Rated 5 out of 5 by MisterV Great features
A great and wonderful experience. What a charming hotel. Keep up the good work.
October 26, 2012
Rated 2 out of 5 by sdaf Room was very small for the price.
Hotel room was very small for the price and amenities.
October 7, 2013
Rated 5 out of 5 by Happy5 We love Westin!!!
We love this hotel and intend to stay here every year for our anniversary!!!!!
February 15, 2013
Rated 4 out of 5 by Ed1214 heating
My only negative comment would be the heating system in the room...very loud.
November 28, 2012
Rated 3 out of 5 by Tiff78 Staff friendly
Hevenly showers are awesome, but bathrooms are small. Fitness is really nice.
August 15, 2012
Rated 2 out of 5 by Srb1958 Couldn't believe it was a Westin
Good location. Should be closed until it can be brought up to SPG standards
April 15, 2013
Rated 3 out of 5 by Ap0428 Small rooms
Rooms are small for a family of four. No pool. Gym is nice though.
August 23, 2013
Rated 3 out of 5 by Mars Not a good experience
When we arrived we had to wait an hour for our room to be ready, and it wasnt like we got there early. We arrived at 3:30pm and somehow the room wasnt ready. There were numerous couples waiting for their rooms, and the groomsmen in the wedding i was there for didnt have time to even get checked in to his room because his room wasnt ready either.
Also the rooms were so tiny it was like i was in a doll house. I am a smaller person, as is my wife, and we had a hard time moving around the room without bumping into each other. The bathroom was impossible to have 2 people in it at the same time. It was very aggravating.
I forgot my cuff links for my suit, and when i called down to ask where i could go to get some the front desk person said there arent any that they are aware of downtown, but that she would ask and call me back to let me know. After waiting 15 minutes without a call back (wedding started in an hour) i called again and they let me know there wasnt anywhere downtown to get them but that they had an extra pair of crappy ones i could use. The fact that they had a pair i could use was awesome, but there was a store right next door that sold them bothered me because they should have known it was there.
June 10, 2013
Rated 4 out of 5 by Gojira Great location and excellent staff
The room was comfortable, the staff very helpful, and we enjoyed our stay.
January 1, 2013
Rated 5 out of 5 by beth19 Beautiful and clean
The hotel was a beautiful old building with clean and modern ammenities
March 18, 2013
Rated 5 out of 5 by Jamore Wonderful place to stay
Had a wonderful time highly recomend to all our friends and relatives
December 12, 2012
Rated 5 out of 5 by Carol63 Lighting
Lighting was horrible, not only in the bathroom but also by the beds.
January 3, 2013
Rated 3 out of 5 by CribbageJoe Staff were very personable.
Staff were very personable and extended genuine interest in my stay.
March 31, 2013
Rated 4 out of 5 by buck666 stay
The hotel was comfortable and clean the staff was polite and helpful
March 4, 2013
Rated 5 out of 5 by Jeff48 Beautiful Hotel
Very nice Hotel, staff was extra helpful, professional and cared
February 8, 2013
Rated 5 out of 5 by Jamore Wonderful
Had a wonderful time there very pleased with the accommodations
May 12, 2013
Rated 5 out of 5 by Jan7958 Everyone was so nice.
The staff went out of their way to make us feel welcome.
June 2, 2013
Rated 4 out of 5 by rfuller911 Good but didn't return my iphone charger
Lost my iphone charger and they didn't find it..
February 11, 2013
Rated 5 out of 5 by MrsV Great
Wonderful place to stay. A lot of chartactor
October 26, 2012
Rated 5 out of 5 by Rick84 Historic
Very nice, friendly professional staff!!!
June 20, 2013
Rated 2 out of 5 by Lcruise A Real Disappointment
Not up to what I would expect of a Westin.
November 22, 2012
Rated 5 out of 5 by marykay Great venue for Wedding!
The location, room, catering was the best!
October 17, 2012
Rated 5 out of 5 by Lmegk Beautiful Property
Excellent all around. Highly recommend.
June 25, 2013
Rated 5 out of 5 by jmrabold Totally On Brand!
An excellent stay. Everything was perfect
October 21, 2012
Rated 5 out of 5 by Kateo12 This hotel has great staff
Wonderful hotel with attentive staff.
December 22, 2012
Rated 5 out of 5 by Kateo12 Wonderful Staff
beautiful hotel and personable staff.
December 25, 2012
Rated 5 out of 5 by gomp11 love this place
great staff, great rooms!!!
December 23, 2012
Rated 3 out of 5 by Jumase Do not accept a room on a low floor
Overall, this hotel was probably fine but our room was not acceptable. The lobby is beautiful, the rooms are small but nice enough, and the staff is courteous. We arrived and were met quickly by a valet and got our room right away. The duvet on our bed appeared somewhat dirty, so we requested at the desk that our linens be changed while we were out. The clerk apologized and linens were changed when we got back that night. Unfortunately, when we got back at 2am after a football game, we discovered that our 3rd floor window looked directly out on a street light and the shades did little to darken the room. I could have read with the lights out it was so bright. There was also a lot of noise from the street entrance below our room, though that probably cannot be helped. I was hardly able to sleep at all, which is generally not what I hope for when booking a hotel room. At checkout the next morning, the clerk asked me how my room was and I told her the problem and her response was simply, "I'm sorry, we have that problem with some of our rooms." I was annoyed that for the same price as someone who stayed a few floors up and could have had a good night's sleep in the dark, I basically was provided with a night of sitting up in misery. Recommendation to the hotel: new window shades!
September 30, 2013
Rated 1 out of 5 by Floridafamily20 I was very disappointed with my room and service.
I never write reviews and am usually pretty easy to please. However, I feel I must write this. We are gold star elite spg members and have stayed in many Weston properties all over the world and this is by far the worst. It is not worth it's rating, in fact it should be a category 3 or even a two in my mind. Don't waste your points here, I mean it you'll be sorry!!!!! We were treated rudely by the front desk staff not just once but with every interaction we had with them. Our room was not supplied with the usual amenities, like towels and soap. We ordered from room service and the workout service and were basically ignored. Being a gold member we know that it is standard to upgrade if an upgrade room is available and they insisted on doing everything possible to not upgrade us. Needless to say we were not upgraded. When we asked for a roll away they told us they had none available and when we asked nicely if one comes available can they save it for us and they proceeded to tell us don't bother too many people ahead of you already asked. Yes there was a wait list and we cant be on it. The thing that bothers me most is not that we had a terrible room and bad service but it is the condescending tone of the front desk and the fact that they acted like we were a bother to them. Well don't worry we will never stay here again.
July 5, 2013
Rated 2 out of 5 by QualRater Quality Review
Room comfort-Room was smaller than expected. However, i acknowledge that it's a historical hotel.
Staff met my needs-Three separate times I asked cleaning service to clean my room while I was walking my dog. This did not happen once. How difficult is it to deviate from numerical room order for cleaning a room??? Not even an offer to knock on the door with clean towels, soap or shampoo. My room was not cleaned once during my 3 night stay. Terrible customer service. The only redeeming quality here was the valet personnel. However, once when I called down to have my car brought around the "special care" line rang and rang with no answer. The first morning I also ordered room service for two breakfasts - only one was brought. I still can't figure out if I was charged for both. I called the care line and asked them to check with no response.
Room cleanliness-See comment above regarding staff. Also only one trashcan in the room - not one in the bathroom. Only one bar of soap for both hand washing and shower.
Facilities-Historic hotel. However, very noisy. Cleaning staff is noisy banging doors; hotel guests were noisy - wedding. Jail and police department next door so sirens are loud. Was surprised at homeless around hotel. Was asked for money twice and was followed back to hotel once after walking my dog.
SPG recognition - none at all.
I normally love Westin hotels and stay there because of reputation. Too bad.
July 15, 2013