Rated 5 out of 5 by Spgforall Great times!
We are long time Starwood elite vacation owners and traveled here for overnight stay. The front staff was excellent, the bell staff and valet service also excellent. Did try the bar after the springsteen concert. Drinks were fine but needed more help as one bartender had to cover everything. Had to order at the bar as table service non existent. Bartender dis suggest a great wine and he was very good. Will come back again.
April 10, 2014
Rated 5 out of 5 by kbrpnd1 This hotel was great for my stay
The Westin Cincinnati was great for my stay. It was located in a central place to my meetings at the convention center and the fountain square. Staff was excellent and very helpful and accommodating; especially the sales and marketing team.
April 11, 2014
Rated 3 out of 5 by ChristineJ Heavenly Bed, but no service!
I booked a room for two, but when we got to our room, it was set for only one guest. I called express service to get an additional robe, towels and pillows and we never received them. On the second day of our stay, I requested these items from one of the janitorial staff and she was happy to provide the items to me right then and there. I thought a four-diamond hotel, such as the Westin would provide better service than NO service. Disappointed.
April 9, 2014
Rated 5 out of 5 by ladybug1 walking distance to several attractions
Hotel was easy to find, checkout/check-in and valet parking were very speedy. We really liked the security of the elevators requiring a key card no matter what floor you were going to. All around great experience! Will come back on our next visit for sure!!
April 4, 2014
Rated 5 out of 5 by Graham96 Awesome Desk Staff
During our recent stay at The Westin Cincinnati we were greeted by an awesome woman who's name we failed to get . Her smile and attitude were infectious and she truly made us feel like special guests toThe Westin. Hope she is on the desk for our next visit!!
April 2, 2014
Rated 4 out of 5 by Suz88 Comfortable but needs updates
I have stayed in a lot of Westin properties and this was comfortable but needs to be cleaned and updated some. Pool was nice on the 17th floor but deck was dirty and chair pads need cleaning. Beds and rooms appeared clean, hall ways are dark and a little dated, same with lobby. Stayed on a Sunday night and hotel bar was closed.
April 1, 2014
Rated 2 out of 5 by jardizzil Disapointed
Room was Hot and dirty.
Staff took awhile to respond to needs.
April 1, 2014
Rated 1 out of 5 by OhioResident Very Poor Customer Service
Note: I attempted to contact hotel directly but the email address THEY provided was not valid.
Upon arrival to our room we entered and found trash on the floor (cellophane and multiple sticky notes) and a dirty bathroom (tub and toilet). All items that we would have overlooked if the service was exceptional. I'm 8 months pregnant and the bed only had 3 pillows. I've never been to a hotel room with so few pillows. I called room service (utilizing the 'service' button on your phone set) immediately and explained that I needed 3-4 more pillows if possible as I require them to sleep when pregnant. They assured me we would get them. An hour later still no pillows so I called again. After 30 more min of waiting we left to go to dinner etc expecting them to be in our room or in front of the door upon our return. We returned around 9:30pm and still no pillows. So I called again. This time I asked for the pillows and two forks (we brought dessert home from the restaurant). After an hour of waiting for both items (still no pillows or forks!) I called back. I explained that I was 8 months pregnant and simply could not sleep without the pillows and if unable to bring me pillows would there be a location I could go pick some up. He assured me I would get my pillows and forks right away. 30 min later 2 pillows arrived (not the 3-4 I requested). We never did receive the forks.
I value customer service especially when staying away from home and found this to be some of worst customer service I've experienced in recent memory. I found it interesting that the next morning when checking out no one asked how our stay was. I would have shared our experience at that time if someone had only asked. It goes without saying that we do not plan to stay with the Westin when in Cincinnati again
March 31, 2014