Rated 5 out of 5 by El35 We were pleasantly surprised.
I and my wife were exceptionally pleased with the freshness, beauty, and services of the hotel. It was a pleasure to be at the facility.
June 10, 2014
Rated 5 out of 5 by Ring78 Excellent Staff and Support
Shuttle Driver - Harry is very personable and goes out of his way to ensure all guests receive the transportation they need when they need it.
June 9, 2014
Rated 1 out of 5 by blue Better off at an economy hotel
When I arrived in my room I was greated with items left behind from previous guest which I found at different times. Everytime I called the front desk about the issues it seemed like I was a burden to them. They finally offered a free breakfast, which I passed on. Go somewhere else for a fraction of the price and get a free breakfast, free interenet and free work out room privleges.
April 29, 2012
Rated 1 out of 5 by Earplugsneeded Noise, Noise, NOise
I was looking forward to "unwinding", "relaxing" and "resting" with the Westin Heavenly Bed. Well, this hotel had the bed but the lack of soundproofing in the room was so bad, you simply couldn't enjoy the bed. Between the window noise and hall noise, there was never a possibility of the promised good night sleep.
March 19, 2012
Rated 3 out of 5 by 3DOGS Great Meeting Facilities
This hotel did a great job of making sure that our needs were met during this meeting. The meeting rooms were a good size the food served was of good quality and the staff were all very friendly.
They have one server who has been there for decades and was as hard of a worker as the younger staff. Kudos to the Westin for their diversity.
June 5, 2014
Rated 5 out of 5 by Greeneyes52 What great people!!
Went to Rockfest, at Liberty Memorial on Saturday. It proceeded to rain and the place turned into straight mud. When the crowds left and we were all heading back to the hotel the staff was waiting for us with a water hose and bags for our shoes. I was very impressed. What a great place!! Everyone was super nice. They went way at of their way to help everyone. Great pool!! You feel like you are in heaven when you sleep on their beds.
June 2, 2014
Rated 1 out of 5 by wbff12 Terrible stay
For a hotel as expensive as the Westin our stay was a huge disappointment. We had loud guests keep us from getting any sleep on BOTH of the nights we stayed there. We will never again stay at this hotel...my email complaint went unanswered by the hotel....
May 17, 2012
Rated 5 out of 5 by Louise55 Great Place to Visit
I stayed at this hotel for a business conference. The Staff was very responsive and courteous - willing to do whatever to satisfy your needs. The location is very convenient to shopping and local attractions.
June 6, 2014
Rated 1 out of 5 by TRV1 Not the Westin quaility their known for
The lobby was nice and typical for a Westin property. We were given a corner room with a nice layout and a great view of the downtown area. The room it self was extremely unacceptable. The walls were 1980's paneling painted baby blue, major stains on the carpet, furniture was very old and very used, hair on the bathroom ceiling, black tape holding the glass on the exterior sliding glass door, rotted holes around the base boards, bathrobe was stained and everything had the look of a cheap motel. Not even close to the Westin standards,
I love the Westin and am dissapointaed with their name on this property.
January 23, 2012
Rated 4 out of 5 by Myra64 Overall great place to stay!
Overall a great place to stay. Was disappointed that at check in the message of a preference in the location that I gave on booking didn't get put in the computer so hotel wasn't aware of it. Also on the internet for our garden suite was advertised bath robes with the room. Had to ask for them and then it took two requests before they were delivered to our room and felt they should have been in the room at check in. The robes were also well worn and rough fabric. However, in saying the above would recommend this hotel to others.
May 27, 2014
Rated 5 out of 5 by arky1 Perfect all around
Had a great trip. All of the staff was extremely kind and helpful - especially Ryan at the concierge desk.
June 6, 2014
Rated 5 out of 5 by 1Peanuts Executive Secretary
Everything was fantastic!
June 5, 2014
Rated 3 out of 5 by militarymom Memorial Day Weekend
Since our family was involved with both Celebration at the Station AND Memorial Day at the Liberty Memorial, I thought that the Weston would be the greatest added experience. For the time spent in our room, ( not the hotel's fault ) but I had checked to see if we could get some sort of a discount and I was told no. Being from a Military Family, I guess I expected a little bit more from the Weston. But I have had good experiences with them, just not staying there as a guest.
May 27, 2014
Rated 1 out of 5 by unhappytraveler227 unfortunate experience
although the hotel is beautiful and in a location close to some shopping and activities in KC, The service was left much to be desired. The person who waited on us at the front desk did not greet us, when there was an issue with the reservation (this was a trip thru my employer)there was no apology and no offer to fix it. It was embarrassing and frustrating. Parking also is limited if you do not valet, which the valet didn't explain or we would have done valet. when I spoke with a manager on the way out the next day, his solution was to offer to pay for our (not included)breakfast (honestly at $200+ a night shouldn't you at least get a danish?) I will not recommend them, it seems the Staff has Checked out!
October 26, 2012
Rated 2 out of 5 by Sara18 This hotel is not good for business travelers.
We had quit staying at this hotel after several stays when we realized the Westin Crown Center loves to book high school groups -- too much partying in the halls into the wee hours. We had no choice on this trip because we were part of a wedding. All these years later -- two groups of high school students. The band students behaved responsibly; the girls' dance teams did not. And management spread too thin to deal with the noise complaints. To add insult to injury, our room was never cleaned, even after repeated calls.
February 17, 2014
Rated 5 out of 5 by Mia2014 Wonderful Staff
From the moment they opened the cab door to let us out, the staff was wonderful. The front desk agent that checked us in was warm, friendly, knowledgeable and just plain fabulous. She helped us out on various ocasions to find different places to go and how to get there. The older gentleman that took our bags up to the room was so sweet and he gave us a mini-tutorial about the city as we looked out the window. Sweet as he could be! Restaurant staff, Front Desk, Bell, Concierge...all were fabulous. The location is also great as it close to so many things. Our room was clean and the bed was oh so comfortable. I would totally recommend a stay at this property!!!
April 21, 2014
Rated 1 out of 5 by Val1955 Westin Crown Center - Showing It's Age
My wife and I were looking forward to a great stay at what should have been a premier hotel, what we experienced was no better than an off the track motel.
Our room, which was supposed to be an upgrade, was less than stellar; the rug turned our socks black after walking across the room. The nooks and crannies of the room were collection points for dirt and crud.
The room had a balcony, but the sliding door had been secured to open no more than two inches and the window ajacent to the door was sealed with black tape.
Air-conditioning was inadequate.
August 20, 2012
Rated 4 out of 5 by Blueski48 this hotel has great staff & facilities for their guest.
Our over all experience at your location in Kansas City was overwhelming for the 2 of us,as this was the 1st time that we had stayed at a Westin hotel anywhere.The stay were great.The faclities that you offer
were great also.
The only negative thing that we have to say is that the hotel was hard to find & that on monday morning the restaurant was understaffed & that we could not get a breakfast there without waiting for 45 minutes or more ,so we just went around the corner & had a coffee & bagel at the place over there. Thanks for everything.
October 25, 2013
Rated 5 out of 5 by Spookie Great hotel
My husband enjoy staying at your hotel because of the nearby shops that are accessible. We will continue to stay as long as the atmosphere and service remains professiobal. Great hotel and we have friends that stay at your facility.
May 28, 2014
Rated 3 out of 5 by USEMF14 USEMF Meeting
Hotel was a bit dated in decor and features, especailly the room. Internet access was spotty at best and very frustrating to get to work. Front desk staff was very good. Parking fee was very high for a city like Kansas City.
May 27, 2014
Rated 4 out of 5 by Wooggles Love the gym
I did not get my wake-up call. That is an absolutely essential function of a hotel. On the other hand, the woman who opens the fitness center every morning is amazing. She is pleasant, helpful, and always busy keeping the place clean and tidy, I have stayed at the Westin a dozen or fifteen times in the last several years. The is there every morning, cheerful, pleasant, and willing to help.
May 22, 2014
Rated 5 out of 5 by lauriev0856 Everything Was Great
The entire experience was great. The kids loved the pool!
May 27, 2014
Rated 1 out of 5 by rick1678 This hotel needs help.
As an SPG Gold member I expect premium service. Boy was I disappointed. All previos stays at Sheraton have been above expectations. Westin is supposed to be the premium property but when we checked in 1. Lotion bottle laying on floor by window. 2. Beautifu view spoiled by filthy interior windows. 3. No exhausr fan in bathroom, mirror steams up quickly. 4. Did not remove empty pizza box when room cleaned second day. 5. TV had bad connection on upper channels, picture kept freezing. 6. Internet connection very hard to establish, weak signal per my laptop. 7. Alex the manager a bit of a smart aleck, said he would waive internet charge since it wasn't working. Real nice! never have paid for room access at any SPG property before. Very disappointed in what is supposed to be a Premium property.
August 8, 2012
Rated 5 out of 5 by keona A great place in KC
Hotel and staff were some of the best I have ever experienced. I will always stay at the westin when in KC . Thanks Westin your TOPS!!!!!
March 21, 2014
Rated 3 out of 5 by Fllvisitor52 This hotel needs to pay attention to details and focus on the customer.
- several people in our party were locked out of their suite and rooms, an hour before the wedding. It took 3 visits to the front desk to resolve this.
- had to call to have room made up, at 4:00 in the afternoon. Also, at least 3 others in our party had to do the same thing.
- need more people to work at the front desk, slow check in process.
May 19, 2014
Rated 5 out of 5 by GrSchaef GrSchaef
We had another great stay at the Westin Crown Center! This is the most relaxing hotel and area we have ever found. Location is great, rooms superb, and the service outstanding. I was a little irritated when we checked in and found that instead of a park king corner that I had paid for we were in the standard King. I did talk to guest services and they gave us the cheaper rate for the standard and all was well. Thanks again Westin!
August 2, 2012
Rated 1 out of 5 by kansas38 This hotel need improvement!
I have stayed at this hotel for over 20 years and it is need of a face lift! Our room had dead bugs on the floor, the pull down bed had dust everywhere, we had to ask for clean bedding upon arrival. Growing up I used to think visiting the Westin was a treat. I planned a weekend getaway with my Daughter and her friend and I was sad our stay went the way it did. It ended with my car being hit while parked with the Valet.
December 5, 2012
Rated 4 out of 5 by TXTr Hotel is convenient and well maintained
Centrally located, the hotel is in close proximity to the only WW1 grand style monunment. Good restuarants are close by and the rooms are spacious and comfortable.
May 21, 2014
Rated 5 out of 5 by Rene827 Great stay
every part of the stay met above expectation from the food to the kindness of staff at the front desk to the room attendants, all over the hotel.
May 21, 2014
Rated 3 out of 5 by Fed81 Bar staff needs to be replaced
The staff at the hotel bar needs to be replaced. No customer service skills at all, no smiling faces or interaction with guests. On one occasion I was sitting at the bar, the bar stools were all occupied and several of us had empty drinks. Both bartenders were preoccupied, one was on his phone and the other was doing a crossword puzzle. This is the type of world class service I should receive? I took a picture of it just to see if they'd notice, they of course did not. Very nice outdoor pool.
May 9, 2014