Rated 3.7 out of 5 by 353
Rated 5 out of 5 by crusader66 Great Staff
The staff of this hotel went out of their way to make my wife and I as comfortable as possible when a problem arose with the bed.
April 24, 2016
Rated 2 out of 5 by ssm2014 Not up to SPG standards
recently stayed here for proximity to meetings. The hotel is undergoing renovations but the staff was accommodating in finding a quiet room. The room had new but frayed carpeting, was missing a suitcase valet, and a non-functioning beverage bar. The room service was good and the food above average for SPG properties. The corporate rate paid of well over $300 was completely not deserving.
April 5, 2016
Rated 1 out of 5 by Andrew014 Clearly Under A Re-Model
Worst experience I have ever had at a 4 Star Westin. Computers down upon check-in. Took 15 minutes to "check-in" and be initially placed in the smallest King room I have ever seen. Cable did not work fully. Could not resolve. Phones not working. Had to have maintenance correct during stay. Transferred to larger room for upgrade charge. Larger room in same condition. Stayed two nights. Room not serviced after first night after being told room would be serviced at 8:30 PM. Decided to attend hotel bar. Computers down so could only pay cash or charge to room. Paid for valet parking without knowing or being told the vehicle was stored outside. Vehicle is pulled up covered in snow. More then disappointed and embarrassed to have spent my Valentines Day weekend at this hotel. Response: Waive one night of room "upgrade" and free chocolate strawberries.
February 17, 2016
Rated 3 out of 5 by Zeus001 TV issues
the TV didnt work and after having maintenance come up twice, i finally moved to another room in which i experienced similar problems.
In addition, I declined the "eco option" and when returning to my room no maid service had been performed. I called down to the front desk and told them to go ahead and give me the points for "eco option" and explained the issue. they didnt add the points or offer any compensation for my inconvenience.
February 1, 2016
Rated 5 out of 5 by Rudy21 Hotel Makes One Feel at Home
I spend a year working in Columbus and my hotel of choice is the Westin Columbus. The accommodations are excellent but what I love most about this hotel is the staff. People like Korea, Crystal and Paul made this hotel my home away from home. I could always count on them to greet me with a smile. They made feel more like family than a guest. It's because of people like them that I will always remain a true SPG member. Thank you!
January 29, 2016
Rated 5 out of 5 by FAZ25 Great experience
Yoleiqui....provide the best service I have ever received!
January 17, 2016
Rated 5 out of 5 by joni20 You can't beat what The Westin offers as a wedding venue!
It has been a week since our daughter was married and had her wedding reception at The Westin Columbus. We can't say enough about how wonderful everything was. Anna was the best, from prompt communication, to handling every little detail for us, including things that we would not have thought of. We had a few special requests of which she was so accommodating. Our compliments to the chef as we heard nothing but positive remarks about the food. We requested the breakfast buffet the next morning for our very large family and it was the best we have ever seen, beautifully displayed and delicious! Our guests raved about the delicious meal, beautiful ballroom and comfortable beds. The Westin staff were all so friendly and helpful! Thank you all for making our daughter's wedding day like a fairy tale!
January 17, 2016
Rated 5 out of 5 by rickyh Wedding proximity
Beautiful room and lobby area.
Very professional staff. A little expensive in the bar.
December 8, 2015