Rated 5 out of 5 by Jimmac74 YOU MUST STAY HERE!!
I travel constantly for my business and every year in August I get the opportunity to stay at the Westin. Myself and my family love it! The service is wonderful and the staff is amazing and helpful. We stay for atleast 2-3 days and it is comfortable, convenient and enjoyable.
August 18, 2016
Rated 4 out of 5 by Rosie1957 Not a great stay.
I reserved a room at this hotel for 1 night for my DIL and the grandchildren. I was able to check in early and I really appreciate that gesture. I also requested a corner room facing downtown and was lucky enough that here was one available. Although I live in Kansas City, I have stayed at this property several times. As I was preparing to leave for the night I tried to call the desk to order more towels. The in-room phone did not work so I used my Cellphone. I called twice and was told that there was no Operator available at this time. I though that this was very odd because I have worked at this property and know that if the Operator has to step out that all calls are routed to the front desk. I stopped by the front desk on my way out about 11 pm and spoke with the Clerk about not being able to reach someone. She told me that they were very busy and she will have towels sent to the room. When I arrived the next day my DIL told me that nobody delivered the towels. My DIL is deaf and would have had to go through the relay operator just to speak to the hotel staff. Also, I was a little taken back on the appearance of the bed skirt. I was very unattractive because it looked like it was dug out of a hamper. I have stayed in many hotels and never seen bedding look that bed. I assume I should at least have linen that is presentable. My other issue was that there was a large yellow stain on the toilet. I tried to clean with no avail. Upon check out I asked to speak to the Manager and was told that he was not available. On a more happier note I was trilled to see Tall Paul who has been the doorman for over 40 years. Although this stay was not the best for my family I will still stay a customer. The location is great, the staff is courteous and the rooms are clean.
August 18, 2016
Rated 5 out of 5 by sam09890 Great hotel and staff
Great experience. Rooms are nice staff very helpful and responsive. The area has a lot to do. I will be back to this hotel again.
August 15, 2016
Rated 5 out of 5 by Kim4127 Home away from Home!!
My stay at the Kansas City Westin Crown Center was everything I expected. Westin is a top-notch hotel, and I expected nothing less during my stay. Thank you for providing quality amenities on every visit.
August 15, 2016
Rated 5 out of 5 by Doughbuy Great stay at an older hotel
Located right next to the World War 1 memorial and attached to the crown center, this hotel is situated in a great part of town. It's also a short hop to downtown.
The lobby has been recently renovated, and the food at the brasserie restaurant is great (try the steak). Gym closes at 10pm which is a small ding, but the gym pool area is extensive, with plenty of workout equipment, sauna and steam room, locker rooms, and a nice secluded pool and hot tubs. Also, plenty of large meeting rooms, so definitely a good place for a conference. Also, the club lounge has a great breakfast... although it's not open on the weekends.
Rooms are comfortable, albeit a bit dated. There are enough plugs for electronics, and higher floor rooms have amazing views. The staff here is definitely exceptional, and will give SPG platinums the recognition they deserve. Lots of appreciation to the front desk staff. Will be glad to stay here for the next 30+ weeks
August 14, 2016
Rated 5 out of 5 by MemphisMom Exceptional Stay
My stay was absolutely perfect! The room was clean, the bed was quite comfortable, the bathroom was large and well appointed, the staff was responsive and friendly and the food was delicious.
August 7, 2016
Rated 5 out of 5 by scoen Superior Staff
Upon checking in the Front Desk Manager, Charles, asked what brought me to the hotel and when I informed him that I was proposing later that evening he went into a joyous planning mode. I did not ask for anything, nor did I plan on it, but Charles and the rest of the Westin staff not only provided a warm reception for me when checking in, but also a collection of desserts and champagne for when my fiancee and I returned to the hotel. The night was already perfect, and with the added gifts from the Westin it ended perfectly as well. Last, but not least, the room was extremely clean with a beautiful view of both the Liberty Memorial and downtown KC. The Westin will assuredly be my go-to hotel in Kansas City due to the property and most importantly the people.
July 26, 2016
Rated 5 out of 5 by Pam4316 This hotel was amazing
The whole trip was amazing from beginning to end. Check in, simple and fast. Check out, even faster. The kids were talked to and treated amazing. Recommendations for tours in the city were spot on for children. As the adults we had many amenities available to us and we will go back to take advantage of what we didn't have time for. Loved it!
July 18, 2016