Rated 3.8 out of 5 by 246
reviewers.
Rated 4 out of 5 by BizTraveler Westin Cincinnati
Overall, enjoyable stay and found staff while in the hotel to be exceptionally helpful.
However, the water to sink and shower did not adjust and hot water temps were well above safe level. Choice: hot or cold and took several minutes running to transition.
Housekeeping did not even fluff pillows.
Post checkout, when I called to notify there was an incorrect charge on my bill, I was on the phone nearly 10 minutes repeating information to several people before being informed that it would take 24-48 hrs to credit my bill and to issue a revised statement.
May 16, 2013
Rated 1 out of 5 by eye95 Staff are obnoxious
They don't solve guest problems. They just apologize profusely for how the guest feels! Then they apologize for apologizing too much.
When a guest has a problem, they expect solutions, not apologies and excuses. This is especially true when dealing with management who react similarly to the front-line personnel.
I think the attitude must be embedded in their training, so I won't stay at a Westin again, or at a Sheraton, or at any other Starwood hotel.
For the price (overpriced), I expect better.
May 15, 2013
Rated 4 out of 5 by Vanna Center of Everything
This hotel is in great proximity to the life of Cincinnati...I am a frequent guest so its nice that the staff remembers who you are and attentive to your needs.
May 17, 2013
Rated 5 out of 5 by MaryKate Staff was great!!
We had three rooms reserved. When we made reservations, the only rooms available were king rooms. We needed double bed rooms. They put a request in the computer but I was doubtful it would happen. When we checked in, we had the double bed rooms and they were next to each other on the same floor. I was so pleased. The rooms were clean, showers and beds are heavenly!!
We love to stay at the Westin so we can walk to the Red's games. Very convenient.
May 14, 2013
Rated 3 out of 5 by Linda Linda
First thing we experienced was two dogs (assume staying in the hotel). I really don't have a problem with this until we check in and go to the elevator and there is a small dog mess in front of the elevator - turned me off immediately!!!! Clean up after your dog or, since the hotel allows dogs (assuming) - have your cleaning crew take care of it. Disgusting. Came down stairs after getting ready and sadly, it was still there. Come on!!! Upon returning after dinner - gone (thank you!)
The room itself was nice and big, beds comfortable - but I kept wondering if a dog had been in there in the past and did the same thing on that floor (left my socks on just in case).
April 29, 2013
Rated 5 out of 5 by john17837 Great Experience
We had a great experience at the hotel this past weekend. The staff were friendly, helpful and very professional. The rooms were clean and neat and the beds were very comfortable. The pool was clean and well maintained and the kids had a good time swimming. We enjoyed the work out room and equipment. Thank you so much for this past weekend it could not have been better!!
May 6, 2013
Rated 5 out of 5 by Arvind Amazing support staff
I had missed my wallet in a restaurant near by. The front desk staff were very quick to call the hotel to verify if they still had it. And they did! It is wonderful to have such amazing people as hosts who are quick on their feet and would like to really help if and when in need. I am a very big fan of Starwood ( all my previous, current and future reservation prove it).
This reinstated that!
It was a great stay and a very pleasant experience.
April 29, 2013
Rated 5 out of 5 by Kathy13 Hotel location
Loved our room overlooking the Tyler-Davidson Fountain. Comfortable beds,
very clean room and a beautiful view. Thank you!
April 29, 2013