Rated 2 out of 5 by Sap1 Not quite the Westin experience
I was locked out in the bathroom at Westin Cincinnati! I had no other option but to bang on the wall and call for help. After half an hour someone heard my knock and sent hotel security. The bathroom door knob was so loose that they could not even open that from outside - they had to unscrew the knob to open the door! This was a harrowing experience and least expected in a Westin. The floor manager refused to accept this was a maintenance issue and said it was more of a housekeeping issue. I did not agree. I was awarded 10k points but that does not compensate for my ordeal. I am not seeing a lot of reasons for staying with SPG nowadays. Something is amiss!
November 26, 2013
Rated 3 out of 5 by Dlynalex This hotel needs to get back to its "A game"
I would like to see this hotel return to its former glory. The quality of this property has slipped.
December 13, 2013
Rated 2 out of 5 by ExperiencedTravelCouple Great view, incredibly loud room noise
Pros: Our corner Deluxe Luxury King was a great room with a wonderful view of Fountain Square. The room itself was very comfortable and we were quite happy with the space this room provided. Check in was quite quick and the staff was helpful. The room amenities of robes/safe were nice to have available.
Cons: Sound insulation. Despite having only one room next to us, we could clearly hear everything that occurred in that room. The sound carryover was enough that we left the hotel for elsewhere after only staying 4 hours.
In fairness to the staff/facility, I did not report the noise nor request to be transferred to another room. The front desk was very apologetic and offered to relocate me. I declined, as the sound insulation was probably no better in the room where I would have been placed, and I was not interested in losing any more sleep.
For a better hotel in a downtown business location, I am disappointed at the lack of attention to detail on room assignments. Why a couple with no children was placed near a teenage slumber party is bothersome. I understand this might not have been a priority for the hotel, but it was enough of an issue we left immediately and have little chance of booking there again.
December 1, 2013
Rated 4 out of 5 by KRK3200 Comfortable room and beautiful view from the room
I stayed in a deluxe two bedroom with a fountain view. The room was comfortable and had everything I needed and the view couldn't have been better. I am a little OCD when it comes to cleanliness so the room could have been a bit cleaner (dust on the furniture and a cup under my bed) but I would definitely stay here again. All of the staff were friendly and helpful as well.
December 9, 2013
Rated 1 out of 5 by smergy there are better hotels
well the only reason i stayed here was because it was my work Christmas Party, the bed was very uncomfortable, the shower was not good at all, i couldn't find a balance between the hot and cold. I know other hotels do this but for the price to stay here i expect some sort of breakfast, or at least at discount at your restaurant, I could have gone to McDonald's and got better food at a third of the price.
December 9, 2013
Rated 3 out of 5 by kevin624 Good as always but there were problems
Elevators were very slow up and down. Staff claimed they did not have any extra pillows available because they were at full capacity, really? I did not like the fact there was no restaurant in the hotel. Had self service cafeteria type which I do not think is appropriate for a Westin quality type hotel.
December 9, 2013
Rated 1 out of 5 by MCC23 Latest stay at Westin
I am an Account Director for a number of P&G brands and am in and out of Cincy every few months. Historically, I have been very satisfied with my stays at the Westin but this trip was different. When I got in the shower the morning after I checked in, there was a wad and I mean wad of hair on the bathtub surround which I didn't even want to deal with so I left it. I was in a meeting from 8 a.m. until 7 p.m and then out to dinner with my Brand so I did not alert the staff at the Westin as I was leaving the next a.m. I woke up to gurgling in the bathroom and dirty water was coming up from the bathroom drain and left quite a bit of black silt all over the sink. Again, I did not want to deal with a plumber in my room as I had a work call and then checked out. When I did alert the staff upon checking out, they were extremely apologetic and offered to do something for me which I didn't accept. I was in Room 514. If you feel it is appropriate, I would like some extra Starwood points as I do like to stay in your facilities and this experience was not typical for Westin properties.
December 6, 2013
Rated 3 out of 5 by hjkl1245 Not the first choice
We stayed on the 4th floor and the elevators are as bad as I have ever seen, In fact I cant think of a time anywhere that it was so bad. The wait every time but once was approximately 15 minutes plus.
Others we talked to were having the same problem. All elevators were working.
November 18, 2013