Rated 3 out of 5 by divenoob Not Westin Standards
My hotel stays are for pleasure so my main concern is the room itself. I have no opinion on any of the hotel amenities (gym, restaurant, etc...) I was very disappointed in the quality of the room for a Westin. It was outdated and small. I could have had the same type of room and quality at a lot cheaper hotel. I have stayed in many other Westins and this one is by far the worse one I have stayed in especially for the price tag. I tried to do self park in the lot next door and they said I wasn't allowed to. I was only allowed to do valet. The service and location were excellent. I will not be going back to this Westin. There are other competitors with better accommodations for a lot cheaper.
March 25, 2013
Rated 1 out of 5 by Katrinka7 Needs a customer service overall.
1. Be aware if you ask for a rollaway bed, even if they tell you yes, it is not guaranteed.
2. Check your bill, there were two instances in our group of wrong billing. One where we were charged for the roll away that we didn't get and the other was for a higher rate than promised.
3. Be prepared to be inconvenienced for their mistakes. If they charged you wrong, which they did for both of our parties, you will have to go online and jump through hoops for their mistake. They continue to hit your credit card and you have to go online and fix the mistake to be be reimbursed for their error.
4. They cant handle large groups well. Our wedding group had a lot of problems. Almost ruined the weekend.
July 29, 2013
Rated 4 out of 5 by Gigi13 Good Hotel
I found Westin Columbus to be very good in meeting my needs. The hotel staff is excellent in meeting the needs of their guests, Hospitality was wonderful and location is good!
There were only 2 negatives I found; 1) the internet service was very poor. Often could not connect and when I could service was very poor and never was able to connect in guest room. Internet service should be free in the entire building, not just in the lobby. 2) Valet parking is wonderful but to charge $22 dollars per day is a bit high, especially since the car was only around the corner and not in covered place.
April 1, 2013
Rated 2 out of 5 by NickName101 'Goodbye Columbus'
Nice try but barely passable. Staff was the best aspect of this hotel. This hotel was noisy, bed was just ok, good shower, comfy pillows and bedding. Did appreciate the refrigerator and safe.You felt you are always digging into your pocket to pay for expensive add-ons: valet parking $22.00 plus in and out tips, $9.99 a nite for wi-fi, $17.99 for a movie! I must say, it was refreshing to see extra TP and tissue in the bathroom from the get go. Horrible traffic on weekdays, you are in a semi deserted area downtown and have to walk quite a bit to get anyhere, and deal with lots of street folks loitering or living in doorways and mediocre yet expensive restaurants. Hotel food would pass for airplane food.
August 12, 2013
Rated 4 out of 5 by LoyalGuest Good - but service needs attention to detail
First off, I love this hotel, and am delighted it's a Westin.
ALL associates demonstrated an interest in positively impacting my experience.
However, housekeeping was inconsistent.
- Used towels were removed, but not replace.
- The queen bed was made with a double sheet.
- Room service coffee from Monday was not removed from Monday's nor Tuesday's service.
- The carts should be neat and presentable like everything else in a guest area.
Please consider adding a few more healthy items/variety on the restaurant/bar menu. Thank you for the good bourbon selections!
Thank you to FD John (?) for assisting with extending my stay in the same room.
Door staff made a great first/last impression, and throughout my visit.
May 13, 2014
Rated 1 out of 5 by rc121992 Room Not Ready
I arrived at the hotel a little past 10PM on 10/28/13. I waited at the front desk while the person checking me in was waiting. It seems someone else had opened my reservation and it was locked. The front desk manager came out and they both stared at the computer screen. I was then told that my room was not ready, that it had to be cleaned. Really! At 10PM? After waiting about 20 minutes and watching 6 others check in (It seems that their rooms were clean). I finaly got my room. If you com to Columbus, don't stay here. Stay at the Sheraton instead. It si a better managed hotel.
October 29, 2013
Rated 1 out of 5 by dp1108 New Mgmt
I have been coming here for years and I can only assume there is new mgmt or management issues.
My room was dirty upon arrival, shower backed up, and AC wasn't working. The valet lost keys for a day and nothing was done about it.
Terrible overall experience.
July 5, 2013
Rated 3 out of 5 by Cocky123 Rooms a bit small
Our stay at the Westin began a bit rough with overworked valet service and rooms not ready. Requiring us to dump our bags and hanging clothes on sidewalk and in lobby during late afternoon Thursday arrival. No real help from hotel staff on handling this problem. Hotel apparently has an interesting history but unfortunately it was not told to us what that is. As a history buff, I would have appreciated knowing it. Drinks from hotel bar and at hotel receptions WAY overpriced and service in the bar not extremely attentive.
Food at event dinner on second floor very average, although service very good.
Hotel located a couple of blocks from state capitol and Scioto River and ongoing greenways project. Be sure to take a walk!
April 30, 2014
Rated 3 out of 5 by jdm58 Disappointing service
I stayed at the Westin Columbus on a near-weekly basis for about 7 months while I was doing business in Columbus (May to December 2012). The basic facilities are fine: rooms are a bit small and could use some updating, but the bed, shower, etc., are generally of the typical Westin quality.
What wasn't of the typical Westin quality, however, was the service. For the most part, I’d describe the service as “spotty” – most of the issues I encountered were not a big deal on their own, but together contributed to a lower quality experience. However, over the last month or so that I stayed there, the service level seemed to drop markedly, such that a day could barely go by without my having to deal with some sort of issue.
January 15, 2013
Rated 4 out of 5 by Joburg12 Very Responsive Staff
A few things needed fixing. These were done immediately and graciously. The strong culture of client service comes from the manager down.
October 20, 2014
Rated 2 out of 5 by Traveler4444 Housekeeping and desk staff needs improvement; not up to Westin standards
This Westin property needs improvement and is not on par with others in the brand. First, the positives: the property is historic but updated, the gym facility is excellent, and there was no line to check in or out of the hotel. However, upon check-in, I was told no upgrades were available (SPG gold), and I was assigned to a small interior room with a courtyard/roof view. The principal issue was that my room was not clean: there were hairs on the fitted sheet, the mattress pad directly under the fitted sheet on the bed was stained and laden with hairs and lint, and there were long women's hairs in the bathtub/on the shower curtain. The room also had some smaller issues; a light was out above the closet, the magnifying mirror in the bathroom was coming loose from the wall, and the handle of the hair dryer was greasy. When I raised the lack of cleanliness with the desk attendant at checkout, it was ignored. She came across as unfriendly, harried, and overwhelmed--working the front desk alone with guests trying to check out and the phone ringing repeatedly.
I had dinner at Thurber's in the hotel during my stay. Service was attentive but slow; food was acceptable except for one of the worst steaks I've ever had in a restaurant. The ice cream dessert was rock hard and served--amazingly--directly in the carton.
Overall, a disappointment. Not worth the SPG points
October 24, 2014
Rated 5 out of 5 by wodu Grand Experience at Historic Hotel
We booked a room at this beautiful historic hotel because we wanted to attend the Columbus Jazz Orchestra's performance in the connecting Great Southern Theater. After the performance some of the musicians came into the lobby of the Westin and continued to play music for the enjoyment of many people who relaxed in the spacious and gorgeous lobby and had a drink from the quaint hotel bar. We had a great night's sleep due to a plush, comfortable bed and very quiet surroundings. The staff was attentive from the valets to the servers in the restaurant. The hotel was built in the late 1800's, but the accommodations are still top notch 100 + years later. I especially liked the refreshing cucumber and lemon water offererd in the lobby.
April 15, 2013
Rated 2 out of 5 by SCJCD Bathroom not good
1. Toilet needed to be flushed four times to get everything down the drain.
2. Shower door did not close, which we found out in the morning, and then it came off of the track and rested at a diagonal when we tried pulling the back shower door. Water got all over the floor as we showered.
3. Called front desk afternoon of arrival to say TV had a loud HUMMMM coming from it and even let her hear it as I spoke. She said someone would come which never happened. Fortunately, we were able to eventually get it to stop by playing around with the controls.
When checking out, I told the desk clerk and he said that he would let the custodian know. He should have apologized for the inconvenience and offered a discounted price on my room rate.
September 2, 2013
Rated 4 out of 5 by EdOng Front desk staff needs basic concierge training
Great warmth, friendly reception.
But when checking if local pizzaria was open they called and found out it was open till 230 am. Unfortunately when I walked there the dining room was closed, only the takeaway open. So had to wait 15 min in the cold, then walked back 10 min so pizza was no longer steaming hot. Lesson: ALL staff, not just those on concierge desk, should be taught to automatically ask to make a reservation. This will both get the guests to the front of the line, and more important, avoid my cold pizza experience.
Otherwise great stay.
June 5, 2012
Rated 4 out of 5 by Allexx462 Nice comfortable place to stay
The hotel is a remodeled Opra house from the past. They hold allot of weddings here. Located on the bus line and within a $5 cab ride from almost everything in Columbus.
Inconsistent maid service, costly slow internet and noisy wedding parties kept me from giving this hotel the usual 5 star that I give every year. They have removed this from the AmeicanHort convention list thus removing it from the bus routes for the convention. This will cause us to move to another hotel after being here every year for 6 years. I will miss it.
July 16, 2014
Rated 4 out of 5 by CandyL Room service was terrible
The hotel is beautiful and the front desk staff and valet were great. However, we ordered room service for breakfast. It did not arrive on time, so I called the front desk and the attendant apologized and said it was on its way. We waited another fifteen minutes and when it still had not shown up we checked out and went elsewhere. That was a disappointment, since we were really looking forward to breakfast in our room. We would stay there again, but would not order room service.
August 25, 2014
Rated 2 out of 5 by Sarath Needs improvement
Room was not ready when I arrived. That was ok because I did reach the hotel before noon. Reception offered me an option to wait for some time to get the room I booked or take a smaller room. She never offered me an upgrade as a SPG Platinum or inform me why she couldn't offer me one. I was ok taking the smaller room, but I was not told that it does not even have a proper desk/table and chair for me to work! Food available in the bar was not good. Overall experience was disappointing.
August 17, 2014
Rated 4 out of 5 by daltonranch01 Ths hotel has wonderful staff!
We had such wonderful staff helping us when we needed it!
October 13, 2014
Rated 2 out of 5 by marysue smoky room
There had obviously been a smoker as our room smelled horrible. we tried to spray it with a spray housekeeping had but it is impossible to rid drapery and carpeting of the odor. We did not ask to be moved as we wanted to be close to our daughter to help her with her baby and it had been a struggle to get the rooms close together even though we had requested this early on. Our refrigerator never cooled. We did not talk to desk personnel about our issues as there was always a back log of people trying to get help. Slow at desk!
Valet parking did prove to be difficult during busy times.
We did like the reception area for the wedding we attended and staff was very professional except many times our 1/2 to full glasses were removed while we were still drinking.
November 4, 2013
Rated 5 out of 5 by CorndogofCanada Well run, great service, quiet night.
When we made our reservations and realized that the NCAA womens basketball & the cheer leader competition was on the same week end we were worried that we would never get any sleep. Well we were wrong. The hotel was clean, well maintained and had two nights of great sleep. The beds were comfortable. We were close enough to downtown for the hockey game we came to attend and to venture out into German town & the Cosi museum. We would recommend the Westin and will reserve again when we come into town for another Blue Jacket game.
March 25, 2013
Rated 5 out of 5 by alh1023 Wonderful service during race weekend
My mom and I recently stayed at the Westin Columbus for the Columbus Marathon weekend, and we could not have been more pleased with the service we received. The restaurant provided a special menu for runners and opened early to provide breakfast for us before the race. The staff was very accommodating and the beds were extremely comfortable (as I've come to expect from Westin!) We had a wonderful time staying in this charming historic hotel and will not hesitate to use you again in the future! Thanks for a fantastic weekend.
October 24, 2012
Rated 3 out of 5 by CrankyWestCoaster Set your Expectations Low, its Columbus not San Francisco
Was looking forward to a good nights sleep, had a huge meeting next day. $9.95/day fee for WIFI (SPG member here) Lighting in room wasn't great for work, bed had polyester bland comforter cover. Also, no key to mini bar and no mini bar price list. Positives: great meal in bar and good meal in restaurant in the morning. Loved the cucumber water in the lobby. I was a little cranky from my flights when I arrived, will set my expectations lower before staying here again. FYI this is located in CBD very quiet on a Monday night.
February 22, 2013
Rated 2 out of 5 by chiragglal Westin Columbus - Needs Improvement
All I can say is Staff Staff Staff - The Westin Columbus needs to be equipped with more professional well trained staff than hiring someone straight out of college or high school. From the Check-in to Check-out I didn't feel I was staying a Westin. The associates were having hard time explaining SPG related questions. I had ordered food at the restaurant downstairs and that arrived 45 mins late. My bonus were never credited to my account. The staff need to take more personal responsibility.
Will not be staying there again.
April 16, 2013
Rated 2 out of 5 by RollTide16 Average hotel, but better options available
This hotel is in a beautiful building in downtown Columbus. For an event such as a wedding, this would be great.
Unfortunately, it does not measure up as a hotel. My room was small and seemed to have an issue with an occasional sewage backup smell from the shower drain. The doors are thin, so you get the pleasure of hearing every conversation that walks by. Since it is an old building, the plumbing is noisy. I had an interior room that had a view of the center atrium roof... so barely had any sunlight during my stay. In addition, there is no club lounge available.
Overall, this Westin just does not measure up and there are better options available in the area.
I will say that the "Heavenly Bed" lived up to its name... one of the best hotel beds I've stayed in!
January 23, 2014
Rated 5 out of 5 by Shan75 Fantastic staff and facilities
Westin was a wonderful break on a long trip. I was welcomed with excellent customer service and treats for my dog. The room was immaculate and well appointed. We ate in house for both of our meals and the food was amazing. Our dog was welcomed everywhere in the hotel which was a pleasant change from everywhere else that we had stayed on our vacation. Our dog was especially excited about his luxury dog bed. I would highly recommend this hotel to anyone who likes luxury.
August 7, 2014
Rated 5 out of 5 by mr007 Great staff
My wife and I celebrated our wedding anniversary with an overnight stay. The staff went out of their to make a very nice room upgrade prior to checkin which we did not expect. We were floored when we returned to our room after dinner to find a bottle of champagne on ice, chocolate-covered strawberries and a box of chocolates in our room. The level of personal attention by the staff far exceeded that of any hotel stay we have ever had. We will definitely return to the Westin Columbus for our next special event.
March 31, 2013
Rated 3 out of 5 by AM44 Disappointing room
The room was below the standard that I expect from a Westin hotel. As a historic building, I realize the room might be small, but it was poorly fitted out and decorated. The furnishings were unattractive, a surge protector with outlets was glued to a bedside table where it was no use, and too far from the desk (which had no outlets), the lighting was poor, and the toilet paper holder was tucked under the sink in an awkward location. The shower enclosure was rusted and clearly needed to be replaced.
October 24, 2013
Rated 5 out of 5 by chrisy0129 Gorgeous Hotel, Impeccable Service
I have stayed at many Westins and Starwood Brands. I have to say that none of them have as much charm as the Westin Columbus. The grand ballroom is absolutely beautiful and the guest rooms are incredibly charming. The rooms are large with high ceilings and crown molding, while the lobby is gorgeous, decorated with marble and original fixtures. The neighborhood wasn't as ideal as I thought, but it is very close to the Bicentennial Park and some up and coming restaurants. Great experience overall.
August 16, 2013
Rated 4 out of 5 by geniuskaka Overall a nice hotel
We stayed at the hotel because our Apt were out of power... I'm a SPG member and used some points to redeem a free night. At first we were assigned a room that was very small and dark. I went down to the lobby and ask for a better room. And we were found a larger room, fortunately. It would have been better if we were assigned a nice room at first though. Overall the hotel met my expectation, and the food at the bar was very good, too. And the best thing for us was this Westin allowed pets.
July 5, 2012
Rated 3 out of 5 by k617 Somewhat disapointed
I had stayed at this hotel before and was very pleased. This time however I was disappointed. At check in I was given a key for the in room snacks and drinks but there were non. The key could not be used for anything. On one evening when I got back to my room in the evening and turned on the TV, I got audio and no picture. It seemed to correct itself because in the morning the TV worked fine. One of the mornings there was barely enough hot water to take a shower. Not a very good experience.
March 13, 2013