Rated 5 out of 5 by tinkerbell62855 Accessibility
This past 8 years has been wonderful for my staff and students involved with SKillsUSA. I sad to see us go. THank you and your staff for all the extra courtesies provided over the years. God Bless America, God Bless you all.
June 30, 2014
Rated 1 out of 5 by Val1955 Westin Crown Center - Showing It's Age
My wife and I were looking forward to a great stay at what should have been a premier hotel, what we experienced was no better than an off the track motel.
Our room, which was supposed to be an upgrade, was less than stellar; the rug turned our socks black after walking across the room. The nooks and crannies of the room were collection points for dirt and crud.
The room had a balcony, but the sliding door had been secured to open no more than two inches and the window ajacent to the door was sealed with black tape.
Air-conditioning was inadequate.
August 20, 2012
Rated 4 out of 5 by Blueski48 this hotel has great staff & facilities for their guest.
Our over all experience at your location in Kansas City was overwhelming for the 2 of us,as this was the 1st time that we had stayed at a Westin hotel anywhere.The stay were great.The faclities that you offer
were great also.
The only negative thing that we have to say is that the hotel was hard to find & that on monday morning the restaurant was understaffed & that we could not get a breakfast there without waiting for 45 minutes or more ,so we just went around the corner & had a coffee & bagel at the place over there. Thanks for everything.
October 25, 2013
Rated 2 out of 5 by Sara18 This hotel is not good for business travelers.
We had quit staying at this hotel after several stays when we realized the Westin Crown Center loves to book high school groups -- too much partying in the halls into the wee hours. We had no choice on this trip because we were part of a wedding. All these years later -- two groups of high school students. The band students behaved responsibly; the girls' dance teams did not. And management spread too thin to deal with the noise complaints. To add insult to injury, our room was never cleaned, even after repeated calls.
February 17, 2014
Rated 5 out of 5 by Jer25 This hotel has great features
The Westin Kansas City at Crown Center is a great hotel that is centrally located for both business travelers and tourists. The hotel is always clean and the staff is always friendly and very responsive to all needs. The heavenly bed is the most comfortable bed to sleep in and the hotel lobby is a great place to relax and enjoy a drink.
June 23, 2014
Rated 1 out of 5 by rick1678 This hotel needs help.
As an SPG Gold member I expect premium service. Boy was I disappointed. All previos stays at Sheraton have been above expectations. Westin is supposed to be the premium property but when we checked in 1. Lotion bottle laying on floor by window. 2. Beautifu view spoiled by filthy interior windows. 3. No exhausr fan in bathroom, mirror steams up quickly. 4. Did not remove empty pizza box when room cleaned second day. 5. TV had bad connection on upper channels, picture kept freezing. 6. Internet connection very hard to establish, weak signal per my laptop. 7. Alex the manager a bit of a smart aleck, said he would waive internet charge since it wasn't working. Real nice! never have paid for room access at any SPG property before. Very disappointed in what is supposed to be a Premium property.
August 8, 2012
Rated 2 out of 5 by Marggie1976 Unresponsive Management
We arrived on 06/25/14 with our confirmation for a Garden Suite and were told the attached bedroom to the suite had been given to another person. The staff advised the manager was at lunch and offered to allow us to go ahead and rent the suite portion of the room and stay on the "pull out sofa". The other option was to be moved to a regular size room on the club floor with club access. I explained we were there for our anniversary which is why we had booked the suite, we were only checking in at 5:00 p.m. and a pull out sofa was not acceptable. Also, the benefits of the club were not going to assist us as we had reservations at a nearby restaurant. We were told the hotel apologized and were placed in the regular room on the club floor and told the room would be "comped". The next morning I went to check out and requested a copy of the bill due to the confusion and was presented a copy of a bill showing we had stayed in the Garden Suite and were being billed over $450.00! I had my hard envelope showing we were in 1741 and explained to the morning staff what had happened and she said "the manager has stepped away." She then changed the bill to the regular cost of the club floor room to over $200.00. I was not seeking a free room; however, I should not have been told the room would be comped and then the not have the room even changed in the computer from the original price and listing of the suite, let alone charged for the room I never wanted in the first place. I have to wonder how this would have been handled had a manager been present to speak with either time. The evening of check in a bottle of Champagne and a snack box was delivered, which was appreciated.
June 27, 2014
Rated 5 out of 5 by DirkPitt June conference
Overall, a very nice experience
June 23, 2014
Rated 5 out of 5 by GrSchaef GrSchaef
We had another great stay at the Westin Crown Center! This is the most relaxing hotel and area we have ever found. Location is great, rooms superb, and the service outstanding. I was a little irritated when we checked in and found that instead of a park king corner that I had paid for we were in the standard King. I did talk to guest services and they gave us the cheaper rate for the standard and all was well. Thanks again Westin!
August 2, 2012
Rated 1 out of 5 by kansas38 This hotel need improvement!
I have stayed at this hotel for over 20 years and it is need of a face lift! Our room had dead bugs on the floor, the pull down bed had dust everywhere, we had to ask for clean bedding upon arrival. Growing up I used to think visiting the Westin was a treat. I planned a weekend getaway with my Daughter and her friend and I was sad our stay went the way it did. It ended with my car being hit while parked with the Valet.
December 5, 2012
Rated 5 out of 5 by keona A great place in KC
Hotel and staff were some of the best I have ever experienced. I will always stay at the westin when in KC . Thanks Westin your TOPS!!!!!
March 21, 2014
Rated 5 out of 5 by Mia2014 Wonderful Staff
From the moment they opened the cab door to let us out, the staff was wonderful. The front desk agent that checked us in was warm, friendly, knowledgeable and just plain fabulous. She helped us out on various ocasions to find different places to go and how to get there. The older gentleman that took our bags up to the room was so sweet and he gave us a mini-tutorial about the city as we looked out the window. Sweet as he could be! Restaurant staff, Front Desk, Bell, Concierge...all were fabulous. The location is also great as it close to so many things. Our room was clean and the bed was oh so comfortable. I would totally recommend a stay at this property!!!
April 21, 2014
Rated 5 out of 5 by lsufan Great hotel
The hotel is gorgeous, shopping is great, the Heavenly Bed was awesome, as was the shower....loved it. They have a shuttle that takes you to and from the Power and Light District and our driver was so incredibly friendly, offering up information about places to eat and entertainment choices. The pool is very nice, and we were lucky enough to hit a day that the pool bar was open!!
July 30, 2013
Rated 3 out of 5 by LuvStarwood42 This hotel stay was disappointing
I've been coming to this hotel for many years and in the past was pleased with the rooms I've stayed in. This year, the room seemed grungy - needed paint, bedding was warn and appeared dirty, bathroom needed an update and to be cleaned better. The condition of the room did not seem to be at the level of standards the Westin name is known for. Time for an update!
May 7, 2012
Rated 5 out of 5 by goldsli Good for the most part......
The thing that irked me the most is having to pay $10/day extra if you want Wi-fi in your room. Otherwise, you have to hang out in the lobby. And you only get two packets of coffee free per your stay, you have to buy it after that. The facility is very nice and the rooms are very nice. Very busy hotel.
August 27, 2012
Rated 1 out of 5 by notafanofwestin The staff at this hotel sucks!
I will never stay here again. I was threatened to be kicked out 15 minutes after arriving . I asked if there was a noise complaint and they said no. I think I was kind of singled out because I was wearing a tie dye. I wonr be back.
August 27, 2012
Rated 1 out of 5 by KCCC Service is Horrible
I stay at Westin's frequently (this is my third this week). This is my first negative review.
The hotel is under construction so it is going through a lot. Having said that, we ordered room service (for pre-made items) in the late evening and it never showed up. I called and was told that it was on its way up after 45 minutes. After 1:15 minutes, I cancelled the order.
In the morning, our breakfast was supposed to arrive at 9:00. I called at 9:30 and they said it was 'on its way up'. Given the experience of the night before, I called down a few minutes later and asked for them to radio the server. Apparently the server was NOT on the way. We found out it would be another 15 - 30 minutes. 15 minutes later it was brought up and it was cold.
The 'free' internet (my check in amenity) would never let us connect. Even when I tried to pay for it, it kept reconnecting and never showed connected.
I feel like the service level is materially different than what I have experienced at other Westins and this there is a lack of even professionalism. Very disappointing.
February 16, 2013
Rated 2 out of 5 by dj440 Could be much better if they provided service
My review is not even close to satisfactory. No one answers the phones at the front desk. I am a gold member and have not been able to obtain free internet. This has not lived up to my expectations for a Westin Hotel.
March 13, 2012
Rated 4 out of 5 by Myra64 Overall great place to stay!
Overall a great place to stay. Was disappointed that at check in the message of a preference in the location that I gave on booking didn't get put in the computer so hotel wasn't aware of it. Also on the internet for our garden suite was advertised bath robes with the room. Had to ask for them and then it took two requests before they were delivered to our room and felt they should have been in the room at check in. The robes were also well worn and rough fabric. However, in saying the above would recommend this hotel to others.
May 27, 2014
Rated 4 out of 5 by leno1970 sewer gas smell in hallways
We were staying on the 13th floor and every time 'we got to the hallway it smelt like sewer gas problems . Sewer ventilation problems .Also smelt the same on the 18th floor .
August 19, 2013
Rated 2 out of 5 by becca68355 Not what I expected.
This hotel was not up to my expectations. Beds were not comfortable. Overpriced for the quality of the hotel. I wasn't recognized as a SPG member. Disappointed.
May 16, 2012
Rated 4 out of 5 by Skyhawk Wi-fi
I just think it's ridiculous to charge for wifi these days. I could have stayed at another hotel but CHOSE this one. Won't happen again only for this reason.
February 17, 2013
Rated 3 out of 5 by Jobber327 Internet coverage terrible - no shuttle service
Overall this is a very nice hotel if you have no expectations for using wireless internet in your room. Rooms were clean and as an SPG preferred member on the 16th floor, I receiver two complimentary bottles of water each day..that was a nice surprise. However, this hotel has alot of nerve charging for the poor wireless coverage of its internet. Even though I received it as part of my hotel group package, I felt the internet coverage was abysmal. ALSO...The happy hour was nice but started and ended too early when it is from 4-6PM Tues-Fri. Why not have it from 5-7PM Mon - Thurs instead to better meet the needs of your usual business traveller?
August 13, 2012
Rated 5 out of 5 by Bballfan Does not understand its customers.
Can't belive this hotel did not accomodate Big 12 fans by having furniture and televisions in the lobby for the tournament.
March 17, 2013
Rated 3 out of 5 by jrobi Hotel did not live up to expectations
Our room was not very clean when we checked in. The room was also slow to warm up due to the cold. I had to fix the make-up mirror in the bathroom because it was about to fall off the wall. The shower is big, but the water pressure and/or shower head don't provide enough water for an enjoyable shower. We ordered dinner from the The Brasserie restaurant. A simple salad and chicken fingers. Once I got up the room and looked at our food, we realized that our salad didn't have any avocado on it. According to the menu, it was supposed to. I go down to the restaurant to get some avocado and the staff brings me out a whole avocado. Like I have a way to peel and pit an Avocado in this hotel. So, I went back up to our room on the 18th floor just to find out that our salad didn't have the bacon that was supposed to go with it too. I wasn't about to make yet another trip down to the lobby, so we just ate the food as it was. When we went to check out our bill was wrong. We used a promotional rate when we checked in and it was supposedly updated by the front desk, but that didn't happen, so we had to go through it all again. The staff was polite, but this was the worst stay we'd ever had at this hotel.
December 1, 2011
Rated 5 out of 5 by AAronA Exceptional Staff
This has to be the friendliest hotel staff in the country. Thank you for your courtesy.
May 29, 2012
Rated 5 out of 5 by LauraL Wonderful Family Stay at the Westin!
We were visiting Kansas City for the weekend and chose the Westin because of it's proximity to the shops and restaurants and what a wonderful experience it was for us our kids. Joe checked us in and upgraded us to a lovely suite with a tremenous view of Union Station. Lori was wonderful to our kids and treated them to kids packs and free kids breakfast. The staff at the Brassiere were fantastic and breakfast was wonderful. Clean rooms, great service, friendly staff - you exceeded our expectations. We spent all of our time at the Union Station (so much to see and do there). Our family cannot wait to visit Kansas City again and we plan to stay at the Westin again.
March 25, 2014
Rated 5 out of 5 by Greeneyes52 What great people!!
Went to Rockfest, at Liberty Memorial on Saturday. It proceeded to rain and the place turned into straight mud. When the crowds left and we were all heading back to the hotel the staff was waiting for us with a water hose and bags for our shoes. I was very impressed. What a great place!! Everyone was super nice. They went way at of their way to help everyone. Great pool!! You feel like you are in heaven when you sleep on their beds.
June 2, 2014
Rated 5 out of 5 A Great Conference Venue
The Society for Military History, which I serve as president, held its 81st Annual Meeting at the Westin Kansas City at Crown center from April 3-6, 2014. I cannot begin to count the number of members who told me that this hotel was the best venue that the SMH has enjoyed in many a year. There was ample room for our 554 registrants and the 70-odd paper panels on our conference schedule. The food served at our awards banquet and our Saturday evening banquet was far superior to what we have received at other hotels around the USA. The staff proved to be courteous, competent, and reliable. I would recommend this hotel to the heads of other learned societies of my acquaintance.
April 7, 2014
Rated 5 out of 5 by El35 We were pleasantly surprised.
I and my wife were exceptionally pleased with the freshness, beauty, and services of the hotel. It was a pleasure to be at the facility.
June 10, 2014