Rated 1 out of 5 Beware of random charges on your hotel bill
The Westin Kansas City allows random people who eat/drink at the Brasserie restaurant to put their tab on your room bill. Don't ask the front desk for help as they are clueless. I recommend you go to the Brasserie yourself and hope a helpful manager can help you sort things out or else good luck with your dispute. It seems that at this Westin the front desk staff training leaves a lot to be desired. There is nothing more annoying than trying to settle a hotel bill during your vacation because of the mistakes of incompetent non resourceful staff.
July 7, 2012
Rated 2 out of 5 by Riehlen Can Do Better
Trying to check in and out was total chaos, too many people and only 1 person working the front desk. Took 20-30 minutes each. Room service, got 2 small tacos, a bowl of rice and a can of diet coke (with no ice) for $34... pretty awful and overpriced. Rooms were nice and beds comfortable.
July 21, 2014
Rated 3 out of 5 by Janet247 You need better TVs
Check-in was a breeze and the staff was quick to respond to any request. I did have a problem getting the TV remote to work. I called the desk and later that day while I was out maintenance came in to check the TV and left a note saying that the sensor was blocked by stuff on the dresser. Which had I been there when he came I could have told him that during the time I tried to use the TV there was nothing in the way of the sensor. I continued to have trouble with the TV remote through the duration of my stay but did not want to call the desk again to complain. Dinner at the Milano's restaurant was sub par and I was unable to finish my meal (others in my party of 25 who ordered the same dish were also very disappointed). I was prepared to just walk away with a literal bad taste in my mouth but the restaurant manager was very nice and sent a complimentary bottle of wine to my room which I told him was not necessary. Because of his dedication to customer service I would try the restaurant a second time in the future (as a cook I know we all have bad days in the kitchen once in a while).
July 21, 2014
Rated 4 out of 5 by onthegogirl Nice hotel but lack of attention to detail
I have stayed here numerous times when attending conferences. Requests for basics sometimes takes more than one call to guest services. If a problem is reported, it is sometimes met with a defensive attitude.
July 21, 2014
Rated 4 out of 5 by review864 Convenient in city but lacking features
It looks like in middle of upgrading, new fixtures but doors and outlets outdated. No outletls next to bed for medical device. Lights in bathroom are buzzing. TV cable service was horrible with channels that did not work , no audio or unavailable Restaurant offering in and around hotel was weak with mostly fast food, not upscale restaurants.
July 19, 2014
Rated 2 out of 5 by Ben7272 Dirty Rooms
Staff was very friendly, so that was nice. We stayed in this hotel due to its proximity to food, entertainment, etc. Room was horrible.Very old AC system that seemed to not work at all, and when it did, dust shot out of it (Due to this, our whole family was sneezing every 5 sec while in the room).Room was also just dirty.We ended up leaving the hotel one night early so that we could go home and sleep in our own beds.
July 17, 2014
Rated 1 out of 5 by kp65 westin problems
Unfortunately, this visit to your hotel was not up to WESTIN standards. I, along with my team of Silpada representatives have stayed at your hotel for the past 8 years. The last 2 years we have seen significant changes to your hotel rooms, service, and overall stay. This year we reported phones not working upon arrival on Thursday, they still weren't working on Saturday. After calling (from cell phones) because we had no towels and mentioned once again the phone issue, an "engineer" was sent up to fix phones. After moving bed away from wall, and fixing phones, he left and did not return bed the bed to its original location. The noise at the pool went on way past closing time. We did place a call to front desk. Also, seems that you know Silpada Conference brings in thousands of women and many are at your hotel, yet there is 1 person working downstaris at the cafe, causing a ridiculous line in the morning. Meanwhile, 2-4 other employees standing around the buffet watching.
Although, we received a one night comp to our room, I would prefer to pay full price for every night and receive the service that I thought set The Westin apart from other hotels.
July 21, 2014
Rated 5 out of 5 by freq1traveler Nice hotel
The room was spacious and clean and the bed was very comfortable. The gym had a good amount of elliptical machines, bikes & treadmills and a nice weight room.
June 20, 2014
Rated 3 out of 5 by travelingqueen2 Expensive for an average room
Our room was just average. Room could use updating. Even with our room discount, it was expensive. The shower was nice, but the sink facet splashed me every time I used it because of the way the water sprays out. Almost everything had an extra charge. Not sure about the pool though because we didn't use it. Adding $16 per day to park is ridiculous! I was not told there would be an extra charge to park. Will probably not stay here again mainly because of the cost.
July 15, 2014
Rated 2 out of 5 by ValentinesTears Ruined Valentines GetAway!!
1. They booked 600 kids with band instruments on Valentines weekend and did not put bellhops on elevators to control kids play. (took over 20 minutes to get off room floor.
2. No wash clothes provided
3. Called front desk for help. They would transfer call and noone would pick up for help with problems
4. Ordered wrong size coffee filters for coffee makers. When notified they did not correct the problem.
5. Towels had holes in them.
Do I need to continue. You get the point.
February 17, 2014
Rated 2 out of 5 by BobL27 Will not stay at this hotel again
I stayed here on a recent business trip. I was expecting a nice hotel given the SPG Brand and Westin name. This hotel is very dated and needs updating. The hotel was apparantley at 100% occupancy and I believe I was given a "garden suite". While this room was more spacious than typical rooms I booked and wanted a standard King. This "suite" was normally reserved with one of two adjoining bedrooms, however since the hotel was full I did not get one of those adjoining rooms. Instead I had to move a decent size couch and pull down a queen murphy bed. I don't consider this as a legitmate bed. I will not stay at this property again and will consider not staying at a SPG or Westin again.
July 1, 2014
Rated 4 out of 5 by SSAConf Rooms to cold
Due to an illness and several attempt to adjusts the thermostate. I just felt the rooms were too cold. Surprising during my visit the out door tempature was moderatley cool as well.
July 17, 2014
Rated 5 out of 5 by tk333 Nice for the conference
Great room that was close to the KC Fed for the conference I attended.
July 17, 2014
Rated 1 out of 5 by blue Better off at an economy hotel
When I arrived in my room I was greated with items left behind from previous guest which I found at different times. Everytime I called the front desk about the issues it seemed like I was a burden to them. They finally offered a free breakfast, which I passed on. Go somewhere else for a fraction of the price and get a free breakfast, free interenet and free work out room privleges.
April 29, 2012
Rated 5 out of 5 by ADP29 Excellent
Everything about this hotel is first class, especially the bellmen and the concierge services. Inexplicably though, there is a fee for use of the fitnees facility. I have never encountered that anywhere. True, it is nominal, but by principal it represents a contrast to the otherwise over-the-top amenties. That said, an excellent hotel overall!
July 13, 2014
Rated 5 out of 5 by clhabarnes Great Place to Take a Youth Conference!
We were a part of 1,000 students staying at the Westin for the National Free Church Student Ministry Conference. The Westin was a great place. Staff was always respectful, patient, helpful -- even when they knew none or few tips would come out of this group. Just wish our schedule allowed more time at the pool. I'd recommend keeping the pool open to 10:30 when you have groups with a tight schedule like ours. Thanks you!
July 11, 2014
Rated 1 out of 5 by Earplugsneeded Noise, Noise, NOise
I was looking forward to "unwinding", "relaxing" and "resting" with the Westin Heavenly Bed. Well, this hotel had the bed but the lack of soundproofing in the room was so bad, you simply couldn't enjoy the bed. Between the window noise and hall noise, there was never a possibility of the promised good night sleep.
March 19, 2012
Rated 4 out of 5 by DRCAS Would prefer to have flavored coffee creamer
It is a beautiful hotel with excellent views and proximity to fun things to do in KC. Perfect place to hold a conference and place for the rest of the family to get around and enjoy the sights and sounds!
July 14, 2014
Rated 4 out of 5 by NeilAD Good Hotel & Location
Our room was comfortable, spacious with great views. Heavenly bed is always welcomed at the end of the day. Service was excellent and very welcoming from front desk to Valet's. Only negative comment was that we ordered late night room service (Dessert) and this was very average compared to similar dishes we have had at other Westin's.
July 12, 2014
Rated 1 out of 5 by wbff12 Terrible stay
For a hotel as expensive as the Westin our stay was a huge disappointment. We had loud guests keep us from getting any sleep on BOTH of the nights we stayed there. We will never again stay at this hotel...my email complaint went unanswered by the hotel....
May 17, 2012
Rated 4 out of 5 by Maxrt Enjoyable stay
My wife and I decided to plan a Fourth of July stay and it couldn't have turned out any better. The staff was very helpful in helping get us an early check-in and because the Westin is pet friendly, we able to bring our two dogs (special thanks to Kirby at check-in for making us all feeling welcome). The refurbished lobby area and room was very fresh and modern. We had a fantastic view of the fireworks all around the city from our 16th floor room!
Looking forward to our next stay.
July 6, 2014
Rated 2 out of 5 by Markek Hotel is not up to Westin standards
An extremely large group of rowdy teenagers without adequate supervision nor hotel security. It makes zero sense to locate business travelers on the same floor and in the middle of such a predictable situation. This is not acceptable service and I likely will changes hotels in my future and frequent trips to Kansas City.
Also, for the second time in the last three visits, there has been a call for air conditioning repair.
July 9, 2014
Rated 1 out of 5 by TRV1 Not the Westin quaility their known for
The lobby was nice and typical for a Westin property. We were given a corner room with a nice layout and a great view of the downtown area. The room it self was extremely unacceptable. The walls were 1980's paneling painted baby blue, major stains on the carpet, furniture was very old and very used, hair on the bathroom ceiling, black tape holding the glass on the exterior sliding glass door, rotted holes around the base boards, bathrobe was stained and everything had the look of a cheap motel. Not even close to the Westin standards,
I love the Westin and am dissapointaed with their name on this property.
January 23, 2012
Rated 4 out of 5 by NickyName2005 Nice room, but ....
I have knee problems and there are no grab bars for the stool. This was inconvenient, even painful, for me to use. The stool itself was placed low making it even harder to use without grab bars.
The seat on the tool was thin and as a result, my (your "inappropriate language" filter doesn't allow me to indicate the part of my body that) occasionally touched the water. Not an ideal situation.
July 9, 2014
Rated 2 out of 5 by BradN Quality has fallen tremondously
Terrible place to stay with a young family. With the overpriced rooms that haven't been updated since the early 1980s, the lack of housekeeping staff, the faulty bathroom facets, trains and toiletry, broken curtains/internet access points/TV/and Safe I would say outside of the location I would never recommend Westin to anyone with a younger family. Had a terrible experience and will never stay there again.
July 7, 2014
Rated 4 out of 5 by CKofKS Good but not as good as past stays
As always, Westin staff remains excellent and the cosmetic changes to the hotel (lobby, etc) were done tastefully. However, the coffeemaker in our room did not work & I still feel (and always have) that parking should be included in the price of such an expensive hotel.....since Crown Center shoppers are even allowed a break on parking when they buy something in the shops! All in all, however, it's always a good time at the Westin.
July 6, 2014
Rated 5 out of 5 by JeanieJacks Comfortable and Convenient
Heavenly Beds, clean quiet and comfortable rooms, great sleeping environment, mini private balcony, fast elevators, friendly and polite staff, CrownCenter mall access from the hotel, luxurious decors (indoor waterfall), and waterfall shower heads in the bathrooms, nice towels, convenient full length mirrors in room, magnifier mirror in bathroom, celing to floor windows, quiet a/c -heaters, quiet rooms, great views, silent in room refrigerator, a complimentary bottled water and newspapers, onsite HERTZ car rental. Great central location, wi-fi access, great valet and bellhop service. All the amenities I desire for a top notch hotel.
June 5, 2014
Rated 1 out of 5 by unhappytraveler227 unfortunate experience
although the hotel is beautiful and in a location close to some shopping and activities in KC, The service was left much to be desired. The person who waited on us at the front desk did not greet us, when there was an issue with the reservation (this was a trip thru my employer)there was no apology and no offer to fix it. It was embarrassing and frustrating. Parking also is limited if you do not valet, which the valet didn't explain or we would have done valet. when I spoke with a manager on the way out the next day, his solution was to offer to pay for our (not included)breakfast (honestly at $200+ a night shouldn't you at least get a danish?) I will not recommend them, it seems the Staff has Checked out!
October 26, 2012
Rated 3 out of 5 by StarB Name Recognition
Based on experiences at other properties, when you think WESTIN you think upscale. First impressions are lasting, beginning with the less than pleasant parking attendants (I must say that the attendants must be subcontracted because I saw the same attendant at another hotel around the corner). Next would be the smudged glass front doors that throughout my five day stay were in dire need of attention. One of the guest computer portals had a tacky, hand written sign designating it as out of order. Room staff was pleasant while front desk staff gave inaccurate information regarding supposedly local venues which may be out of their purview. This was later explained away by the statement that the person was in training, hmm. Overall a disappointing environment that one would not expect from this property chain. The noise from the outside corner fountain was very annoying as well as the seemingly ongoing train movement at the train yard. No I am not from a competitor, I am just a frequent traveler that expects better than average when it comes to the Starwood group of properties.
July 8, 2014
Rated 5 out of 5 by jj523sun Great staff - Comfortable Stay
Ayesha (sp.?) at the front desk is amazing. She is a true asset to the staff there. Very friendly, efficient and helpful! Rose in the Brasserie restaurant is the best! Loved our stay here and would highly recommend this property.
July 7, 2014