Rated 1 out of 5 by RightPaw Unprepared for booking with large group
Appallingly prepared for the group that books 2 years in advance!
Breakfast for 1,000 people was attended to by one person on staff. Such treatment of employees is unforgivable. It also created stress for us as participants - being unable to eat and get to next event. I must say the singular employee was gracious and apologetic as she raced to try to have food available on the serving tables. I hope she was generously compensated for doing the work of 10? 20? employees alone.
Hotel made no thoughtful plans for children and adults with physical disabilities - despite knowing this was the nature of the conference. Space, at that first breakfast was set up as if people did not need wheelchair space between tables. Access, therefore, was difficult. Honestly, impossible.
At the pool on our last night (the only time I went to the pool, so I don't know if this was chronic) there were NO pools towels. An ambulatory friend went to the men's locker room and came back with 2 hand towels. For 3 people we received 2 hand towels. Our friend was told they were almost down to washcloths. How could this happen in a large hotel that expected 1300 people from our group alone? Sorry, we don't do towels on Saturday . . .?
Care has to be taken with wheelchairs (especially motorized ones) and other equipment. Therefore being placed in a wheelchair dripping-wet on the only seat for that wheelchair - created serious difficulties.
Apparently no forethought to the needs of these guests was considered. This was a grave financial error. We do give feedback to the people in charge of booking for our conference. I will recommend NEVER to stay at a Westin again.
I have not complained about a hotel stay in 37 years!
Perhaps a small group or family may be attended to, but I can not speak to that.
June 22, 2015
Rated 3 out of 5 by NotThrilled Great Facility, Underprepared Staff
My family just returned from a conference at the Kansas City Westin. The facility was beautiful. The rooms were well-kept and very comfortable. We loved having a sliding glass door that opened to let in fresh air and a great view of the city! However, this hotel was clearly not prepared for having a large-scale family conference. The first morning only one person was assigned to replenish the continental breakfast for 1,300 people. They ran out of milk, juice, cream for coffee. Only one toaster for 1300 people—and bagels were really the only food offered. They also ran out of towels at the pool on Saturday night. Completely out. They were handing out washcloths. The check-in staff seemed overwhelmed and confused. It took an inordinate amount of time to check us in. While some staff were friendly, some were not, and no one went out of their way to accommodate our large group.
June 22, 2015
Rated 3 out of 5 by MMR5461 Westin Crown should be much better
I did not get room cleaned 2 days in a row, even though I requested. The hotel was hot. The only restaurant on the premises served poor quality food (frozen fries, for example).
June 8, 2015
Rated 5 out of 5 by Ryan01KU Business and Pleasure Trip
Great location and above average accommodations.
June 7, 2015
Rated 3 out of 5 by SeminarGuy Failed to meet expectations
The staff was fantastic.
The bed was comfortable.
The venue was complex and difficult to navigate. Serious lack of direction such as signs to point you in the right direction.
The carpet in the halls of the 7th floor is in glaring need of replacement.
The WiFi situation is poor if you choose the lowest tiered free option. The room is lacking in modern electronic conveniences. The Television is slow, and difficult to use.
The in room mini fridge is great to have.
Overall a clean comfortable stay.
June 3, 2015
Rated 5 out of 5 by jen4sure wonderful place to stay
Westin is a wonderful place to stay. The rooms are nice, the beds are amazing, and the shower is awesome. Being connected to Crown Center was a plus. I will come back ..
May 26, 2015
Rated 5 out of 5 by Smoll123 Risha at the front desk is a star!
Thank you Risha for making me feel so welcome and being such a pro at your job. It was really nice interacting with you at both the beginning and end of my stay. You represented the Westin brand beautifully through both your professionalism as well as your genuine care. So refreshing!
May 21, 2015
Rated 5 out of 5 by LizB336 Amazing Experience
We had a wonderful experience! Colton at the Front Desk is the main reason for that. He really went above and beyond. He upgraded our room and sent up a comp bottle of champagne for my boyfriend's birthday. The room and view were amazing. The room was very clean and the bed was great! We really enjoyed your pool and hot tub. Cameron was another employee that was very nice and professional. He brought up the champagne Colton sent up, which I thought we already received it because there was a bottle of champagne and chocolate covered strawberries in the room when we arrived. I explained we already had one and he let us keep the bottle he brought. He came back a little later with our room service. He always introduced himself and was very polite. We are locals and wanted to have a stay-cation. We had a wonderful relaxing time in your hotel. We will definitely be back.
May 11, 2015
Rated 4 out of 5 by Gametime The staff was Great
The young man that help checked me in at the front desk was EXCELLENT
May 4, 2015
Rated 4 out of 5 by Mistepper The Billing Department Lacks...
I was inadvertently billed for a double nights stay on the last night of my three-night stay.
I payed cash for my stay the evening before I actually checked out. However, for some reason the hotel computer "system" still charged me for a night that was already paid!
Once I discovered the additional charge, I immediately called the hotel and spoke with someone in the billing department. I was told that I should see a refund on my credit card within 24-48hrs. Well, it's (9) days later and I have yet to receive any type of credit and now the billing department won't return my calls after leaving several messages during their business hours!
March 31, 2015
Rated 5 out of 5 by Lisa06 I love this hotel
From the moment you arrive at this hotel, you know that you are someplace special. The facility is beautiful and the staff is amazing!
February 23, 2015
Rated 4 out of 5 by Brad1000000 Nice older Westin
This is a fairly well maintained older hotel in the midst of Crown Center within walking distance of a variety of restaurants and employers. There's also a shuttle to downtown. I was in town during a snowstorm and someone was swimming in the heated outdoor pool, but that's not for me. Crown Center isn't that much of an attraction but it's nice to have the mall and businesses connected to the hotel when the weather is bad.
Platinum received an upgrade to a "preferred" room with nice view on high floor and access to club lounge. Lounge is small/limited seating for such a large hotel and food wasn't great. There is a computer and printer for your use in the lounge.
February 22, 2015
Rated 4 out of 5 by Leatherneck1991 No sleep
Nice hotel and my family lines staying here. Last night was a bad expierence, they were having a folk music convention. Woke up around midnight to sounding like there was a concert next door. It was underneath us on 7th floor. Security said nothing they could do that they were allowed to play until 3 am, so got to go to sleep at 3 am. Not sure how many hippies I was going to encounter, I was ready to go down and starting kicking in doors and taking matters into my own hands, but being smarter than that, I knew it would cause more trouble. I sure wish they told me they were putting me straight over a loud concert when I checked in.
February 22, 2015
Rated 1 out of 5 by disappointed12345678 Wasted Money!
Booked through Hotels.com..and we paid $300 for one night. When we checked in I was so excited to get to the room as it was our kids night away. Once we walked in I had a feeling. The corners of the room had so much dirt and dust and I found hair on the comforter right away. (No I was not looking for this) . No big deal remove the comforter. Then as we are hanging out in our room, another guest WALKS IN. Someone double booked our room! Thank GOD we were decent. Doesn't end there. Morning comes and I want to shower. Can't do that, the tub is backing up in addition to that there was ZERO hot water to wash my face in the sink. When I brought this up upon check out they just said sorry and sent us on our way. Ummm, really? You double booked our room in addition to me not being able to shower in the morning! Will not be staying here again, only thing they have going for them is location and that is it.
February 17, 2015
Rated 4 out of 5 by TJW87 Nice hotel
We really enjoy the Westin at Crown Center. Have stayed here numerous times of the years. Nice bar and lobby area to relax. Rooms are nicely appointed and spacious. Love the rain shower! Also love the easy access to Crown Center as well as Union Station. Good central location to stay if you want to go downtown as well as the Plaza. Nice all weather pool as well.
February 15, 2015
Rated 5 out of 5 by Math2015 Always enjoy coming here!
I come out to KC every year for a week with a group of math teachers. I am never failed to be impressed with the service and the rooms. Every need is met. I am looking forward to coming here for my 8th year. Thanks!
January 31, 2015
Rated 3 out of 5 by Kennysmom Rooms are very dated
We had a suite with a parlor room and the room decor was very dated and the carpets were stained. Not what I expected for the suite. Also, some of the lobby decor is similar to what I remember from when I stayed there in the 1980s. In addition, we had trouble getting hot water for a shower and then cold water when we needed it.
January 19, 2015
Rated 3 out of 5 by Bosgad Hotel needs improvement in several areas
Rooms need more attention, neatness,cleanliness. I participated in the Green program which I think is good idea. However a few of my requests for replacement items were ignored or were incomplete. Food should be improved. Fitness room is great.
January 12, 2015
Rated 5 out of 5 by BigRedJim Great Holiday Experience!!!
A beautiful hotel with both the Crown Center mall and Link passageways directly connected to it. The hotel, shops, attractions, and surrounding area are all well decorated in the holiday spirit. A must do for holiday season lovers!
January 1, 2015
Rated 2 out of 5 by Rosa21 Some management proved to be unprofessional
I was disappointed in the manner in which the night manager handled some situations the night of our stay. The staff that night was very unprofessional and as a result I did not feel welcome staying in this hotel.
December 9, 2014
Rated 5 out of 5 by Spider4455 Wonderful hotel
Very nice accomodations I would recommend this hotel to friends and family. Loved the location too.
December 8, 2014
Rated 5 out of 5 by KCWolf Excellent Stay
The television didn't work and someone came up promptly to fix it. We received complimentary water. The surroundings were very nice. Close to everything that we wanted to see in KC!
December 5, 2014
Rated 2 out of 5 by Gbird3 May have been nice, but.....
It's an over worked hotel, tired, beat facility (room levels) and not a real "Westin" quality facility. Carpets are stained, showers have mold, it's honestly in need of a redo.
I am a "platinum" member and dont get treated any differently than a regular guest...
The hotel depends on making money from conventions and larger events and has no interest in normal folks for one times stays or "platinum" guests that stay on a regular basis. There is no real restarant in this facility, the original fine dining location on the top floor has been closed and what is left is a sad quiet hotel eating establishment. The staff works really hard to make your experience "ok" but honestly this place needs to be redone. Seriously it's the TOP SPG location in KC and it is BELOW PAR.
November 30, 2014
Rated 5 out of 5 by Mplsmike Very spacious
Stayed during a crazy holiday weekend. Check in was fast and very thorough. All staff encountered were very friendly and helpful. Room was spacious and clean with a wonderful view. Hotel does need some minor updates, but that is to be expected with an older hotel. Everything functioned well in my room and this property definitely lived up to my expectations for a Westin. Will definately be my go to property when I return to Kansas City.
November 30, 2014
Rated 2 out of 5 by AHarvey21 Disappointed branding
Hotel ok, room ok, linens BAD
November 20, 2014
Rated 2 out of 5 by Jackie90 Tired...
This hotel COULD be awesome, but unfortunately it is tired and dirty! Don't be fooled by the lobby. The rooms are SO SO SO dirtily. And the concierge lounge is weird...like a room turned into a lounge! SO small! I haven't slept here yet as we just arrived but even my kids are a little disturbed by the filth. I've read other reviews saying the same thing...wish I would have read them before staying here....
November 19, 2014
Rated 2 out of 5 by walker123 Not Worth the money
For the amount of money paid per night the customer service and food options and quality should be better. Very disappointed.
November 18, 2014
Rated 2 out of 5 by NovGuest2014 Did not meet expectations
Check in on Friday evening took about 30 minutes. Room was in need of a thorough cleaning, as there were stains on the carpeting, drapes, walls and ceiling. No maid service at all on Saturday despite specifically asking for it at check in instead of the extra SPG points. Went down to front desk Saturday night to complain but no one was on duty at the time. Most Westin hotels are amazing properties - this is not one of them.
November 17, 2014
Rated 5 out of 5 by Benjamin59 November 2014 Stay
Staff was very professional and helpful. Attended a conference including a banquet. Meeting room setup and food service was excellent.
November 17, 2014
Rated 5 out of 5 by LuLu2155 The Westin is a very nice hotel.
I like the Westin for the Conference I attend.
November 15, 2014