Rated 5 out of 5 by LoyalGuest World Class in Columbus
After several stays at this hotel since 1996 (the hotel's centennial), the associates consistently deliver memorable experiences. If you have a pet, the hotel provides the famed Heavenly Dog Bed - a treat. A special thank you to Brian Crooks as I hosted my parents for a very special weekend.
January 2, 2015
Rated 4 out of 5 by celebrating50 Great staff
Stayed here with friends to celebrate a birthday. I can't say enough good things about the staff. Everyone was friendly and helpful, but Paul Porter really made my stay great!!! Room was nice, bed was great.
December 31, 2014
Rated 3 out of 5 by SPGjb Not bad if you can get a deal.
Beautiful facilities. Beds are great. HVAC was loud and slow. Poorly lit bathrooms. Room service was horrid. I used it 2 mornings for breakfast. The first day was slow. The second day was a disaster. That meal was comped after and hour and 3 trips. I ate at the bar one night and the service was horribly slow. I sat for 20 minutes while employees chatted. I stay downtown at least 2 weekends a month and have never had to pay for internet.The people above me sounded like a herd of elephants. I'm really not a picky person I just did not have a good weekend here. It could of been a fluke,
December 8, 2014
Rated 5 out of 5 by Steve1990 Very nice hotel
The staff was exceptional. The beds are always perfect and the character of the older hotel was very nice.
December 4, 2014
Rated 5 out of 5 by Sharon552 This hotel has beautiful features and wonderful staff
Wonderful stay in a beautiful room. Very spacious with a fabulous view of Columbus. Staff can not be any kinder. Felt valued and pampered the entire stay. Needed help with a few things and everything was taken care of. Will recommend this hotel to everyone.
November 17, 2014
Rated 5 out of 5 by Nutshell Exceptional
My stay was great. Not a problem, but since I was only one person my room was small but adequate, just used to larger room. Pluses clean, bed comfortable, restaurant excellent. Staff exceptional. Checkin staff person remembered my first name when I walked up to counter to ask a question two days after checkin, how awesome is that. Old hotel but very well updated, actually beautiful , impressive lobby.. Only one little thing the shower was old looking but worked fine no problem with operation of shower
November 17, 2014
Rated 5 out of 5 by Nick1861 Great European style hotel
Architecture is beautiful and staff accommodating. Great stay and I will be back.
November 10, 2014
Rated 5 out of 5 by Micheley56 This hotel has amazing staff.
Stayed @ this Westin for a conference. The hotel is amazingly clean. Staff made my stay perfect. Always smiling and receptive. So quick to keep glassware & dishes at the cocktail reception picked up and removed. Front desk "Samir" is an amazing employee. He is so polite and genuine. Handled all of my enquires with genuine concern/attention & poise. Would highly recommend this hotel.
October 27, 2014
Rated 2 out of 5 by Traveler4444 Housekeeping and desk staff needs improvement; not up to Westin standards
This Westin property needs improvement and is not on par with others in the brand. First, the positives: the property is historic but updated, the gym facility is excellent, and there was no line to check in or out of the hotel. However, upon check-in, I was told no upgrades were available (SPG gold), and I was assigned to a small interior room with a courtyard/roof view. The principal issue was that my room was not clean: there were hairs on the fitted sheet, the mattress pad directly under the fitted sheet on the bed was stained and laden with hairs and lint, and there were long women's hairs in the bathtub/on the shower curtain. The room also had some smaller issues; a light was out above the closet, the magnifying mirror in the bathroom was coming loose from the wall, and the handle of the hair dryer was greasy. When I raised the lack of cleanliness with the desk attendant at checkout, it was ignored. She came across as unfriendly, harried, and overwhelmed--working the front desk alone with guests trying to check out and the phone ringing repeatedly.
I had dinner at Thurber's in the hotel during my stay. Service was attentive but slow; food was acceptable except for one of the worst steaks I've ever had in a restaurant. The ice cream dessert was rock hard and served--amazingly--directly in the carton.
Overall, a disappointment. Not worth the SPG points
October 24, 2014
Rated 4 out of 5 by Joburg12 Very Responsive Staff
A few things needed fixing. These were done immediately and graciously. The strong culture of client service comes from the manager down.
October 20, 2014
Rated 4 out of 5 by daltonranch01 Ths hotel has wonderful staff!
We had such wonderful staff helping us when we needed it!
October 13, 2014
Rated 4 out of 5 by Boo3474 Beautiful lobby
This is a beautiful hotel with the charm of old architecture. Beds were great, room was a little difficult to get comfortable due to odd placement of full length mirror and little space for necessities in bath. A couple of suggestions I would make would be to move the full length mirror to the inside of closet door. It was useless in our room as you could not get in front of it. Since the bathrooms have so little space I would move some the amenities to the tub and the Kleenex and cups to anther location. There was no place for guest items without it dropping on floor. These are small things and the hotel is truly lovely. We would definitely stay again.
September 30, 2014
Rated 4 out of 5 by dontcare nice location
This is my second stay in less than a year. I do not travel much, but found myself in town over weekend for a show in Oct 2013 and a wedding Sept this year. Wedding party booked a group. The stay is always good and my only true regret is not being able to sleep on a queen size bed with my wife. I am 2 for 2 with your double beds.
September 8, 2014
Rated 4 out of 5 by dollar01 breakfast
I thought the breakfast buffet was lacking. It was not hot and lacked seasoning or flavor.
August 28, 2014
Rated 5 out of 5 by CB836 great wedding venue
The ballroom at the Westin Columbus was the site of the most beautiful wedding and reception I have ever attended. Kudos to the staff!
August 27, 2014
Rated 4 out of 5 by WhyToo14 Good time was had by all
We stayed at your hotel for a family wedding. We knew rooms were small at the rate and that was fine. We had trouble locating the trolley to the ceremony as your desk staff seemed to know nothing of it??? I left my cell phone in the car upon checking in and your valet immediately retrieved it for me. Great service. Brunch with friends was lovely and our waiter (David??) was wonderful.
August 27, 2014
Rated 4 out of 5 by CandyL Room service was terrible
The hotel is beautiful and the front desk staff and valet were great. However, we ordered room service for breakfast. It did not arrive on time, so I called the front desk and the attendant apologized and said it was on its way. We waited another fifteen minutes and when it still had not shown up we checked out and went elsewhere. That was a disappointment, since we were really looking forward to breakfast in our room. We would stay there again, but would not order room service.
August 25, 2014
Rated 3 out of 5 by 99Benz Wedding Weekend
Older building in need of updates. Rooms are small, furniture old and tired. But, we did have a nice view. Shuttle service to wedding venue was unreliable, service not available as stated in wedding information. Outrageous daily charge for valet parking. The wedding was fun, but the hotel could have been better.
August 25, 2014
Rated 1 out of 5 by Sarath Westin?
Trash in my room was not cleared when I checked in. One of the table lights was not working. I could clearly hear the guest conversations in the next room!!!!
August 22, 2014
Rated 5 out of 5 by BubbaRiggs Excellent hotel
Truly enjoyed my stay. Late arrival, welcoming staff and great night sleep.
August 21, 2014
Rated 4 out of 5 by ExpatTraveler Westin Columbus - Almost There
I stay frequently at Westin Hotels - mainly in California. Here the street-facing room was nice, but the street sound was disruptive of sleep - could be fixed by double pane windows, not yet installed. Also bathroom amenities not available without a call to the desk. Finally, the internet charges for in-room access are insulting and leave a tired business traveler feeling scalped. It's not the amount, its the principle - free in the lobby, pay in the room. Clearly meant to get you to the bar, but then the bar closes. All in all it's bad practice, considering it's free at your competition!
August 18, 2014
Rated 2 out of 5 by Sarath Needs improvement
Room was not ready when I arrived. That was ok because I did reach the hotel before noon. Reception offered me an option to wait for some time to get the room I booked or take a smaller room. She never offered me an upgrade as a SPG Platinum or inform me why she couldn't offer me one. I was ok taking the smaller room, but I was not told that it does not even have a proper desk/table and chair for me to work! Food available in the bar was not good. Overall experience was disappointing.
August 17, 2014
Rated 3 out of 5 by mom4690 Classic hotel
Great service and great staff. I do feel that this hotel needs a major upgrade. Very "old fashioned" decor and rooms. Rooms are like going back 50 years. Beds were comfortable. Air conditioner did not work in our room.
August 17, 2014
Rated 2 out of 5 by RBSTL Great Lobby.
Cool lobby, but after that it was all downhill. Rooms were much smaller than expected. Overall, the room appeard to need some updating (carpet, unpainted plaster patchwork on the wall, bed felt like it was not level...)
August 14, 2014
Rated 5 out of 5 by Jerrod Great experience!
Beautiful hotel with an amazing staff.
August 12, 2014
Rated 5 out of 5 by Denny44 Staff!
The staff is so accomodating: no request to large for this group of hosts & hostesses!
August 12, 2014
Rated 4 out of 5 by loubuck friendly staff
we had excellent experiences with staff, at check-in, restaurant and bar. bell staff and valet responsive.
August 11, 2014
Rated 5 out of 5 by Shan75 Fantastic staff and facilities
Westin was a wonderful break on a long trip. I was welcomed with excellent customer service and treats for my dog. The room was immaculate and well appointed. We ate in house for both of our meals and the food was amazing. Our dog was welcomed everywhere in the hotel which was a pleasant change from everywhere else that we had stayed on our vacation. Our dog was especially excited about his luxury dog bed. I would highly recommend this hotel to anyone who likes luxury.
August 7, 2014
Rated 5 out of 5 by HokieHoo Excellence in all aspects
Our stay was delightful. We stayed at the Westin because the hotel is dog friendly and advertised as that on their website. Not only are they dog friendly but people friendly too! The customer service was superior, the room was immaculate, the bed comfortable, and the air conditioner quiet with a wall thermostat that worked like home. From the desk staff to the valets, all staff were welcoming, and helpful. The hotel is a beautiful historic city hotel with a lovely lobby. Future stays in Columbus would definitely find us at the Westin. We broke up a long road trip with a stay there and it felt like a mini vacation! Great location too. Thank you Westin Columbus for the great stay!
August 6, 2014
Rated 3 out of 5 by Nadia20 good enough
The Lobby was beautiful. But the carpet in the hallways and room seemed old. The floor in my room was uneven and bathroom was small. I only stayed there for one night as I was traveling and needed a good night sleep. I love the hotels beds/ pillows. So It wasn't so bad for a one night stay. Front desk girl, was very friendly!
August 5, 2014