Rated 4 out of 5 by CandyL Room service was terrible
The hotel is beautiful and the front desk staff and valet were great. However, we ordered room service for breakfast. It did not arrive on time, so I called the front desk and the attendant apologized and said it was on its way. We waited another fifteen minutes and when it still had not shown up we checked out and went elsewhere. That was a disappointment, since we were really looking forward to breakfast in our room. We would stay there again, but would not order room service.
August 25, 2014
Rated 3 out of 5 by 99Benz Wedding Weekend
Older building in need of updates. Rooms are small, furniture old and tired. But, we did have a nice view. Shuttle service to wedding venue was unreliable, service not available as stated in wedding information. Outrageous daily charge for valet parking. The wedding was fun, but the hotel could have been better.
August 25, 2014
Rated 4 out of 5 by ExpatTraveler Westin Columbus - Almost There
I stay frequently at Westin Hotels - mainly in California. Here the street-facing room was nice, but the street sound was disruptive of sleep - could be fixed by double pane windows, not yet installed. Also bathroom amenities not available without a call to the desk. Finally, the internet charges for in-room access are insulting and leave a tired business traveler feeling scalped. It's not the amount, its the principle - free in the lobby, pay in the room. Clearly meant to get you to the bar, but then the bar closes. All in all it's bad practice, considering it's free at your competition!
August 18, 2014
Rated 1 out of 5 by Sarath Westin?
Trash in my room was not cleared when I checked in. One of the table lights was not working. I could clearly hear the guest conversations in the next room!!!!
August 22, 2014
Rated 5 out of 5 by BubbaRiggs Excellent hotel
Truly enjoyed my stay. Late arrival, welcoming staff and great night sleep.
August 21, 2014
Rated 2 out of 5 by Sarath Needs improvement
Room was not ready when I arrived. That was ok because I did reach the hotel before noon. Reception offered me an option to wait for some time to get the room I booked or take a smaller room. She never offered me an upgrade as a SPG Platinum or inform me why she couldn't offer me one. I was ok taking the smaller room, but I was not told that it does not even have a proper desk/table and chair for me to work! Food available in the bar was not good. Overall experience was disappointing.
August 17, 2014
Rated 3 out of 5 by mom4690 Classic hotel
Great service and great staff. I do feel that this hotel needs a major upgrade. Very "old fashioned" decor and rooms. Rooms are like going back 50 years. Beds were comfortable. Air conditioner did not work in our room.
August 17, 2014
Rated 5 out of 5 by HokieHoo Excellence in all aspects
Our stay was delightful. We stayed at the Westin because the hotel is dog friendly and advertised as that on their website. Not only are they dog friendly but people friendly too! The customer service was superior, the room was immaculate, the bed comfortable, and the air conditioner quiet with a wall thermostat that worked like home. From the desk staff to the valets, all staff were welcoming, and helpful. The hotel is a beautiful historic city hotel with a lovely lobby. Future stays in Columbus would definitely find us at the Westin. We broke up a long road trip with a stay there and it felt like a mini vacation! Great location too. Thank you Westin Columbus for the great stay!
August 6, 2014