Rated 4 out of 5 by madmax1 dr. max edgerly
as always our stay at Westen was without hassle or problems. the down side we were there on mother's day. we usually have breakfast at the brasserie, but they were having a mothers day brunch. we checked out and went to amerisar casino and had breakfast at the Falcon resturant.
May 14, 2014
Rated 5 out of 5 by EMartin Hotel staff are absolutely wonderful!
I visited Westin while in town on business. Alex at the front desk checked me and my travel companion into our rooms. Jokingly I mentioned a complimentary bottle of champagne after a day of travel, not ever expecting that would actually happen...and not 15 mins after I got into my room was a knock on the door with a bottle of champagne and strawberries! What a wonderful and unexpected surprise for us! Every staff member we passed was so kind and helpful during our visit. I can honestly say I have NEVER had such amazing service at a hotel from time of arrival to the moment we departed. Paul our bellman, who said he had worked at the Westin for 41 years, was such a great treat to end our stay! Hands down the best!
April 10, 2014
Rated 3 out of 5 by BusTrav2012 Not what you'd expect from Westin
The hotel from the outside appeared fine. The lobby is undergoing major renovations which leads to large portions of it being closed off and loud noises if you chose to dine in the Brasserie Restaurant. The food at the Brasserie is only okay. The hash browns at breakfast were undercooked, while the omelet was burned. The room itself was fine. I had booked a king bed but the room was two doubles. That happens, so I was okay with it. The room wasn't clean though. There was trash on the floor between the beds, near the television, and even in the bathroom. It was a disappointing stay compared to what you expect from a Westin property.
December 20, 2012
Rated 2 out of 5 by dgutting Westin Crown Center--the Club Lounge needs help
I stay at the Westin Crown Center frequently--I've had probably 30 stays already this year.
It's generally a good hotel, but of late it has fallen down hugely in one area. The Club Lounge--at least during breakfast--is just terrible.
For a long time, the lounge had been staffed by a delightful young lady named Erica. She was both friendly and extremely competent. The lounge is no luxury destination, it's just a nice practical place to be able to go. And Erica made it extra pleasant.
The new person--who never cracks a smiler or bothers to get to know anyone--is a huge letdown. Not only is she unfriendly, she's not on top of things. On this last visit, I came into the lounge to find her sending text messages on her iPhone when the room was buzzing with people. They were out of coffee, and there were no bowls for oatmeal or cereal. i brought it to her attention and she said she would "need to go downstairs" to get some. They never materialized and I just ate something else instead. The refrigerator had no orange juice. While buzzing around (because she hadn't kept up with things) she spilled food on the floor that the guests had to maneuver around.
This was my worst experience--but on many other occasions since this young woman started service has been sub-par--and she is always unfriendly. I don't understand why she has not been replaced.
On the other hand, the parking staff and doormen at the hotel are fabulous. Always friendly and they go out of their way to get to know you.
The other negative point: this hotel has the worst Internet service of any hotel I stay at. I get if for free because I'm Platinum--but the fact that they charge $9.95 a day for it is an outrage. And their staff is useless trying to improve it. I've called plenty of times to no avail. They obviously have a bad system that needs replacement. Someone needs to shake the bushes on this.
August 26, 2012
Rated 3 out of 5 by TravellingFool Great location but overall not as nice as online.
The location of the hotel was fantastic for visiting Legoland. The rooms were nice, I really thought it would be more luxurious. I was highly disappointed that almost all the amneties listed online were by request only. The bathroom was very spacious, but the sink had a large crack which was unsightly. When opening the curtains to enjoy the 16th floor view, the windows were dirty and streaky. I also was surprised at the amount of traffic and siren noise that could be heard. The bed was very comfy but the linens were obviously well worn. Overall I felt that the price paid was for the hotels location, not for how nice the room was.
May 9, 2012
Rated 4 out of 5 by KSRon Not what I had hoped for.
My party and I arrived shortly after 4:30pm on Friday, April 29, 2013, As there was also a bus load checking in just ahead of us, one of the desk staff opened another register and pulled us to him to register. He found no trouble finding our reservations, however, one of the reservations had been changed by me, weeks ahead of this date from a king room to a double queen handicap room. His service was excellent. He did manage to put us on the 16th floor, in the Preferred Guest Rooms and had my son in the room (1602) next to us (1601) as requested. The room we got was a double handicap room, however, the double was not queen size beds. With out daughter sleeping in one bed, I tried to sleep with my wife. My wife is recovering from a severe stroke and her right side is not yet returned to normal and is for the most part very sensitive and unusable. With the two of us in a double bed, there was no way not to touch her just laying flat on my back. There simply was no room. So both nights, I ended up sleeping on the floor. Which was not as comfortable as the bed. However, in that the air conditioner was not properly working, and with the "balcony" door open the 1 1/2 inch it would open, it was much cooler. The thermostat read 76 degrees and I attempted to adjust it to a lower temperature even setting it as low as 60, 50, and 40 degrees, but it made no difference. Still it was too warm in our room. My son reported to me that it was the same in their room.
My daughter went to take a shower on Friday night and afterward asked me if I had noticed the sand in the tub. I told her that maybe it was just grout from the walls. She said that it look like more than that. Then on Saturday night, I could hear the water running in our son's room 1602, and while I was in there, evidently his wife pulled the plug in their tub making gurgling noises in our tub, and their drain water started coming up the drain into our tub. There was enough water that came through to completely cover the bottom of our tub. As this did not happen until Saturday night late, and I had to be up and out early, I did not have a chance to report this to the front desk until I checked out Sunday morning. The checkout clerk, apologized and comped both our parking, and our Saturday morning breakfast for our group, which was considerable. While I think this was just a fluke, I would recommend the hotel to anyone without reservation.
April 2, 2013
Rated 5 out of 5 by JennZ Comfortable stay at Kansas City
The Westin is a great choice, esp if you are going to take advantage of nearby attractions like Legoland, Crown Center, downtown Power/light district, or have a conference in town.
I was assigned a handicapped room I think probably b/c it was the last room available for a busy week. It was a very comfortable room. Staff responsive to my needs (like when I needed power outlet fixed).
I would say my only issue was that it wasn't the cleanest bathroom. Stains seen on bathroom floor - looked like coffee.
Nice to have free robe to use, plus water.
Nice to have refrigerator in room.
March 31, 2014
Rated 4 out of 5 by MikeDC Great Value for the Wedding Group
Overall, our stay was very good. The Crown Center location was outstanding. Our room had a great view of the Crown Center Christmas tree, ice terrace, and Legoland. The lobby was being renovated, so it was not much to look at. My only complaint would be housekeeping because of several small things: the coffee maker had the previous occupants coffee grounds in it, I found a couple pieces of food on the floor from a previous occupant, they unplugged the TV (which maintenane quickly diagnosed and fixed) during a cleaning, and they accidently turned on my alarm for midnight during one of the cleanings (makes for a rude awakening).
December 29, 2012
Rated 4 out of 5 by kansascity592589 Bad View
The hotel was exceptional with one huge exception. Staying for a romantic evening on Crowne Center, in the heart of Kansas City, I assumed that a corner room with a view would provide just that...an exceptional view. Unfortunately, the seventh floor corner view that we received, offered a rooftop of gravel on one side and what appeared to be a maintenance courtyard on the other. We opened the drapes when we arrived, and then immediately shut them...never to be opened again for the rest of our stay. The staff was exceptional meeting our needs though. The atrium and public areas were beautiful and offered a well-balanced decor.
January 13, 2012
Rated 4 out of 5 by Awards Meetings
Despite promises made at the PreCon, not all details were met.
May 14, 2014
Rated 1 out of 5 by hotelcritic hotelier
i have been in the hotel business for 38 years this is the dirtiest hotel i have ever been in. Asked for housekeeping to come 8 times thru the Management and it still did not happen upon check - out the Management was very polite but not effective in following up. hallway carpet was stained, and dirty. Writing in Banquet ballroom restroom, the elevators were filthy,Rooms dusty and no detail cleaning has been done. I heard from about 20 others that stated the same issues. it's shows that Management does not walk the property and it is a shame as this hotel was tops in it's day. I would never recomend this Starwood property to anyone. Mangement should be a shame.
October 1, 2012
Rated 3 out of 5 by JRblah Problems with the room
I had a number of problems.
First, the room was noisy. I could hear the conversation of the guests in the next room, through one of those two-way doors. This made it difficult for me to sleep.
Second, my shower in room 1023 was horrible. The mechanism to bring the water up to the shower head only half worked. Half of the water continued to pour straight down out of the faucet.
Third, the gym cost $5. Are you kidding me? This was more insulting than anything else. And also a first, I've never been to a hotel that charged to use the gym. Ridiculous.
April 10, 2014
Rated 4 out of 5 by Dennis123 3 night stay
The staff was great. Tall Tom is a great Door Man. The bar was good , would be great if they had the NFL channel so we could watch Thursday night football.breakfast Buffett is super. Valet parking was Awesome.The only challenge is the cold room. Day 1 , 10:30 room would not warm up above 66 degrees. Also had a burning smell. I called , no one came , went down 11 floors to the front desk who said they would notify them or move me to another room, which was not the best option. Finally it was fixed , everyday 3 days it was a fight to warm the room , the hallways were warmer. Would stay again because your people are super.
December 14, 2013
Rated 5 out of 5 by FrankFrank You will enjoy your staff
Great hotel and the staff is outstanding. The green program should be an industry standard. Thanks for a great week.
May 12, 2014
Rated 4 out of 5 by WorldTraveler73 Solid Hotel
Generally solid hotel with pleasant and helpful staff, nice rooms (especially the larger corner rooms with good views of the city) and all of the typical Westin amenities. Nothing spectacular, but nothing really deficient either. Did not try the restaurant, so can not comment there. Location is convenient between the Downtown Light and Power District to the north and the trendy Westport restaurant/bar area and the Country Club Plaza shopping district to the south. Connected to Crown Center mall and by skywalk to Union Station, so very convenient to those places without having to go outside.
March 10, 2014
Rated 5 out of 5 by gschneck Great stay
I was there for business this last week and was treated fantastic while having an exceedingly comfortable room with everything I could need for a great price!
May 9, 2014
Rated 1 out of 5 by Smm004 Room was ready, even with reservations.
Very disappointed with our experience here. Check in was at 3, we got there at 4 and our room wasn't ready yet. They had no estimate of when it would be ready, no offer of discount or free upgrade. After 45 min wait others that came in after us were getting rooms. At least five others in our group had this same experience. Also the air conditioner in the room did not work so it was hot and stuffy even with the patio door open. When we ask at check out they did offer to take off the parking fee. This was not what I expected from a hotel of this quality and price! We will not be staying there again.
February 18, 2014
Rated 5 out of 5 by Dots Great Hotel
Hotel was clean, great location, great food. Only issue was inconsistent and very slow internet in room.
May 9, 2014
Rated 5 out of 5 by Ballroom Outstanding service and beautiful facility
I live in Kansas and I felt like I was staying in Beverly Hills. I only stayed there for a ballroom competition because I had to dance real early in the morning. I felt like I escaped like I was on an exotic vacation in the tropics. I only wished I had brought my swim suit as the upper level pool was so beautiful and looked like it was in FL. The landscaping and all the views were breathtaking. They even had tennis courts. The service was outstanding and they brought everything to my room that I needed for an emergency like needle and thread. The food was excellent. The only thing is it was a bit pricey for room service but they had a lot of unique healthy organic options.
August 12, 2013
Rated 5 out of 5 by Papadan Grandkids weekend
Our grandkids and family gathering experience was outstanding. The special rates offered made it so affordable. The corner king room had a magnificent view and the adjoining rooms full of my grandchildren made for a weekend full of family love and fun. Having restaurants, shops, pools, etc under one roof gave us a safe and enjoyable environment. We will definitely do this again, and I will encourage our friends to do the same thing. The reservation staff and front desk personnel were especially friendly and responsive to my needs. They made my family comfort feel important to them. Great job Westin Crown Center!
August 11, 2013
Rated 2 out of 5 by FleetFox Nice hotel showing its age
Nice sized room with refrigerator and coffee maker. Carpet was badly stained in several places, one duvette was torn and there was blood on one sheet and spots on another. Walls are paper thin; rough if your neighbor does not have the common decency to exit the room to check out quietly early in the morning. Had a great deal of trouble explaining troubles to housekeepers (who spoke very little English). Worst problem, though was a construction fan that blew loudly several rooms away from us day and night. Glassed areas in lobby had numerous leaks during rainstorms. Even charge guests $5 for the fitness center!
September 6, 2012
Rated 5 out of 5 by Faith10 Nice alert friendly staff.
One of the things which really impressed me was that when i checked in, when I told the desk reception clerk that I was an SPG member, he told me that he had already looked me up and knew that. Also, we didn't agonize over how to spell my name which always creates difficulty in finding me in the computer. I was really impressed by just about everything in this particular hotel. While this stay was not for business, I travel for a living and stay in many hotels. As a result, I Christmas shop starting in January. I usually check out the hotel store as this is where I do a lot of shopping. Very nice store. My title sums of my feelings about this hotel: Nice alert friendly staff.
August 11, 2013
Rated 5 out of 5 by Sandy624 4th of July 2012
As usual the hotel stay was great. We had a small problem with the room temperature but the hotel staff provided a unique solution. The hotel staff was extremely accomodating in every way and showed a genuine concern that our stay was enjoyable. We travel with our dog and the housekeeping staff was willing to work with us in getting the room cleaned even though they were working in another wing of the floor. I could go on and on, but you get the idea. The hotel staff and the room quality, the wife especially likes the beds, made for a very enjoyable trip. Wh have never been disappointed staying at the Westin.
July 9, 2012
Rated 4 out of 5 by MZZF Recent stay not great
I have stayed at this hotel previously and had a great experience but this time was different. When I reached my room, there were no hangers in the closet, no remote control for the television, and the room was 62 degrees which was pretty disappointing after coming in from the outside of 10 degrees. I turned up the thermostat to 70 degrees hoping the room would warm up. It never did and I slept in my bathrobe to try and stay warm. I called maintenance the next morning and fortunately they were able to fix the problem. But it was a pretty cold night. I would have expected better quality control from Westin. The best part was the valet parking which worked like a well oiled machine.
December 9, 2013
Rated 5 out of 5 by Gayle08 Exceeded our expectations at every level
We spent a weekend at the Westin Crown Center Hotel, and were totally wowed at every turn. Our room was beautiful, the decor obviously recently updated, and our view of the WW1 Memorial stunning. Every detail, from the coffee to the toiletries provided, were top quality. We had not taken exercise clothes and were so impressed to realize that one could rent workout apparel and shoes at a very reasonable rate. The exercise equipment in the exercise room were top of the line and neatly maintained. Again, the views from this area were gorgeous. Although we live in suburban Kansas City, we will return to the Westin for more visits- it was truly a relaxing getaway in which we felt totally pampered!
February 3, 2014
Rated 4 out of 5 by DeputyDawg Bring a GPS
Hotel layout seriously needs signs. Nice place but one can wander for hours trying to find a specific destination. Not many clear instructions as to how to find conference rooms, the Link which is a tube between hotels, and the lobby are just a few. Also, disappointed in a near $10 charge, per day, for in-room internet access. I've stayed all over the world and this is the highest i've found, especially for a moderately upscale facility. At this time the fee would hold me back from recommending to fellow travelers. Makes it seem a valid business tool is just a toy and a chance to fill out your bottom line.
February 25, 2013
Rated 3 out of 5 by Lien not very pleasant experience
Room is quite nice, considering prime location at Crown Center. Not very clean though, room has red stain on the carpet, and despite being told that we're staying extra night and informed front desk we keep getting knock by the housekeeping staff three times. Already informed the first crew of housekeeping that no need to clean only need water and towels but second and third person knocked and tried to open bolted door. It's a nuisance. Reprogrammed key given by front desk not opening correctly. One doesn't open the room door but give pool access. Other doesn't give pool access but open room? Weird. Also pool not very children friendly, can't even bring floatation device for kids?
August 8, 2012
Rated 4 out of 5 by Mrbizniss1 Great Stay
Overall I had a great stay. I was in town for a conference. I have a lot of experience traveling for business, especially for conferences. What I have found is either a hotel can handle the influx of people or their staff struggles. I would say the Westin did a great job. The only set back I had was that room service was not prepared, as they told me it would be and hour to hour and half if I wanted room service. So, tried the buffet and the food was too be desired. The staff in the restaraunt were very kind and attentive, but they were out of things and it could have been a little more fresh. It was a minimal setback in my stay and would definitely stay again. Beds are AMAZING!!!!
February 17, 2013
Rated 2 out of 5 by sls12 It was fine, but wouldn't recommend
There is nothing horrible about this hotel, but also nothing great. The fact that you have to pay extra for the gym and internet in the room is annoying. While on business (probably like most people staying in the hotel), I wanted to shoot off a few emails before I went to sleep. It was annoying it was going to cost me $20 to do that. I've also never been to a hotel that you had to pay for the gym. Don't you want to encourage guests to stay active?
My initial room smelled horrible and I had to switch. Even in my new room, the hallway smelled like smoke. The plus side is that the staff was friendly.
September 20, 2013
Rated 5 out of 5 by sleanker Great, clean hotel
I was in town for the night and needed a place to stay. The staff was very friendly, valet parking was great. (located in downtown
( KC.) No parking. Very clean, bed was very comfortable and I loved the 12:00 check out!
April 28, 2014