Rated 3.8 out of 5 by 146
reviewers.
Rated 5 out of 5 by Jamore Wonderful
Had a wonderful time there very pleased with the accommodations
May 12, 2013
Rated 5 out of 5 by BandS66 Historic Hotel
The hotel's history, architecture, location, and pet friendly policy attracted us back for our second visit. With regard to the last point, the water bowl and biscuits near the front entrance was an unexpected perk very much appreciated by our Cocker Spaniel. Also, the day we arrived there was manager's reception in the lobby, also an unexpected perk that we appreciated.
May 7, 2013
Rated 5 out of 5 by Todd79 Great Place
Nice simple very clean room. I ate at the hotel restraunt for breakfast buffet and it was very good.
May 6, 2013
Rated 2 out of 5 by DisappointedBride Bad experience for my wedding night
I reserved a room at this hotel for my bridal party to get dressed and for my wedding night. Two days prior to check in I called to see if I could do an early check in. I was told that there should be no problem at all and made arrangements for 10am. I arrived at the hotel after 11am and the room was not ready. They were able to get my wedding dress hung up in a back room.
As part of my room package I ordered the "Westin Renewal Package" which included breakfast, a newspaper and a late checkout at 4pm. Nothing about breakfast was mentioned so I checked in at the desk before turning in for the night and asked how breakfast worked. I placed an order for room service the following morning. The next morning the breakfast was 15 minutes late and missing the coffee order. We were also charged for breakfast and never received a newspaper. At 3pm our phone rang and we were asked if we were leaving soon so they could clean the room. I explained I had late check out at 4pm. When I went downstairs to check out the front desk asked about our stay and I gave them a list of the above issues with me. She started arguing with me about the late check out being at 3pm and not 4pm. I was able to pull the email up on my phone to show her the 4pm time mentioned in the email. She said that she could do nothing about changing the rate of the room. We explained that we weren’t interested in that and were just providing feedback to our stay so they could improve in the future. She went and got the manager. He came out and asked “Did you have a problem with your breakfast?” We explained the situation. The manager and the front desk lady were not apologetic or demonstrating accountability for the situation.
This was quite a disappointing stay especially for my wedding night. This was the first time I have ever stayed at a Westin and I am not sure I would do it again.
May 6, 2013
Rated 5 out of 5 by DellPickle Overall we had a great experience.
Overall we had a great experience. The staff was very accommodating and the service was prompt. The facility was clean and our room fit our needs for the duration of our stay. The hotel was in a convenient location for walking in downtown and it was nice to have a safe place to park our vehicle. In addition, the parking service staff was friendly and helpful.
April 29, 2013
Rated 5 out of 5 by wodu Grand Experience at Historic Hotel
We booked a room at this beautiful historic hotel because we wanted to attend the Columbus Jazz Orchestra's performance in the connecting Great Southern Theater. After the performance some of the musicians came into the lobby of the Westin and continued to play music for the enjoyment of many people who relaxed in the spacious and gorgeous lobby and had a drink from the quaint hotel bar. We had a great night's sleep due to a plush, comfortable bed and very quiet surroundings. The staff was attentive from the valets to the servers in the restaurant. The hotel was built in the late 1800's, but the accommodations are still top notch 100 + years later. I especially liked the refreshing cucumber and lemon water offererd in the lobby.
April 15, 2013
Rated 5 out of 5 by deblon Awesome Stay
The staff seemed to bend over backwards to please us. The room was beautiful and extremely comfortable. We would highly recommend the Columbus Westin.
April 23, 2013
Rated 2 out of 5 by chiragglal Westin Columbus - Needs Improvement
All I can say is Staff Staff Staff - The Westin Columbus needs to be equipped with more professional well trained staff than hiring someone straight out of college or high school. From the Check-in to Check-out I didn't feel I was staying a Westin. The associates were having hard time explaining SPG related questions. I had ordered food at the restaurant downstairs and that arrived 45 mins late. My bonus were never credited to my account. The staff need to take more personal responsibility.
Will not be staying there again.
April 16, 2013