Rated 1 out of 5 by TheSkyistheLimit This hotel was disappointing
My initial room was not clean; therefore, I had to go back to the front desk to request a clean room. The room I was offered was way to small for the cost of this hotel. I am a business traveler either driving or flying to my destinations and do not enjoy having to deal with issues upon my arrival, especially, when the facility has been paid in advance. I was not able to cancel my reservation due to a timeline policy regarding cancellations. An exception should have been made since the hotel was obviously not prepared for my arrival even with a 17 day advance reservation. Shame on your management.
September 26, 2013
Rated 2 out of 5 by Meeksie Noisy!!
We were excited to spend our anniversary weekend at this historic hotel and go to the local show (George Strait) this past weekend. We drove 7 hours and arrived on Friday evening around 6:00. The concierge did not know about the show or of any places to eat in the area and told us most places would be full due to the Valentine's holiday. No problem. We ate in the hotel restaurant. The food was ok and the server, while attentive, was also pretty clueless about the area. The first night was terrible! The noise in the hallways and through the walls was unbearable. We could hear people screaming and yelling through doors and running up and down the hallway. The next morning we ordered room service and all the food was cold when it came to the room. We ate anyway so as not to complain. When we went to the lobby, we mentioned the noise from the night before and it was met with a condescending tone. We were told there was a large wedding party and a volleyball tournament. No problem. When we said it was our anniversary, couldn't they put us on a floor where the wedding party wasn't? The next night was even louder than the first. We slept so unfit that we arose early and left before checkout and drove for over an hour east before we stopped for breakfast. Very disappointed in this experience at the Westin.
February 19, 2014
Rated 5 out of 5 by CWSmith Excellent. Platinum SPG Service.
I had an excellent experience at the Westin Columbus! As a frequent traveler and a Platinum SPG member I felt completely taken care of and very comfortable. Wonderful room upgrade--you could have had a dinner party and a yoga class going on at the same time in the room I received. Lovely note from the manager, mini box of chocolates, extra water = perfect! Hotel is in a great location as well--lots of restaurants nearby but the immediate corner where the hotel is located is very quiet which makes a big difference when traveling often. Front desk employee was friendly, informative, and professional. Overall, couldn't have been better. Thanks!
January 10, 2013
Rated 2 out of 5 by RollTide16 Average hotel, but better options available
This hotel is in a beautiful building in downtown Columbus. For an event such as a wedding, this would be great.
Unfortunately, it does not measure up as a hotel. My room was small and seemed to have an issue with an occasional sewage backup smell from the shower drain. The doors are thin, so you get the pleasure of hearing every conversation that walks by. Since it is an old building, the plumbing is noisy. I had an interior room that had a view of the center atrium roof... so barely had any sunlight during my stay. In addition, there is no club lounge available.
Overall, this Westin just does not measure up and there are better options available in the area.
I will say that the "Heavenly Bed" lived up to its name... one of the best hotel beds I've stayed in!
January 23, 2014
Rated 2 out of 5 by Anaerobic Poor customer service
Thw hotel is ideally located, room was tiny. The refridgerator was really small and filled... I like to use fridge for other food. Staff was good, but management was not. On the overnight breakfast order form where it indicates what time you would like breakfast they had times listed from 6am - 10am-ish. I put an order in for 6:15 on Sunday as I needed to leave by 7am. At 6:30 I called asking where my order was... I got "we Di t serve hot breakfast until after 7am bc we don't have a chef here until then". The hotel not only don't call me to tell me this, nor were they going to, but tere was no apology an I had to ask to have it removed from my bill. Then when I needed to leave, they forgot to bring my car up which I called up. I had to ask management again as to what was happening, and I got a blank look and no apology.
Not exactly what I expected out of a Westin.
May 16, 2012
Rated 4 out of 5 by Adam Old World Charm...beautiful
I've stayed at the Westin Columbus more than a dozen times (also known as the Great Southern). It is a beautiful, old hotel that is well maintained and retains much of it's beauty and charm from a time long since past.
Like many of the more traditional hotels, it boasts a beautiful lobby with high ceilings and gold leaf paint along the crown moldings.
The check in desk is wood - I suspect restored from the original hotel. The rooms are spacious - although some do not have views and the hotel is very affordable.
This is my "hotel of choice" when traveling to Columbus.
PS. Kudos to the staff on a consistent "JOB WELL DONE:
March 10, 2012
Rated 4 out of 5 by TravellingDad Charming Hotel - Disappointed with Room Service
I visit Columbus two to three times per year and make it a point to stay at the Westin. It's a charming hotel that is centrally located. I was disappointed, though, on my most recent visit with the room service. I arrived at the hotel at 12 Midnight after a long trip from the west coast. I wasn't expecting much, but I thought the "all night dining" menu was a bit constrained. To make matters worse, my order (soup and salad) seemed to take a long time to get to my room and when it arrived the soup was tepid. Outside of the in room dining experience on this particular trip, though, I have always enjoyed my stay at the Westin.
December 12, 2011
Rated 3 out of 5 by Charlie Well located in Columbus
There's not much going on in Columbus, but i was there because of the bodybuilding convention (Arnold Classic). The Hotel is well located. Rooms are not small but are a bit old-fashioned. Breakfast and service were great, even though the hotel was full.
December 28, 2011