Rated 3.6 out of 5 by 307
Rated 3 out of 5 by mom4690 Classic hotel
Great service and great staff. I do feel that this hotel needs a major upgrade. Very "old fashioned" decor and rooms. Rooms are like going back 50 years. Beds were comfortable. Air conditioner did not work in our room.
August 17, 2014
Rated 2 out of 5 by RBSTL Great Lobby.
Cool lobby, but after that it was all downhill. Rooms were much smaller than expected. Overall, the room appeard to need some updating (carpet, unpainted plaster patchwork on the wall, bed felt like it was not level...)
August 14, 2014
Rated 5 out of 5 by HokieHoo Excellence in all aspects
Our stay was delightful. We stayed at the Westin because the hotel is dog friendly and advertised as that on their website. Not only are they dog friendly but people friendly too! The customer service was superior, the room was immaculate, the bed comfortable, and the air conditioner quiet with a wall thermostat that worked like home. From the desk staff to the valets, all staff were welcoming, and helpful. The hotel is a beautiful historic city hotel with a lovely lobby. Future stays in Columbus would definitely find us at the Westin. We broke up a long road trip with a stay there and it felt like a mini vacation! Great location too. Thank you Westin Columbus for the great stay!
August 6, 2014
Rated 5 out of 5 by Jerrod Great experience!
Beautiful hotel with an amazing staff.
August 12, 2014
Rated 5 out of 5 by Denny44 Staff!
The staff is so accomodating: no request to large for this group of hosts & hostesses!
August 12, 2014
Rated 4 out of 5 by loubuck friendly staff
we had excellent experiences with staff, at check-in, restaurant and bar. bell staff and valet responsive.
August 11, 2014
Rated 5 out of 5 by Shan75 Fantastic staff and facilities
Westin was a wonderful break on a long trip. I was welcomed with excellent customer service and treats for my dog. The room was immaculate and well appointed. We ate in house for both of our meals and the food was amazing. Our dog was welcomed everywhere in the hotel which was a pleasant change from everywhere else that we had stayed on our vacation. Our dog was especially excited about his luxury dog bed. I would highly recommend this hotel to anyone who likes luxury.
August 7, 2014
Rated 3 out of 5 by Nadia20 good enough
The Lobby was beautiful. But the carpet in the hallways and room seemed old. The floor in my room was uneven and bathroom was small. I only stayed there for one night as I was traveling and needed a good night sleep. I love the hotels beds/ pillows. So It wasn't so bad for a one night stay. Front desk girl, was very friendly!
August 5, 2014