Rated 2 out of 5 by Jackie90 Tired...
This hotel COULD be awesome, but unfortunately it is tired and dirty! Don't be fooled by the lobby. The rooms are SO SO SO dirtily. And the concierge lounge is weird...like a room turned into a lounge! SO small! I haven't slept here yet as we just arrived but even my kids are a little disturbed by the filth. I've read other reviews saying the same thing...wish I would have read them before staying here....
November 19, 2014
Rated 2 out of 5 by NovGuest2014 Did not meet expectations
Check in on Friday evening took about 30 minutes. Room was in need of a thorough cleaning, as there were stains on the carpeting, drapes, walls and ceiling. No maid service at all on Saturday despite specifically asking for it at check in instead of the extra SPG points. Went down to front desk Saturday night to complain but no one was on duty at the time. Most Westin hotels are amazing properties - this is not one of them.
November 17, 2014
Rated 2 out of 5 by AHarvey21 Disappointed branding
Hotel ok, room ok, linens BAD
November 20, 2014
Rated 1 out of 5 by RochelleRN Heavy Boards!
Booked this hotel with expectations of it being "The Westin" which I have always been amazed by. The Heavenly Beds we started calling Heavy Boards as I am pretty sure sleeping on a rock would have been more comfortable. Fighting the sheets all night since the flat sheet used instead of a fitted sheet wouldn't even cover the mattress. And then the 15thousand layers of extra stuff smothered you and wouldn't stay in place. The pillows were crispy and crackled in our ears all night and the cases didn't even cover the pillow completely. Now we move onto the bathroom where immediately could tell it was in need of an overhaul, but the mold under the edge of the tub in clear view as you sat on the toilet was inexcusable! After looking through every drawer to find a hotel brochure we were surprised to find a refrigerator and microwave! Too bad it was after we threw our leftovers away assuming we didn't have one. Something the greedy bell hop could have informed us about for the huge tip we felt compelled to donate to him. And then the food is last...good taste but seriously? $15 for a simple hamburger or quesadilla? And since it was Mother's Day the morning of our departure...a nice buffet was set up for the slight charge of $35 BUCKS A PERSON! Who does that? Needless to say we will never return to this place!
May 15, 2012
Rated 1 out of 5 by LP73 This hotel is dirty
We stayed here as we were guests at a wedding and this was the hotel that the happy couple chose for the guests. We checked in & put our clothes away. The room seemed nice, but then I went to use the restroom. There was feces on the toilet seat. It was disgusting. I had to go use the restroom in the lobby and wait for our bathroom to be cleaned despite the fact that we had just checked in. When my husband unfolded his towels the next morning after taking a shower, one had a hole in it and the other had a large black stain on it. My brother is having his guests stay at this hotel for his wedding in January. I can only hope that the rooms are cleaner than when I stayed there on November 1st.
November 3, 2014
Rated 1 out of 5 Beware of random charges on your hotel bill
The Westin Kansas City allows random people who eat/drink at the Brasserie restaurant to put their tab on your room bill. Don't ask the front desk for help as they are clueless. I recommend you go to the Brasserie yourself and hope a helpful manager can help you sort things out or else good luck with your dispute. It seems that at this Westin the front desk staff training leaves a lot to be desired. There is nothing more annoying than trying to settle a hotel bill during your vacation because of the mistakes of incompetent non resourceful staff.
July 7, 2012
Rated 2 out of 5 by walker123 Not Worth the money
For the amount of money paid per night the customer service and food options and quality should be better. Very disappointed.
November 18, 2014
Rated 3 out of 5 by DelawareNanny Dirty Rooms & Dirty Dishes
I stayed at the Westin for a business conference. I loved the Crown Center shopping (but everything was a bit pricey.)...Rooms were 'ok', a bit dated......definitely could have been cleaner. My biggest complaint was dirty dishes in the restaurant #Yuck!#. Even saw something floating in one of our drinks! That was enough for me.....The Westin did a fabulous job with their shuttle service....this did make it easy to come and go to different parts of town. Overall it was a nice stay, but wouldn't eat in the restaurant again.
November 9, 2014
Rated 5 out of 5 by Benjamin59 November 2014 Stay
Staff was very professional and helpful. Attended a conference including a banquet. Meeting room setup and food service was excellent.
November 17, 2014
Rated 5 out of 5 by HomelessStudentAdvocate Enjoyable stay
I was travelling on business and was very pleased with the quality of the hotel. The room was clean and very comfortable, the staff members were very friendly, and the food in the restaurant was excellent. The only hesitation I had at all was that my room was very stuffy and I had trouble sleeping because of it. There was an unusual "heat wave" in KC and I think the air conditioning may have already been turned off for the season. I asked at the front desk to have that checked. There was no note or indication that maintenance had been by, and the room never did get comfortably cool enough to sleep well.
October 30, 2014
Rated 2 out of 5 by ValentinesTears Ruined Valentines GetAway!!
1. They booked 600 kids with band instruments on Valentines weekend and did not put bellhops on elevators to control kids play. (took over 20 minutes to get off room floor.
2. No wash clothes provided
3. Called front desk for help. They would transfer call and noone would pick up for help with problems
4. Ordered wrong size coffee filters for coffee makers. When notified they did not correct the problem.
5. Towels had holes in them.
Do I need to continue. You get the point.
February 17, 2014
Rated 5 out of 5 by KarenK1923 Silpada National Conference Stay
As a first-time attendee of the Silpada National Conference, one can only imagine the images of more than 3,000 Jewelry Crazed Women staying in just a handful of hotels over a five day period of time and the chaos that comes with their excitement and energy! With that can also come overwhelming difficulties for any hotel and its staff, yet I was completely and pleasantly surprised at the accommodations, staff, and warm welcome to all of the Silpada Sisterhood and the love of same that return each and every year by each and every member of the Staff that I came in touch with! I will be back next year without question!
July 21, 2014
Rated 5 out of 5 by LuLu2155 The Westin is a very nice hotel.
I like the Westin for the Conference I attend.
November 15, 2014
Rated 1 out of 5 by 2MuchTravelExperience Exceptionally Dirty; Poor Facilities Upkeep
This was the dirtiest hotel room I have stayed in in more than 20 years. I would have checked out immediately if reasonable business alternatives had been available.
Hard surfaces had not been dusted in several days/weeks and dust had built up to the point one could write with a finger. The sheer drapes has thick mats of disgusting lint and dust buildup (up to about 18 inches in length and about 2 inches wide; photo provided to management) in many of the drapery pleats, similar to the buildup in furnace filters over several months And when the drapes were pulled back, the inside of the windows were also exceptionally dirty, apparently not having been cleaned in months. The bathtub drain was extremely slow (5 min to drain following a shower), and the lever on the spigot to divert water to the shower head was only partially working. Hallway carpets in the area near the room were fraying along seams and needed to be re-stretched to remove potential tripping hazards. On arrival, the bed had been made so poorly that my feet were directly on the rough mattress rather than on a sheet. A couple of the simplest problems were solved during the stay, but most were not. The front desk management provided bland apologies and a half-hearted offer for a free drink.
Based on the breadth and depth of these problems, it appears that upper management at this property is failing in its major responsibilities -- such as failing to institute an effective QA program to ensure rooms are appropriate for guests, and failing to provide for periodic deep-cleaning and maintenance to avoid these problems. This Westin should not try to blame any one housekeeper or maintenance person because these problems have developed over several months.
You may wish to avoid this property.
August 21, 2014
Rated 1 out of 5 by blue Better off at an economy hotel
When I arrived in my room I was greated with items left behind from previous guest which I found at different times. Everytime I called the front desk about the issues it seemed like I was a burden to them. They finally offered a free breakfast, which I passed on. Go somewhere else for a fraction of the price and get a free breakfast, free interenet and free work out room privleges.
April 29, 2012
Rated 5 out of 5 by BGK48 Great Stay
We attended a military reunion at the Westin Knsas City at the Crown Center. It was actually the second reunion I have attended at your facility. All was handled very well. No complaints, not even any recommendations.
October 6, 2014
Rated 1 out of 5 by Earplugsneeded Noise, Noise, NOise
I was looking forward to "unwinding", "relaxing" and "resting" with the Westin Heavenly Bed. Well, this hotel had the bed but the lack of soundproofing in the room was so bad, you simply couldn't enjoy the bed. Between the window noise and hall noise, there was never a possibility of the promised good night sleep.
March 19, 2012
Rated 3 out of 5 by jss22 Air Conditioning faulty, room service poor
When we arrived, Air temp in room was 84 degrees. A responsive staff changed a filter which helped, but took nearly 9 hours to cool the room. Room service that evening got the order wrong on multiple counts, both food and beverage. The parking situation is very poor, with not enough spaces available without having to walk through a shopping center with bags in hand to check in and out. We left our vehicle in hotel parking to shop and visit crown center after checkout, and we were charged an extra parking fee, even though we were guests of the hotel and had not moved our vehicle since the day before. This was quite frustrating, and the parking attendant was less than helpful. Overall, I cannot recommend this hotel.
August 12, 2014
Rated 1 out of 5 by wbff12 Terrible stay
For a hotel as expensive as the Westin our stay was a huge disappointment. We had loud guests keep us from getting any sleep on BOTH of the nights we stayed there. We will never again stay at this hotel...my email complaint went unanswered by the hotel....
May 17, 2012
Rated 1 out of 5 by TRV1 Not the Westin quaility their known for
The lobby was nice and typical for a Westin property. We were given a corner room with a nice layout and a great view of the downtown area. The room it self was extremely unacceptable. The walls were 1980's paneling painted baby blue, major stains on the carpet, furniture was very old and very used, hair on the bathroom ceiling, black tape holding the glass on the exterior sliding glass door, rotted holes around the base boards, bathrobe was stained and everything had the look of a cheap motel. Not even close to the Westin standards,
I love the Westin and am dissapointaed with their name on this property.
January 23, 2012
Rated 3 out of 5 by tabithady over all is nice but breakfast
Front desk staff is very friendly. Our room was very clean and have a great view. Love the idea of the free shuttle to power and light district and pick up. Only the restaurant /bar, prices are high, however, its not a big deal but behind the bar, the are holes in the floor and layers dust on celling. At breakfast buffet, we had to wait 20 minutes for eggs and hash browns which are the main things in the buffet.
November 4, 2014
Rated 4 out of 5 by TEH6161 Room was very good
The room was large and laid out well. Everything was clean and comfortable. The only issue was the air conditioning. I like the room cold when I sleep and the air conditioning appeared not be working because of the time of year. I was able to open the sliding glass door about 6 inches (all that you were allowed to do) but the noise was an issue then.
November 6, 2014
Rated 1 out of 5 by unhappytraveler227 unfortunate experience
although the hotel is beautiful and in a location close to some shopping and activities in KC, The service was left much to be desired. The person who waited on us at the front desk did not greet us, when there was an issue with the reservation (this was a trip thru my employer)there was no apology and no offer to fix it. It was embarrassing and frustrating. Parking also is limited if you do not valet, which the valet didn't explain or we would have done valet. when I spoke with a manager on the way out the next day, his solution was to offer to pay for our (not included)breakfast (honestly at $200+ a night shouldn't you at least get a danish?) I will not recommend them, it seems the Staff has Checked out!
October 26, 2012
Rated 3 out of 5 by Clide66 Poor pillows & questionable taxi refer
Poor sleep due to poor pillows. Also, we had KC Royals game tickets for Wed PM. We were offered the hotel shuttle but since we needed to go very early that was not an option. The Concierge then suggested a taxi service he knew of for a flat-fee of $50. He called a number and we arranged to be picked up. I did confirm with the driver (Amir) before getting in the fee of $50. I noticed the driver did not run the meter and there was not metered fee, we just paid the $50 plus a tip (family of 4). When game over we just got into a taxi in the line outside the park. Same family of 4, driver ran the meter, and the cost was just under $25-which we paid plus tip. Can't help but wonder if we over-paid for the ride to the ballpark based on Westin Concierge recommendation? Has a side-agreement with Amir?
August 4, 2014
Rated 1 out of 5 by Val1955 Westin Crown Center - Showing It's Age
My wife and I were looking forward to a great stay at what should have been a premier hotel, what we experienced was no better than an off the track motel.
Our room, which was supposed to be an upgrade, was less than stellar; the rug turned our socks black after walking across the room. The nooks and crannies of the room were collection points for dirt and crud.
The room had a balcony, but the sliding door had been secured to open no more than two inches and the window ajacent to the door was sealed with black tape.
Air-conditioning was inadequate.
August 20, 2012
Rated 4 out of 5 by rl01 Nice hotel near shopping
Service at bar atrocious. Slow and inattentive. Coffee service in morning--not only not free but VERY slow. Ten minutes go get a cup of coffee!!
Room fine; except it apparently means nothing to reserve a King room--got doubles.
Staff friendly and helpful. Valet slow but friendly.
October 31, 2014
Rated 4 out of 5 by Blueski48 this hotel has great staff & facilities for their guest.
Our over all experience at your location in Kansas City was overwhelming for the 2 of us,as this was the 1st time that we had stayed at a Westin hotel anywhere.The stay were great.The faclities that you offer
were great also.
The only negative thing that we have to say is that the hotel was hard to find & that on monday morning the restaurant was understaffed & that we could not get a breakfast there without waiting for 45 minutes or more ,so we just went around the corner & had a coffee & bagel at the place over there. Thanks for everything.
October 25, 2013
Rated 5 out of 5 by LadyT2001 Classy & Comfy Hotel
This hotel was great for hosting our annual business conference. The conference rooms had adequate spacing, lighting, and technical features. The hotel rooms were awesome. I wish that I could sleep in a bed that comfortable at home! My room was well kept and very clean. I enjoyed my stay and will probably visit again for pleasure travel.
October 29, 2014
Rated 5 out of 5 by Mazalion12 Excellent staff
The staff at the hotel provided excellent service. I had a problem with the form of payment and the woman at the counter made sure that the issue was resolved by emailing the travel agency that I had planned with, and ensuring that they took care of their side of the problem. When I checked out, everything had been taken care of.
October 29, 2014
Rated 2 out of 5 by Gbird3 Needs some work
The single Westin "Crown" Center property, is far from a "Crown." The hotel feels old and tired. If you are a "Platinum" member, you get access to OK rooms, no different than a regular customer. If you are "lucky" to be "upgraded" to the "club" floor, the club lounge is 2 converted rooms turned in to a sad lounge with some over cooked stale food, and some really bad staff. It's a sleeper. If you travel a lot and want accommodations make you feel special, go to another one of the boutique hotels in the city. Have been a Starwood owner and patron for years, but gotta say this place is below par for the system.
September 30, 2014