Rated 5 out of 5 by Nutshell Exceptional
My stay was great. Not a problem, but since I was only one person my room was small but adequate, just used to larger room. Pluses clean, bed comfortable, restaurant excellent. Staff exceptional. Checkin staff person remembered my first name when I walked up to counter to ask a question two days after checkin, how awesome is that. Old hotel but very well updated, actually beautiful , impressive lobby.. Only one little thing the shower was old looking but worked fine no problem with operation of shower
November 17, 2014
Rated 5 out of 5 by Sharon552 This hotel has beautiful features and wonderful staff
Wonderful stay in a beautiful room. Very spacious with a fabulous view of Columbus. Staff can not be any kinder. Felt valued and pampered the entire stay. Needed help with a few things and everything was taken care of. Will recommend this hotel to everyone.
November 17, 2014
Rated 5 out of 5 by Nick1861 Great European style hotel
Architecture is beautiful and staff accommodating. Great stay and I will be back.
November 10, 2014
Rated 1 out of 5 by TheSkyistheLimit This hotel was disappointing
My initial room was not clean; therefore, I had to go back to the front desk to request a clean room. The room I was offered was way to small for the cost of this hotel. I am a business traveler either driving or flying to my destinations and do not enjoy having to deal with issues upon my arrival, especially, when the facility has been paid in advance. I was not able to cancel my reservation due to a timeline policy regarding cancellations. An exception should have been made since the hotel was obviously not prepared for my arrival even with a 17 day advance reservation. Shame on your management.
September 26, 2013
Rated 5 out of 5 by Micheley56 This hotel has amazing staff.
Stayed @ this Westin for a conference. The hotel is amazingly clean. Staff made my stay perfect. Always smiling and receptive. So quick to keep glassware & dishes at the cocktail reception picked up and removed. Front desk "Samir" is an amazing employee. He is so polite and genuine. Handled all of my enquires with genuine concern/attention & poise. Would highly recommend this hotel.
October 27, 2014
Rated 2 out of 5 by Traveler4444 Housekeeping and desk staff needs improvement; not up to Westin standards
This Westin property needs improvement and is not on par with others in the brand. First, the positives: the property is historic but updated, the gym facility is excellent, and there was no line to check in or out of the hotel. However, upon check-in, I was told no upgrades were available (SPG gold), and I was assigned to a small interior room with a courtyard/roof view. The principal issue was that my room was not clean: there were hairs on the fitted sheet, the mattress pad directly under the fitted sheet on the bed was stained and laden with hairs and lint, and there were long women's hairs in the bathtub/on the shower curtain. The room also had some smaller issues; a light was out above the closet, the magnifying mirror in the bathroom was coming loose from the wall, and the handle of the hair dryer was greasy. When I raised the lack of cleanliness with the desk attendant at checkout, it was ignored. She came across as unfriendly, harried, and overwhelmed--working the front desk alone with guests trying to check out and the phone ringing repeatedly.
I had dinner at Thurber's in the hotel during my stay. Service was attentive but slow; food was acceptable except for one of the worst steaks I've ever had in a restaurant. The ice cream dessert was rock hard and served--amazingly--directly in the carton.
Overall, a disappointment. Not worth the SPG points
October 24, 2014
Rated 4 out of 5 by Boo3474 Beautiful lobby
This is a beautiful hotel with the charm of old architecture. Beds were great, room was a little difficult to get comfortable due to odd placement of full length mirror and little space for necessities in bath. A couple of suggestions I would make would be to move the full length mirror to the inside of closet door. It was useless in our room as you could not get in front of it. Since the bathrooms have so little space I would move some the amenities to the tub and the Kleenex and cups to anther location. There was no place for guest items without it dropping on floor. These are small things and the hotel is truly lovely. We would definitely stay again.
September 30, 2014
Rated 4 out of 5 by Joburg12 Very Responsive Staff
A few things needed fixing. These were done immediately and graciously. The strong culture of client service comes from the manager down.
October 20, 2014