Rated 5 out of 5 by Cammi Great hotel experience
Beautifully appointed hotel. Very clean. Loved the latest spa-like showers. Everyone was extremely professional and attentive to our every need. This is a fantastic hotel. We had an issue with our room upon arrival, but it was quickly fixed and we were more than compensated. A great hotel experience.
April 20, 2015
Rated 2 out of 5 by provo312 Worst Westin In the Collection
Mold in shower, no sleep due to noise level, worst Westin I have ever stayed in and it should just be torn down.
April 16, 2015
Rated 5 out of 5 by Thisguy86 Great staff
The staff was incredible.
Korea (front desk)
Jennifer (front desk)
Thomas (front desk)
Jolene (front desk)
They were all very attentive and pleasant and if for no other reason then this I will be staying at this hotel again.
March 26, 2015
Rated 5 out of 5 by kylie2014 Great Value and Friendly Front Desk Staff
I am very happy that we were able to stay at the Westin Columbus. It was an enjoyable experience and a great value!
The hotel is centrally located so it was easy to navigate the city for being out of town guests. The only down side is that you are required to pay $24 for parking regardless if you do valet or not!
We were very pleased with the service we were given by Jolene! She accommodated us very well and made check-in very easy! Thanks to you Jolene!
March 18, 2015
Rated 2 out of 5 by PlatinumBob Not living up to Westin Standards
Certainly not Westin material. Historic yes but no excuse for poor service. No self parking forces you to use valet which is confused and unresponsive. The restaurant is terrible. Their buffet does booth offer the typical selection of Westin super foods and quality offerings. The wait staff is oblivious to customer service. Waited for 15 min just to get a menu and coffee. After complaining and ordering with someone who appeared to be a supervisor I was greeted by waitress 10 min later indicating that the person who took my order did not understand the order. 10 min after ordering again they came out to ask what I ordered again. Rather than miss my flight, I opted for the buffet which was terrible.
All in all, this property needs more attention to service and recognition of loyal customers.
February 10, 2015
Rated 5 out of 5 by RollTide16 Beautiful historic hotel has plenty of character and quirks
I've been staying consistently at this hotel for the past several months. As others mentioned, the rooms can be small and sometimes feel a bit cramped, but it's still not bad. A hotel this old will have some character, but it's easy to enjoy for what it is. It's also impossible to beat a Heavenly Bed. The staff is a little inconsistent, but always quick to fix any mix-ups. Overall, I have really enjoyed my time staying with this hotel and recommend it.
January 8, 2015
Rated 5 out of 5 by LoyalGuest World Class in Columbus
After several stays at this hotel since 1996 (the hotel's centennial), the associates consistently deliver memorable experiences. If you have a pet, the hotel provides the famed Heavenly Dog Bed - a treat. A special thank you to Brian Crooks as I hosted my parents for a very special weekend.
January 2, 2015
Rated 4 out of 5 by celebrating50 Great staff
Stayed here with friends to celebrate a birthday. I can't say enough good things about the staff. Everyone was friendly and helpful, but Paul Porter really made my stay great!!! Room was nice, bed was great.
December 31, 2014