Rated 5 out of 5 by Jefferson40 A Must Stay in Kansas City
My wife and I celebrated our 40th year anniversary last weekend at the Westin Crown Center KC. We also celebrated our Honeymoon there 40 years ago. The hotel is perfectly placed to provide a wonderful stay in KC then and now. Recent upgrades have rekindled the first class expereince. The views from our Park Corner suite were breathtaking. The staff were ever so pleasant. The location close to downtown, Sprint Center, Bartle Hall, and Union station make your stay so enjoyable by having so many options. And finally having access the the Hall Crown Center shops, theaters, ice rink, lights and fountains, restaurants.....it is truly a home away from home with benefits...
March 11, 2014
Rated 4 out of 5 by WorldTraveler73 Solid Hotel
Generally solid hotel with pleasant and helpful staff, nice rooms (especially the larger corner rooms with good views of the city) and all of the typical Westin amenities. Nothing spectacular, but nothing really deficient either. Did not try the restaurant, so can not comment there. Location is convenient between the Downtown Light and Power District to the north and the trendy Westport restaurant/bar area and the Country Club Plaza shopping district to the south. Connected to Crown Center mall and by skywalk to Union Station, so very convenient to those places without having to go outside.
March 10, 2014
Rated 1 out of 5 by Eliz77 Worst Westin Experience I have ever had
I am a very frequent Starwood visitor all around the country. This is the most run down Westin I have ever been too. Must have been built in the 60s, can't imagine when it was last renovated. Everything is old and tired from the hallways to the rooms to the gym. Heat broken so hallway was a sauna, with full air (in March) it was not possible to get my room below 75 for sleeping. Towels smelled odd and found feces (!) on one of them. Terrible experience.
March 13, 2014
Rated 4 out of 5 by leoacquarone A great hotel for everybody
It was my first time ever in the US, I went to Kansas on a business trip and was amazed by the quality of the room, location, and good service I received there.
I spent two weeks there in a room were I could see downtown (Sprint Arena), a beautiful view. Heating worked very well for me, and this was a very important factor for a good sleep since I faced a very cold weather during my stay.
The Crown Center Shopping that is in fact an annex to the hotel have a plenty of great places to eat. I can recommend the Einstein Bros Bagels for a quick breakfast and the Milano if you want a nice meal with a group of friends. Don't forget to check the Hallmarks store there for nice gifts.
I really loved my stay there and definitely will come back someday.
March 9, 2014
Rated 2 out of 5 by Joyce6084 Disappointed
I paid for the "Westin Indulge" package for my son and bride which supposedly included sparkling wine and strawberries upon arrival. A daily breakfast was to be included. THEY WERE PROVIDED NEITHER. I am extremely disappointed by the service.
March 11, 2014
Rated 2 out of 5 by ValentinesTears Ruined Valentines GetAway!!
1. They booked 600 kids with band instruments on Valentines weekend and did not put bellhops on elevators to control kids play. (took over 20 minutes to get off room floor.
2. No wash clothes provided
3. Called front desk for help. They would transfer call and noone would pick up for help with problems
4. Ordered wrong size coffee filters for coffee makers. When notified they did not correct the problem.
5. Towels had holes in them.
Do I need to continue. You get the point.
February 17, 2014
Rated 5 out of 5 by Newman86 Friendly and helpful staff
All of the employees at this Westin Hotel were very friendly and kind. It was nice to walk down the hall to and from my room and be greeted with a smile and a friendly hello. Any questions I had about the hotel were answered. This last weekend was one of the most relaxing I have had at a hotel for Quite some time. THANKS!!!
March 3, 2014
Rated 5 out of 5 by Airborne21 This hotel has great attractions
The room was spaceous, clean. Every staff member made it a personal objective to ensure that my and our group needs were addressed and handle in a perfessional way.
March 3, 2014