Rated 4 out of 5 by Mistepper The Billing Department Lacks...
I was inadvertently billed for a double nights stay on the last night of my three-night stay.
I payed cash for my stay the evening before I actually checked out. However, for some reason the hotel computer "system" still charged me for a night that was already paid!
Once I discovered the additional charge, I immediately called the hotel and spoke with someone in the billing department. I was told that I should see a refund on my credit card within 24-48hrs. Well, it's (9) days later and I have yet to receive any type of credit and now the billing department won't return my calls after leaving several messages during their business hours!
March 31, 2015
Rated 5 out of 5 by Lisa06 I love this hotel
From the moment you arrive at this hotel, you know that you are someplace special. The facility is beautiful and the staff is amazing!
February 23, 2015
Rated 4 out of 5 by Brad1000000 Nice older Westin
This is a fairly well maintained older hotel in the midst of Crown Center within walking distance of a variety of restaurants and employers. There's also a shuttle to downtown. I was in town during a snowstorm and someone was swimming in the heated outdoor pool, but that's not for me. Crown Center isn't that much of an attraction but it's nice to have the mall and businesses connected to the hotel when the weather is bad.
Platinum received an upgrade to a "preferred" room with nice view on high floor and access to club lounge. Lounge is small/limited seating for such a large hotel and food wasn't great. There is a computer and printer for your use in the lounge.
February 22, 2015
Rated 4 out of 5 by Leatherneck1991 No sleep
Nice hotel and my family lines staying here. Last night was a bad expierence, they were having a folk music convention. Woke up around midnight to sounding like there was a concert next door. It was underneath us on 7th floor. Security said nothing they could do that they were allowed to play until 3 am, so got to go to sleep at 3 am. Not sure how many hippies I was going to encounter, I was ready to go down and starting kicking in doors and taking matters into my own hands, but being smarter than that, I knew it would cause more trouble. I sure wish they told me they were putting me straight over a loud concert when I checked in.
February 22, 2015
Rated 1 out of 5 by disappointed12345678 Wasted Money!
Booked through Hotels.com..and we paid $300 for one night. When we checked in I was so excited to get to the room as it was our kids night away. Once we walked in I had a feeling. The corners of the room had so much dirt and dust and I found hair on the comforter right away. (No I was not looking for this) . No big deal remove the comforter. Then as we are hanging out in our room, another guest WALKS IN. Someone double booked our room! Thank GOD we were decent. Doesn't end there. Morning comes and I want to shower. Can't do that, the tub is backing up in addition to that there was ZERO hot water to wash my face in the sink. When I brought this up upon check out they just said sorry and sent us on our way. Ummm, really? You double booked our room in addition to me not being able to shower in the morning! Will not be staying here again, only thing they have going for them is location and that is it.
February 17, 2015
Rated 4 out of 5 by TJW87 Nice hotel
We really enjoy the Westin at Crown Center. Have stayed here numerous times of the years. Nice bar and lobby area to relax. Rooms are nicely appointed and spacious. Love the rain shower! Also love the easy access to Crown Center as well as Union Station. Good central location to stay if you want to go downtown as well as the Plaza. Nice all weather pool as well.
February 15, 2015
Rated 5 out of 5 by Math2015 Always enjoy coming here!
I come out to KC every year for a week with a group of math teachers. I am never failed to be impressed with the service and the rooms. Every need is met. I am looking forward to coming here for my 8th year. Thanks!
January 31, 2015
Rated 3 out of 5 by Kennysmom Rooms are very dated
We had a suite with a parlor room and the room decor was very dated and the carpets were stained. Not what I expected for the suite. Also, some of the lobby decor is similar to what I remember from when I stayed there in the 1980s. In addition, we had trouble getting hot water for a shower and then cold water when we needed it.
January 19, 2015