The Westin Columbus

  • 310 S. High Street
  • Columbus,
  • Ohio
  • 43215
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

The minimum age for check-in is 21 with a valid government issued photo ID.

Rated 3.6 out of 5 by 322 reviewers.
Rated 1 out of 5 by New Mgmt I have been coming here for years and I can only assume there is new mgmt or management issues. My room was dirty upon arrival, shower backed up, and AC wasn't working. The valet lost keys for a day and nothing was done about it. Terrible overall experience. July 5, 2013
Rated 4 out of 5 by Bathroom needs attention Hotel was nice. Room was welcoming and comfortable. However, the bathroom needed to be updated to match the level of the room. For example, the bathtub had black "discolorings" all over it. Was it mold? It also had significant chips. I understand that replacing tubs can be a significant expense. But, it was worth the metnion. In a somewhat related note, there was no shampoo. July 11, 2014
Rated 5 out of 5 by This hotel had all wonderful features From the moment we arrived, we felt so welcomed. The entire staff for all four nights of our stay were friendly, helpful, and fun!! No question went unanswered and if they didn't know something, they went to find out for us. All features of the hotel were excellent as I rated above, but they also seemed to go above and beyond what we needed. I would certainly stay there again if I'm ever in Columbus again. Roommate!! July 5, 2014
Rated 3 out of 5 by Disappointing service I stayed at the Westin Columbus on a near-weekly basis for about 7 months while I was doing business in Columbus (May to December 2012). The basic facilities are fine: rooms are a bit small and could use some updating, but the bed, shower, etc., are generally of the typical Westin quality. What wasn't of the typical Westin quality, however, was the service. For the most part, I’d describe the service as “spotty” – most of the issues I encountered were not a big deal on their own, but together contributed to a lower quality experience. However, over the last month or so that I stayed there, the service level seemed to drop markedly, such that a day could barely go by without my having to deal with some sort of issue. January 15, 2013
Rated 5 out of 5 by Staff is truly customer focused Staff is professional, very welcoming with great interpersonal skills. Each and every one of them. There is a reason why I come back, the facility is lovely, and the staff is superb. The dining is just good, not excellent. July 17, 2014
Rated 3 out of 5 by Difficulty getting staff to answer the phone Ultimately called from an outside line to get an answer. Long time to get my car out of valet. Called ahead but valet had not been relayed the message. July 19, 2014
Rated 5 out of 5 by Grand Experience at Historic Hotel We booked a room at this beautiful historic hotel because we wanted to attend the Columbus Jazz Orchestra's performance in the connecting Great Southern Theater. After the performance some of the musicians came into the lobby of the Westin and continued to play music for the enjoyment of many people who relaxed in the spacious and gorgeous lobby and had a drink from the quaint hotel bar. We had a great night's sleep due to a plush, comfortable bed and very quiet surroundings. The staff was attentive from the valets to the servers in the restaurant. The hotel was built in the late 1800's, but the accommodations are still top notch 100 + years later. I especially liked the refreshing cucumber and lemon water offererd in the lobby. April 15, 2013
Rated 2 out of 5 by Bathroom not good 1. Toilet needed to be flushed four times to get everything down the drain. 2. Shower door did not close, which we found out in the morning, and then it came off of the track and rested at a diagonal when we tried pulling the back shower door. Water got all over the floor as we showered. 3. Called front desk afternoon of arrival to say TV had a loud HUMMMM coming from it and even let her hear it as I spoke. She said someone would come which never happened. Fortunately, we were able to eventually get it to stop by playing around with the controls. When checking out, I told the desk clerk and he said that he would let the custodian know. He should have apologized for the inconvenience and offered a discounted price on my room rate. September 2, 2013
Rated 5 out of 5 by Nothing But the BEST Whenever I travel, I always stay within the Westin group, this particular occasion was in our home city, fireworks display on river with celebration, and great to crash in a soft bed at the end of the night. Great service from Liz at the front desk at the Columbus Westin! July 11, 2014
Rated 4 out of 5 by Front desk staff needs basic concierge training Great warmth, friendly reception. But when checking if local pizzaria was open they called and found out it was open till 230 am. Unfortunately when I walked there the dining room was closed, only the takeaway open. So had to wait 15 min in the cold, then walked back 10 min so pizza was no longer steaming hot. Lesson: ALL staff, not just those on concierge desk, should be taught to automatically ask to make a reservation. This will both get the guests to the front of the line, and more important, avoid my cold pizza experience. Otherwise great stay. June 5, 2012
Rated 2 out of 5 by Hotel needs renovation The hotel boasts a historic element, but it's amenities and features appear to have not been updated in years. Throughout my twelve night stay, my A/C stopped working over multiple nights, my room was not cleaned on the two days I requested, and the overall friendliness of the bar staff was subpar. I would not recommend this hotel for business travelers looking for SPG consistency. June 29, 2014
Rated 5 out of 5 by This hotel has tremendous employees The Columbus Westin has the friendless employees all around. Valet staff, front desk, turn down service, bartenders, room service, everyone is so friendly. July 14, 2014
Rated 5 out of 5 by Excellent downtown service Our stay was wonderful! The staff was so helpful and our rooms were spacious. It is so conveniently located in downtown. The valets were AWESOME! July 13, 2014
Rated 5 out of 5 by Wedding June 29 My husband and I hosted a wedding/luncheon with close family and friends in the grand ballroom on Sunday for our daughter's wedding. Everyone had a wonderful time. The service was top notch and the setting was majestic. It is truly a lifetime memory. July 5, 2014
Rated 2 out of 5 by smoky room There had obviously been a smoker as our room smelled horrible. we tried to spray it with a spray housekeeping had but it is impossible to rid drapery and carpeting of the odor. We did not ask to be moved as we wanted to be close to our daughter to help her with her baby and it had been a struggle to get the rooms close together even though we had requested this early on. Our refrigerator never cooled. We did not talk to desk personnel about our issues as there was always a back log of people trying to get help. Slow at desk! Valet parking did prove to be difficult during busy times. We did like the reception area for the wedding we attended and staff was very professional except many times our 1/2 to full glasses were removed while we were still drinking. November 4, 2013
Rated 5 out of 5 by Well run, great service, quiet night. When we made our reservations and realized that the NCAA womens basketball & the cheer leader competition was on the same week end we were worried that we would never get any sleep. Well we were wrong. The hotel was clean, well maintained and had two nights of great sleep. The beds were comfortable. We were close enough to downtown for the hockey game we came to attend and to venture out into German town & the Cosi museum. We would recommend the Westin and will reserve again when we come into town for another Blue Jacket game. March 25, 2013
Rated 4 out of 5 by Overall nice but two hitches I only have two complaints. First, the air conditioning in the hallways was substandard. Second, the clock in the room did not have a lighted display so I couldn't tell what time it was in the dark room. Other than those two things, I was pleased with my stay. July 2, 2014
Rated 5 out of 5 by Wonderful customer service! Checking in on one of the busiest weekends in Columbus, the staff could not have been more helpful and accommodating. From Kyle in valet to Emily and Halley at the front desk, I could not have asked for a better experience. They all went above and beyond to make sure that my weekend was perfect. Thank you so much for the wonderful hospitality!!! June 23, 2014
Rated 2 out of 5 by Average hotel, but better options available This hotel is in a beautiful building in downtown Columbus. For an event such as a wedding, this would be great. Unfortunately, it does not measure up as a hotel. My room was small and seemed to have an issue with an occasional sewage backup smell from the shower drain. The doors are thin, so you get the pleasure of hearing every conversation that walks by. Since it is an old building, the plumbing is noisy. I had an interior room that had a view of the center atrium roof... so barely had any sunlight during my stay. In addition, there is no club lounge available. Overall, this Westin just does not measure up and there are better options available in the area. I will say that the "Heavenly Bed" lived up to its name... one of the best hotel beds I've stayed in! January 23, 2014
Rated 5 out of 5 by Wonderful service during race weekend My mom and I recently stayed at the Westin Columbus for the Columbus Marathon weekend, and we could not have been more pleased with the service we received. The restaurant provided a special menu for runners and opened early to provide breakfast for us before the race. The staff was very accommodating and the beds were extremely comfortable (as I've come to expect from Westin!) We had a wonderful time staying in this charming historic hotel and will not hesitate to use you again in the future! Thanks for a fantastic weekend. October 24, 2012
Rated 2 out of 5 by Westin Columbus - Needs Improvement All I can say is Staff Staff Staff - The Westin Columbus needs to be equipped with more professional well trained staff than hiring someone straight out of college or high school. From the Check-in to Check-out I didn't feel I was staying a Westin. The associates were having hard time explaining SPG related questions. I had ordered food at the restaurant downstairs and that arrived 45 mins late. My bonus were never credited to my account. The staff need to take more personal responsibility. Will not be staying there again. April 16, 2013
Rated 3 out of 5 by Set your Expectations Low, its Columbus not San Francisco Was looking forward to a good nights sleep, had a huge meeting next day. $9.95/day fee for WIFI (SPG member here) Lighting in room wasn't great for work, bed had polyester bland comforter cover. Also, no key to mini bar and no mini bar price list. Positives: great meal in bar and good meal in restaurant in the morning. Loved the cucumber water in the lobby. I was a little cranky from my flights when I arrived, will set my expectations lower before staying here again. FYI this is located in CBD very quiet on a Monday night. February 22, 2013
Rated 4 out of 5 by Beautiful Old Renovated Hotel If you enjoy enjoy buildings with a history, here is one. One can only imagine the granduer of this place when it opened. July 7, 2014
Rated 5 out of 5 by Great staff My wife and I celebrated our wedding anniversary with an overnight stay. The staff went out of their to make a very nice room upgrade prior to checkin which we did not expect. We were floored when we returned to our room after dinner to find a bottle of champagne on ice, chocolate-covered strawberries and a box of chocolates in our room. The level of personal attention by the staff far exceeded that of any hotel stay we have ever had. We will definitely return to the Westin Columbus for our next special event. March 31, 2013
Rated 5 out of 5 by Great Stay Everything was great. Staff was very accomidating. July 5, 2014
Rated 3 out of 5 by Disappointing room The room was below the standard that I expect from a Westin hotel. As a historic building, I realize the room might be small, but it was poorly fitted out and decorated. The furnishings were unattractive, a surge protector with outlets was glued to a bedside table where it was no use, and too far from the desk (which had no outlets), the lighting was poor, and the toilet paper holder was tucked under the sink in an awkward location. The shower enclosure was rusted and clearly needed to be replaced. October 24, 2013
Rated 5 out of 5 by Gorgeous Hotel, Impeccable Service I have stayed at many Westins and Starwood Brands. I have to say that none of them have as much charm as the Westin Columbus. The grand ballroom is absolutely beautiful and the guest rooms are incredibly charming. The rooms are large with high ceilings and crown molding, while the lobby is gorgeous, decorated with marble and original fixtures. The neighborhood wasn't as ideal as I thought, but it is very close to the Bicentennial Park and some up and coming restaurants. Great experience overall. August 16, 2013
Rated 4 out of 5 by Overall a nice hotel We stayed at the hotel because our Apt were out of power... I'm a SPG member and used some points to redeem a free night. At first we were assigned a room that was very small and dark. I went down to the lobby and ask for a better room. And we were found a larger room, fortunately. It would have been better if we were assigned a nice room at first though. Overall the hotel met my expectation, and the food at the bar was very good, too. And the best thing for us was this Westin allowed pets. July 5, 2012
Rated 3 out of 5 by Somewhat disapointed I had stayed at this hotel before and was very pleased. This time however I was disappointed. At check in I was given a key for the in room snacks and drinks but there were non. The key could not be used for anything. On one evening when I got back to my room in the evening and turned on the TV, I got audio and no picture. It seemed to correct itself because in the morning the TV worked fine. One of the mornings there was barely enough hot water to take a shower. Not a very good experience. March 13, 2013
Rated 4 out of 5 by ms i attended a wedding and stayed at your hotel in columbus everything was beyond my expectations June 29, 2014
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