Rated 4 out of 5 by TravellingDad Charming Hotel - Disappointed with Room Service
I visit Columbus two to three times per year and make it a point to stay at the Westin. It's a charming hotel that is centrally located. I was disappointed, though, on my most recent visit with the room service. I arrived at the hotel at 12 Midnight after a long trip from the west coast. I wasn't expecting much, but I thought the "all night dining" menu was a bit constrained. To make matters worse, my order (soup and salad) seemed to take a long time to get to my room and when it arrived the soup was tepid. Outside of the in room dining experience on this particular trip, though, I have always enjoyed my stay at the Westin.
December 12, 2011
Rated 1 out of 5 by TravelGuy Not my favorite Westin
I had numerous problems during my stay:
- Television receiption is horrible. I could not make it through a show without losing signal at least once.
- Internet reception is also bad, especially during the evening hours. I had to get up at 5am in order to be able to do my work.
- The fitness center is not well attended. They were completely out of water when I visited.
- I selected the ‘Green’ option twice. One time, housekeeping ignored my request and cleaned the room anyway. On the second occasion, I was not credited for Starpoints when I turned in my card to the front desk. (They also failed to clean my room on the single night that I did not select the ‘Green’ option)
February 13, 2013
Rated 3 out of 5 by Charlie Well located in Columbus
There's not much going on in Columbus, but i was there because of the bodybuilding convention (Arnold Classic). The Hotel is well located. Rooms are not small but are a bit old-fashioned. Breakfast and service were great, even though the hotel was full.
December 28, 2011
Rated 5 out of 5 by Nick1861 Great European style hotel
Architecture is beautiful and staff accommodating. Great stay and I will be back.
November 10, 2014
Rated 3 out of 5 by traveler Room not what I was expecting
Room was rather small, layout of rooms on hotel floor a little maze like with signs sending you on the long loop to find your room number. No lounge chair that other Westins have had me come to expect. Tight space bed and desk with small bathroom.
November 11, 2011
Rated 2 out of 5 by jrumble VERY Disappointing in-room comfort and amenities.
In comparison to other Starwood properties, this hotel most certainly lacks the in-room comfort and commitment to detail that are standard across the brand. Firstly, as a Gold member or otherwise, the room size was extremely small and the shower stall (not bath) was so narrow that it was impossible for a 6ft person to shower without wither touching the walls or smashing your cranium into the showerhead. Secondly, the overpriced snacks inside the room were considerably expired- Lays Potato Chips (21 days past due), Rolled Gold Pretzels (56 days past due), and Smartfood popcorn (56 days past due).
February 21, 2012
Rated 2 out of 5 by NN23 Most disappointing Westin I've ever visited
I called SPG and booked the room. I specifically asked about parking and was told that self parking was no charge. I get there and it was $20/night. I get to my room and it's like a broom closet. I can't barely open the ironing board. The mini-fridge was locked, and staff failed to come open. I asked housekeeping for a few extra towels and it was as if I asked her to pull out her own teeth. I even had issues with the manager of housekeeping REFUSING to let me in my own room when the keycard failed to work. She got on the walkie-talkie and called downstairs while I had to wait with heavy bags and briefcases. I offered to let her see my id, and she refused, "because of security reasons" but my ID was security enough. Why have a rule or policy that causes inconvenience to your guest? If you can accommodate their request with less fuss you should do that over all things! You have a walkie-talkie, ask them for a last name for the room, and then check my ID, and let me in! Problem solved. But no, they took so long, I had to trek it downstairs and retrieve my own keycard. I am writing this lengthy review for others to know it was a bad experience from start to finish. I didn't read the reviews of this place and now I regret it. I couldn't wait to leave... I notice the only good reviews are from local people in Columbus that attended a wedding. Anyone else who isn't from the area gave this place awful reviews... I travel to Columbus often and I will not stay here again.
September 3, 2012
Rated 4 out of 5 by Boo3474 Beautiful lobby
This is a beautiful hotel with the charm of old architecture. Beds were great, room was a little difficult to get comfortable due to odd placement of full length mirror and little space for necessities in bath. A couple of suggestions I would make would be to move the full length mirror to the inside of closet door. It was useless in our room as you could not get in front of it. Since the bathrooms have so little space I would move some the amenities to the tub and the Kleenex and cups to anther location. There was no place for guest items without it dropping on floor. These are small things and the hotel is truly lovely. We would definitely stay again.
September 30, 2014
Rated 1 out of 5 by PapisBoy Sad Example of a Westin
Upon arrival at the Westin we pulled into the valet parking area of which there was no one available to valet park the vehicle. After parking the vehicle ourselves and lugging all of our luggage a block to the main entrance of the hotel, there were two huge lines of people thinking that this was the line to check in we sat in the chairs by the front door waiting for the lines to go down; more people were getting into line and i noticed one of them was holding a plate I asked the door man if those were guests waiting to check in and he replied NO it was a lunch buffet line. Of all places to put a lunch buffet line it was placed in front of the check in counter??? We got to our room and granted i thought it would be a lot larger than it actually was it was still a nice little room. The nice thing was that it had a window that could be opened up for fresh air the bad thing was that it took me 10 minutes to try and close the window which had not been done the wind was howling louder than the tv with the air blowing through it and the blind shade was a battle to both raise and lower. There were some repairs that needed to be done tot he room and the "touch ups" that were made to the walls were a real embarrassment for the hotel and for me as an employee of the chain. The overnight menu has extremely limited choices so we ventured out to eat late night. In the morning I made coffee and used the little creamers that were supplied in the room only to my dismay to find that I had just dropped two pieces of cottage cheese curdled non dairy creamer into my coffee as the creamers that were left dfor the coffee were obviously not replaces for a while and had solidifying, I called room service and got a pot of coffee and creamer and only 1 cup for a room with two people. The bill had to be adjusted for the correct pricing and allin all it was NOT a great stay. the ONLY thing that even made our stay a LITTLE ENJOYABLE was the front desk agent Nancy she was superior and tried to make everything better. KUDOS NANCY!!
March 14, 2012
Rated 4 out of 5 by Eroku There are some really tiny rooms
Be careful when making a reservation - choose the right room. Some of the rooms in this hotel are only 160sq ft. This is an old building and some of the smaller rooms have weird layouts. For example, the bathroom in one was so cramped it is difficult to actually sit on the toilet. Another room I've had there was barely a foot and a half of space between the bed and the TV counter/dresser - I had to turn sideways to walk around the bed, and I am on the small side of average.
They should just knock down the walls in these smaller rooms and turn them into suites.
Overall it is a decent hotel, in 9 months of staying there, I only got the small rooms a handful of times. Luckily because of status, I was able to get an upgraded room.
November 14, 2011
Rated 5 out of 5 by deerisle Great classic hotel in downtown Columbus
This property is located in a classic building in downtown Columbus. The staff was extremely friendly and helpful, and the rooms are spacious. Being a historic property, the rooms are not uniform, but that added to the character and experience. The rooms were renovated and updated, and I liked the hotel very much. The breakfast buffet was not great. Some of the good was cold and not replenished. We ordered off the menu after the first day, and that food was good.
I would definitely staff at this property again if I was in Columbus.
October 29, 2011
Rated 5 out of 5 by Micheley56 This hotel has amazing staff.
Stayed @ this Westin for a conference. The hotel is amazingly clean. Staff made my stay perfect. Always smiling and receptive. So quick to keep glassware & dishes at the cocktail reception picked up and removed. Front desk "Samir" is an amazing employee. He is so polite and genuine. Handled all of my enquires with genuine concern/attention & poise. Would highly recommend this hotel.
October 27, 2014
Rated 2 out of 5 by adpholtz Overrated!
It is true the building is historically beautiful, but the pros stop there. Our room wasn't all that clean. It was $20 to valet park or self park, which they fail to inform you beforehand. The room was tiny with extremely large furniture that was stained. The furniture was way too bulky for the miniature size of the double-bed room. Furthermore, the wireless internet connection was $10. One would think in 2012 a hotel like the Westin would offer free wireless, but no. I would rather pay ten more dollars for the room and get free wireless. I am highly disappointed as even mediocre hotels offer free wifi nowadays. To sum it all up, this hotel is way overrated. They want $30 on top of the room fee for parking and wifi. Your money would be better spent elsewhere.
November 2, 2012
Rated 3 out of 5 by JMCD Room was unacceptable!
Unfortunately, I got one of the rooms I had read about in prior reviews! What a major disappointment! While this is a grand hotel, they clearly don't warn you about what kind of room they are going to give you. I travel for business and I have never gotten a room without a desk. I was forced to work on my bed the entire night. When room service came I had to put the tray on my bed and pull a chair to the bed to eat. For $145 a night, I would expect a desk! I will not return!
January 24, 2012
Rated 3 out of 5 by zpjm07 Little things add up
Nice Hotel in a great location, but small food and service issues added up over the stay.
-Filet at the bar was cold by the time it was served ( I chalked it up to bar food.)
- Was not offered coffee at the banquet lunch, but when we finally were able to get some, it too was cold.
- Our conference was at the hotel and ended at 5:00PM. I returned to my room to find that housekeepjng had just arrived. I requested clean towels and sent them on their way.
September 16, 2012
Rated 4 out of 5 by Melvan Awesome Front Desk Associate
We just wanted to thank the Front Desk associate who checked my wife and I in. She was wonderful. So personable, friendly and attentive to details, which means such a great deal after being on the road. We loved the room she chose for us.She is a great asset to your hotel - please give her a raise and pass on our gratitude for a great Starwood stay (especially fitting on the stay in which I achieved Platinum for another year)!
January 5, 2012
Rated 3 out of 5 by Allison23 NOT a "heavenly experience".
I stayed in room 681. The room was very small and cramped feeling. The front desk staff weren't very friendly. I asked to add a night to my stay. The gentleman added a night, but didn't bother to tell me the rate would increase by doing so. In the room, the furnace was VERY loud and sounded broken. The towels and robe felt like sandpaper. We ordered dinner from the hotel restaurant--a medium steak and a cheeseburger + fries with two sodas. We only received one drink, and the steak was just as done as the burger. I called the front desk, and the young lady assured me a new steak and another beverage would be brought up. However, the second was no better than the first, and still no drink. At check out, my bill reflected an inflated rate for both nights, which a gentleman [unhappily] adjusted the first night's rate. As a former Starwood employee, I was, at best, unimpressed by the hotel, and will not be back.
February 19, 2012
Rated 2 out of 5 Needs improvement
I was very disappointed with my recent stay at the Westin in Columbus Ohio. I usually love staying at Westin properties too. Upon arrival the staff's effect was flat at best. The fact I am an SGP was not even mentioned. Once we got to our room we realized we were given a full bed, when I had reserved a queen. I went back to the desk where I was treated as I had been the one who made the mistake. Once we reached our VERY small room, we realize our fridge was locked, and there was no guest book (something that would explain hotel ammenities, etc). We called the front desk for our car approximately 20 mins before we were leaving, we headed downstairs, and had to wait another 20 mins. We were the ONLY people waiting. We were late for our dinner reservations and had to be seated elsewhere.
Overall it was a poor performance. I will not be staying at your Columbus location again. They could learn a few things from your Indy and Cincy locations.
November 18, 2012
Rated 2 out of 5 by Traveler4444 Housekeeping and desk staff needs improvement; not up to Westin standards
This Westin property needs improvement and is not on par with others in the brand. First, the positives: the property is historic but updated, the gym facility is excellent, and there was no line to check in or out of the hotel. However, upon check-in, I was told no upgrades were available (SPG gold), and I was assigned to a small interior room with a courtyard/roof view. The principal issue was that my room was not clean: there were hairs on the fitted sheet, the mattress pad directly under the fitted sheet on the bed was stained and laden with hairs and lint, and there were long women's hairs in the bathtub/on the shower curtain. The room also had some smaller issues; a light was out above the closet, the magnifying mirror in the bathroom was coming loose from the wall, and the handle of the hair dryer was greasy. When I raised the lack of cleanliness with the desk attendant at checkout, it was ignored. She came across as unfriendly, harried, and overwhelmed--working the front desk alone with guests trying to check out and the phone ringing repeatedly.
I had dinner at Thurber's in the hotel during my stay. Service was attentive but slow; food was acceptable except for one of the worst steaks I've ever had in a restaurant. The ice cream dessert was rock hard and served--amazingly--directly in the carton.
Overall, a disappointment. Not worth the SPG points
October 24, 2014
Rated 2 out of 5 by Starwood01 Time for a makeover
Classic, elegant lobby. This is a historic property, but that doesn't mean the rooms and hallways don't need a major update. This is not a typical up to date Westin. It needs needs a major refresh. The rooms were old and small and look like they hadn't been updated in 10 years. The carpet in the hallways was old and worn and dirty.
October 21, 2012
Rated 1 out of 5 by xxxx Worst hotel
I have stayed at this hotel in the past, had a bad experience, but decided to try again. This was not much better. Last time I had to leave due to mold. This time the rooms have been renovated, but remain miniscule with very lumpy, uncomfortable beds, which are not conducive to sleep. I give up; I won't stay here again
July 10, 2012
Rated 4 out of 5 by Becca12 Concierge Service
My family was in Columbus for the Ohio State-Michigan game and ran into an issue that almost kept one of us from going to the game. The Concierge (Brittany) was so incredibly helpful and assisted us with our problem so that we could all go to the game. She went above and beyond and we really appreciated her help.
November 27, 2012
Rated 5 out of 5 by Jonathan8 Old but great!
Not knowing what to expect, I was a bit confused when arriving (We all have our horror GPS stories). Upon checking in and entering the room, my fears/confusion were assuaged. This hotel was wonderful and employed several excellent members that took courteous to a new level.
Two thumbs way up!
July 1, 2013
Rated 2 out of 5 by RhodeIslandMOM FAR BELOW -----------WESTIN STANDARD
$22 for parking, no self allowed.
Nice Lobby and Nice Staff
Too bad....no hot food at night
Rooms old and outdated #468
View of alley
Mold on bathroom ceiling
Dirty grout on tiles
No plugs near bed for cell phone
desk plugs are old... dont work
refrig does not get cold.....Internet $10 night
July 2, 2013
Rated 1 out of 5 by BUCKEYE83 Small rooms, needs updating
Rooms are very small, bathroom vanity not big enough to put anything on, no other counter space in bathroom. We had meetings there, no hand soap in the restrooms, lack of TP in the restrooms, front desk was notified by several individuals, nothing changed. Way overpriced for what you get.
September 26, 2013
Rated 5 out of 5 by Jen13 This hotel puts the guests first
I was very impressed with the customer service at this hotel from the second I walked in the door. The front desk attendant made us feel like valued guests and quickly took care of any issues we had immediately. I would stay there any time I go through the Columbus area.
January 4, 2013
Rated 4 out of 5 by Joburg12 Very Responsive Staff
A few things needed fixing. These were done immediately and graciously. The strong culture of client service comes from the manager down.
October 20, 2014
Rated 2 out of 5 by WOF2012 Women of Faith
We picked this Hotel for our Women of Faith trip. We were suppose to have a rollaway bed, we didn't get one. Staff at the front desk were rude. Staff in the restaurant weren't nice. The room and the hotel were very clean. I will not be staying at this hotel again.
August 7, 2012
Rated 5 out of 5 by Del42 Fantastic location
Was in town for our anniversary to see Wicked. The Westin was within walking distance of the Ohio Theatre. When we arrived, we received an unexpected room upgrade because it was our anniversary. Fabulous room!! Great place to stay in Columbus.
June 23, 2013
Rated 1 out of 5 by Moonpie Small Room, unorganized staff, relies on being historic instead of providing good service
I stayed at the Westin only because of a wedding I was attending. There was a sign when we arrived with the wrong time posted for the rehearsal. Which wouldn't have been a big deal, but no one knew that the actual time was two hours later than posted, and since I arrived at the time the rehearsal was posted to start, I was concerned. Staff never called when they said they would call the room when they verified time. No one who worked there seemed to know what was going on. Drinks at the bar were $10, they were good, but overpriced. They forced you to valet park your car for $22 a night, and we saw a manager actually have to scold the valets for the rude way they were treating guests cars. We asked housekeeping to clean our room at 4pm, because we would be at the wedding, we had to call again at 6, our room got cleaned by 7pm, but they forgot towels. No complimentary breakfast, no free internet. They tell you up and down when you get there how 'upscale' they are, but it's only an old beautiful building, with small rooms, poor service, and NO luxuries.
November 18, 2013