Rated 2 out of 5 by Rosa21 Some management proved to be unprofessional
I was disappointed in the manner in which the night manager handled some situations the night of our stay. The staff that night was very unprofessional and as a result I did not feel welcome staying in this hotel.
December 9, 2014
Rated 5 out of 5 by Spider4455 Wonderful hotel
Very nice accomodations I would recommend this hotel to friends and family. Loved the location too.
December 8, 2014
Rated 2 out of 5 by Gbird3 May have been nice, but.....
It's an over worked hotel, tired, beat facility (room levels) and not a real "Westin" quality facility. Carpets are stained, showers have mold, it's honestly in need of a redo.
I am a "platinum" member and dont get treated any differently than a regular guest...
The hotel depends on making money from conventions and larger events and has no interest in normal folks for one times stays or "platinum" guests that stay on a regular basis. There is no real restarant in this facility, the original fine dining location on the top floor has been closed and what is left is a sad quiet hotel eating establishment. The staff works really hard to make your experience "ok" but honestly this place needs to be redone. Seriously it's the TOP SPG location in KC and it is BELOW PAR.
November 30, 2014
Rated 5 out of 5 by KCWolf Excellent Stay
The television didn't work and someone came up promptly to fix it. We received complimentary water. The surroundings were very nice. Close to everything that we wanted to see in KC!
December 5, 2014
Rated 5 out of 5 by Mplsmike Very spacious
Stayed during a crazy holiday weekend. Check in was fast and very thorough. All staff encountered were very friendly and helpful. Room was spacious and clean with a wonderful view. Hotel does need some minor updates, but that is to be expected with an older hotel. Everything functioned well in my room and this property definitely lived up to my expectations for a Westin. Will definately be my go to property when I return to Kansas City.
November 30, 2014
Rated 5 out of 5 by DrPR Great Service Overall
Excellent service and friendly staff. Dustin at the Front Desk provided the best service during our stay. He was very friendly, knowledgeable, helpful, and efficient.
Some improvement in the friendliness and helpfulness of the Club Lounge staff would make our stay even more enjoyable.
Wonderful view of the Union Station at night from our Platinum-upgraded suite. The remodeling of the lobby area is almost done. Look forward to seeing it soon.
December 16, 2012
Rated 5 out of 5 by Brad1000000 Great Hotel, Great Service
Surely this is one of the older Westin hotels, but it has been maintained fairly well. The elevators are original, so they can have slower service at busy times (check in/morning), but it wasn't frustratingly long. Parking is a pretty good deal ($16/night) and the club lounge is comfortable and provides a nice spread in the evening and morning. The night I was there, four types of salads were served, as well as the typical cheese/fruit trays. In the AM they had real oatmeal and very good breakfast sandwiches (egg, cheese, bacon) as well as pastries and cereals. I was pleasantly surprised with the quality of the hotel and the pleasant staff, and will surely stay here on my return to KC.
June 26, 2013
Rated 4 out of 5 by Jake2011 Excellent Stay
I was staying overnight in Kansas for a business trip. My stay at the Westin was very nice. I had a corner king room. The room was ok, it seemed a bit dirty. Housekeeping needs to spend a little more time on dusting and making sure the WHITE comforters are cleaned. All of the staff was very nice. The club lounge was a bit odd. It looked as if they had converted a guest room in to make shift club lounge. Hopefully this is not a permanent solution. The food they offered was just ok, the evening hors d’oeuvre was much better than the breakfast. Good location close to the plaza for great eating and shopping.
November 8, 2014