Rated 3 out of 5 by BusinessVisitor Average Hotel
All the hoopla about the Heavenly bed and shower is overrated. The pillow top bed was no more comfortable than the pillow top bed I have at home. The shower is just 2 shower heads that are so low I hit my head when rinsing my hair and I am only 5'7". The jets were not spa, they did not have a pulse or massaging setting. This is just an average hotel room with a great staff who was very responsive when I checked in and when calling the valet for the car. The room was clean also. I was in town for business purposes. It is conveniently located to the courthouses, German Village and the Brewery District. Be aware there is no pool.
July 15, 2014
Rated 4 out of 5 by Allexx462 Nice comfortable place to stay
The hotel is a remodeled Opra house from the past. They hold allot of weddings here. Located on the bus line and within a $5 cab ride from almost everything in Columbus.
Inconsistent maid service, costly slow internet and noisy wedding parties kept me from giving this hotel the usual 5 star that I give every year. They have removed this from the AmeicanHort convention list thus removing it from the bus routes for the convention. This will cause us to move to another hotel after being here every year for 6 years. I will miss it.
July 16, 2014
Rated 3 out of 5 Difficulty getting staff to answer the phone
Ultimately called from an outside line to get an answer. Long time to get my car out of valet. Called ahead but valet had not been relayed the message.
July 19, 2014
Rated 5 out of 5 by gerusha Staff is truly customer focused
Staff is professional, very welcoming with great interpersonal skills. Each and every one of them. There is a reason why I come back, the facility is lovely, and the staff is superb. The dining is just good, not excellent.
July 17, 2014
Rated 5 out of 5 by Bodine12 This hotel has tremendous employees
The Columbus Westin has the friendless employees all around. Valet staff, front desk, turn down service, bartenders, room service, everyone is so friendly.
July 14, 2014
Rated 5 out of 5 by sesamest Excellent downtown service
Our stay was wonderful! The staff was so helpful and our rooms were spacious. It is so conveniently located in downtown. The valets were AWESOME!
July 13, 2014
Rated 4 out of 5 by sales070914 Bathroom needs attention
Hotel was nice. Room was welcoming and comfortable. However, the bathroom needed to be updated to match the level of the room. For example, the bathtub had black "discolorings" all over it. Was it mold? It also had significant chips. I understand that replacing tubs can be a significant expense. But, it was worth the metnion. In a somewhat related note, there was no shampoo.
July 11, 2014
Rated 5 out of 5 by Scudmissile65 Nothing But the BEST
Whenever I travel, I always stay within the Westin group, this particular occasion was in our home city, fireworks display on river with celebration, and great to crash in a soft bed at the end of the night. Great service from Liz at the front desk at the Columbus Westin!
July 11, 2014