The Westin Kansas City at Crown Center

  • 1 East Pershing Road
  • Kansas City,
  • Missouri
  • 64108
  • États-Unis
  • Carte

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Rated 3.8 out of 5 by 762 reviewers.
Rated 2 out of 5 by Some management proved to be unprofessional I was disappointed in the manner in which the night manager handled some situations the night of our stay. The staff that night was very unprofessional and as a result I did not feel welcome staying in this hotel. December 9, 2014
Rated 5 out of 5 by Wonderful hotel Very nice accomodations I would recommend this hotel to friends and family. Loved the location too. December 8, 2014
Rated 5 out of 5 by Excellent Stay The television didn't work and someone came up promptly to fix it. We received complimentary water. The surroundings were very nice. Close to everything that we wanted to see in KC! December 5, 2014
Rated 2 out of 5 by May have been nice, but..... It's an over worked hotel, tired, beat facility (room levels) and not a real "Westin" quality facility. Carpets are stained, showers have mold, it's honestly in need of a redo. I am a "platinum" member and dont get treated any differently than a regular guest... The hotel depends on making money from conventions and larger events and has no interest in normal folks for one times stays or "platinum" guests that stay on a regular basis. There is no real restarant in this facility, the original fine dining location on the top floor has been closed and what is left is a sad quiet hotel eating establishment. The staff works really hard to make your experience "ok" but honestly this place needs to be redone. Seriously it's the TOP SPG location in KC and it is BELOW PAR. November 30, 2014
Rated 5 out of 5 by Very spacious Stayed during a crazy holiday weekend. Check in was fast and very thorough. All staff encountered were very friendly and helpful. Room was spacious and clean with a wonderful view. Hotel does need some minor updates, but that is to be expected with an older hotel. Everything functioned well in my room and this property definitely lived up to my expectations for a Westin. Will definately be my go to property when I return to Kansas City. November 30, 2014
Rated 2 out of 5 by Tired... This hotel COULD be awesome, but unfortunately it is tired and dirty! Don't be fooled by the lobby. The rooms are SO SO SO dirtily. And the concierge lounge is weird...like a room turned into a lounge! SO small! I haven't slept here yet as we just arrived but even my kids are a little disturbed by the filth. I've read other reviews saying the same thing...wish I would have read them before staying here.... November 19, 2014
Rated 4 out of 5 by Excellent Stay I was staying overnight in Kansas for a business trip. My stay at the Westin was very nice. I had a corner king room. The room was ok, it seemed a bit dirty. Housekeeping needs to spend a little more time on dusting and making sure the WHITE comforters are cleaned. All of the staff was very nice. The club lounge was a bit odd. It looked as if they had converted a guest room in to make shift club lounge. Hopefully this is not a permanent solution. The food they offered was just ok, the evening hors d’oeuvre was much better than the breakfast. Good location close to the plaza for great eating and shopping. November 8, 2014
Rated 2 out of 5 by Did not meet expectations Check in on Friday evening took about 30 minutes. Room was in need of a thorough cleaning, as there were stains on the carpeting, drapes, walls and ceiling. No maid service at all on Saturday despite specifically asking for it at check in instead of the extra SPG points. Went down to front desk Saturday night to complain but no one was on duty at the time. Most Westin hotels are amazing properties - this is not one of them. November 17, 2014
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