and room number for each car which took forever and then he required a signature. This process took us over 30 minutes and there were only 5 cars. Very frustrating.
February 22, 2012
Rated 4 out of 5 by 40Wonderfulyears Great Getaway
Elegant hotel conveniently located near fine dining, with comfortable clean rooms, great views, and very friendly and helpful staff. Next stay I'll bring my swimsuit to use the pool.
May 20, 2013
Rated 5 out of 5 by Mike excellent
it was awesome my wife and I celebrated her 30th birthday there. I thought it was very cool that we could go swimming indoors and outdoors while it was snowing..... the Westin rocks
March 25, 2013
Rated 5 out of 5 by Grma great location and beautiful
Great time lighting the Mayors tree. We have done this for many years. Very disappointed to find the pool closed for repairs. No one told us and grandchildren very disappointed.....
November 27, 2012
Rated 5 out of 5 by SETG0314 beautiful facility and AWESOME location
conveniently located---love "the Link". sound of flowing water and clean refreshing smell when you walk in...all make for a full-sensory great experience
March 31, 2014
Rated 5 out of 5 by patti722 comfrot
The room was very comfortable from the bed to the room temperature at check in. Very quiet. The view was beautiful. The bathroom very useable and clean. Mirrors and shower great.
September 30, 2013
Rated 5 out of 5 by Airborne21 This hotel has great attractions
The room was spaceous, clean. Every staff member made it a personal objective to ensure that my and our group needs were addressed and handle in a perfessional way.
March 3, 2014
Rated 5 out of 5 by Shawn813 Had perfect stay
Great location, excellent service, convenient parking, great fitness center, nice pool and wonderful suite (Garden suite). Family had a perfect night.
March 31, 2014
Rated 4 out of 5 by Barney00 Nice hotel
Nice stay for meetings. My only knocks are:
1. Workout room $5 per workout
2. No microwave in room
3. TV set-up not very good
Otherwise couldn't have been much better.
February 10, 2014
Rated 4 out of 5 by nettie53 Corner Room upgrades
Not too pleased with the upgrade to a corner room. Doors wouldn't even open on to the little balcony area. I was under the impression the doors could be opened but they didn't.
August 12, 2013