Rated 5 out of 5 by KarenK1923 Silpada National Conference Stay
As a first-time attendee of the Silpada National Conference, one can only imagine the images of more than 3,000 Jewelry Crazed Women staying in just a handful of hotels over a five day period of time and the chaos that comes with their excitement and energy! With that can also come overwhelming difficulties for any hotel and its staff, yet I was completely and pleasantly surprised at the accommodations, staff, and warm welcome to all of the Silpada Sisterhood and the love of same that return each and every year by each and every member of the Staff that I came in touch with! I will be back next year without question!
July 21, 2014
Rated 3 out of 5 by 2013NationalChampions Disappointing stay
This was my first stay at the property - and first at a Starwood property in several years. While the location is great, small things like charging for the use of the fitness center, lack of vending machines and early closing of the gift shops, and general unresponsiveness of front desk staff was disappointing.
July 26, 2014
Rated 5 out of 5 by Sapphire914 Comfort and Cleanliness
I enjoyed my stay very much. I was impressed with the look and cleanliness of the Westin. I enjoyed the quality of the bedding and the comfort of the mattresses. This Westin Crown Center met all my expectations, and I hope to stay there again in my travels.
July 15, 2014
Rated 3 out of 5 by Juls11 Too warm!
This is my first time staying, so will give the hotel another try, but my room was hot. Sitting downstairs in teh lobby with a glass of wine was too warm. I put my thermstat on 65 and there was no way it got near that temperature. By the time I showered, dried my hair and left, I was sweating!!!
July 26, 2014
Rated 3 out of 5 by kp53153 This Hotel doesn't honor special rates
I checked in for the Silpada Convention on July 17 and out on the 20th. My rate through Silpada was $162 however, I noticed on line that there were several specials running during my stay that would have made my rate about half of what I was paying. I spoke to the day manager, Colin, who said there was nothing he could do. Sorry. However, he would speak to the GM and call me. He never did. The next day, I inquired again and same response, sorry. Very disappointing and not at all how I expected the management to react. Obviously customer satisfaction is not high on Westin's list. I sent an email Monday with the same dissatisfaction but no response again. So, I will now post my experience on social media. I know several of my Silpada Sisters had the same experience and are also dissatisfied. How disappointing. Next year for conference, I will NOT be staying at The Westin, or any time for that matter.
July 24, 2014
Rated 4 out of 5 by TrishP Very nice
The hotel is attached to Union station via catwalk which is very nice. The hotel lobby is very nice but the star is definitely the mezzanine which showcases a beautiful waterfall. The room was spacious and clean. The pillows were a little odd, more cylinder shaped rather than a rectangle but that was ok. The air conditioner didn't work too well, I put it down to 67 just to get the room to 70. The staff was extremely friendly! Mollie checked us in and she was so friendly! She made a great impression!!
July 22, 2014
Rated 5 out of 5 by Julie711 Wonderful place for our wedding guests!
We were so happy to work with the staff at the Westin Crown Center for our wedding guest room block. They were helpful, always answered questions right away and our guests enjoyed their stays. We also spent our wedding night in a suite and were so thrilled with the size and comfort of the room. The champagne and strawberries that were left in the room for us was a wonderful touch! Thank you for everything!
July 23, 2014
Rated 2 out of 5 by Sketchy Not as heavenly as I expected
The room was very large and had great big windows that let in lots of natural light. The coloring of the room was a soft pale blue and very soothing.
On the surface the room was clean and looked like a typical Westin facility. There were a few problems with the ceiling, basically some of the popcorn was tearing away with pieces hanging.
The towels and linens were the downfall. Not up to the Westin standard at all. In fact I left one hand towel with the front desk and advised them that they inform housekeeping to begin using it as a rag - it was torn and frayed. The sheets were a bit rough and not the heavenly silky sheets I have come to love at Starwood properties.
July 16, 2014