Rated 4 out of 5 by biz0623 Hotel is centrally located
in general, rooms were very nice, Hotel staff very attentive. Bathroom had slight soured smell. But after air was going full blast, smell subsided.
October 20, 2016
Rated 2 out of 5 by DrD55 Avoid Corner Room #1015
Four years ago, my wife and I spent our 1st Anniversary at the Westin Crown Center. We had one of the corner rooms with wonderful views of Union Station, the Liberty Memorial and downtown Kansas City. To celebrate our 5th Anniversary, we returned to the Westin and selected a corner room again. Westin describes these rooms as "corner rooms with a view". This time, our corner room with a view was primarily of roof tops. We could see parts of the Crown Center plaza and the top of the Liberty Memorial. No beautiful views here! Very disappointing for the price! Should be listed as a corner room with limited views! Additionally, the rooms look as if they have never been updated. They look the same as they did 4 years ago and they probably haven't changed in a number of years! The rooms just look old and in need of a facelift. The room looked dirty from years of use. The bathroom floor was sticky to our rubber sole shoes. Our balcony area had chunks of concrete missing.
Overall, a very disappointing experience! However, it is convenient to a lot of area attractions.
October 19, 2016
Rated 2 out of 5 by PolpettaFormaggio Poor front desk help
The front desk area is slow, non-caring and you just feel like why did you decide in staying at the Westin in KC. Its a shame that the front desk does not make the guest feel welcomed.
October 17, 2016
Rated 2 out of 5 by Otej341 Weak and needs help
Booked hotel on a busy weekend so I assumed it would be busy. However front desk was constantly understaffed 1 to 2 workers with a line of 10 to 20 people. Asked for a king bed got 2 double beds they claimed I had requested two doubles. Hotel furniture is dated I think the refrigerator was older than me. Only thing that net expectations was the valet polite and quick. But the hotel managed to throw a wrench in that was charged for self park and valet parking. Also for the cost wifi at $10 for a night no thanks that's usually free. I opted not to use their wifi signal showed really weak. In the end Hotel was overall weak and needs help...
October 17, 2016
Rated 4 out of 5 by Pugger Staff Superiority
Thanks to everyone for making our 5th Anniversary so special. From parking attendants, bellmen, front desk, housekeeping to room service. All were prompt and courteous. Thank you for the upgrade to the corner suite with view of the Liberty Memorial (site of our engagement). And what a special touch to send a bottle of champagne up to our room. Bravo!
October 9, 2016
Rated 3 out of 5 by metaverse Mixed experience
Got in late due to delayed flight, staff at the desk were not overly friendly. Club access wasn’t applied to key-card, even though Club room was just down the hall, and it was part of my rate. Huge line in the morning to get that sorted out.
Parking is less than clearly marked, wound up going out a door somewhere else in the complex, gate agent was kind enough to let me out, since parking was on the hotel bill.
On second day Club room was closed, but door was locked from the inside and no note on the door.
Keycard failed on 3rd day, given new key, but guess what, no Club room access again.
Pizza place in the attached mall is good.
September 30, 2016
Rated 5 out of 5 by micindy Excellent hotel and staff
We absolutely enjoyed everything about our stay! The staff treats you like you are the most important person they will see all day. The rooms are so spacious and comfortable, especially the bed! It wraps you in comfort and luxury and you may sleep better than at home. I personally loved the rainfall shower! We will certainly return here and recommend it to everyone who is looking for a great place to stay in downtown Kansas City.
September 12, 2016
Rated 3 out of 5 by Traveler5761 it's ok
We were in a king park corner room 1642 door opened into a wall door should have open from the other side into the hallway of the room. We ask for info on local resturants and things to do. The SPG desk could not answer the questions we asked. The irish fest was across the street from hotel and madegetting into the drive alittle tricky.
September 5, 2016