Rated 4 out of 5 by sales070914 Bathroom needs attention
Hotel was nice. Room was welcoming and comfortable. However, the bathroom needed to be updated to match the level of the room. For example, the bathtub had black "discolorings" all over it. Was it mold? It also had significant chips. I understand that replacing tubs can be a significant expense. But, it was worth the metnion. In a somewhat related note, there was no shampoo.
July 11, 2014
Rated 4 out of 5 by s023kaw Historic hotel is extremely clean and charming
Historic hotel is extremely clean and charming – with granite/marble throughout. Hotel staff – from valet to front desk to the corporate office – is friendly, helpful, and professional. Having stayed here for three consecutive weeks, I enjoy the varying room layouts of an historic building – which is atypical from the standard cookie cutter rooms of many other hotels. Highly recommend.
December 16, 2013
Rated 3 out of 5 by NotImpressed42 Hotel was good but my room was a little rough around the edges
Main lobby was great. My in-room movie would not work even after engineering worked on it for an hour. Had to ask for movie to be removed from my bill. Plugins on the desk didn't work. A couple of light bulbs were out. No soap in the shower.
Dinner at the bar was 2 hours. We sat at the outside patio and pretty sure we were forgot about. Food was overpriced for very small portions.
September 30, 2013
Rated 3 out of 5 by scrappyk1 Glad that I got my room discounted
We stayed for 1 night and had a very small room on the 3rd floor. There was a wedding going on on the 2nd floor until after midnight and we could hear the crowd and the music. So we were up late and glad that we didn't have to wake up early but at 7:00 a.m. the maintenance man walks down the hall with his walky-talky as loud as it could go. I would never stay there again.
August 20, 2013
Rated 5 out of 5 by BandS66 Historic Hotel
The hotel's history, architecture, location, and pet friendly policy attracted us back for our second visit. With regard to the last point, the water bowl and biscuits near the front entrance was an unexpected perk very much appreciated by our Cocker Spaniel. Also, the day we arrived there was manager's reception in the lobby, also an unexpected perk that we appreciated.
May 7, 2013
Rated 3 out of 5 by Farrell Rooms Very Noisy
While the hotel lobby is beautiful, the rooms are less than desireable. I was to stay the week but knew after just one hour that I needed to move to a different hotel if I wanted to have any rest. VERY noisy from the streets and inside of the hotel. The rooms are configured in an odd way and the bathroom is very small. Does not live up to the reputation of Westin hotels.
August 13, 2013
Rated 4 out of 5 by Joburg12 Very Responsive Staff
A few things needed fixing. These were done immediately and graciously. The strong culture of client service comes from the manager down.
October 20, 2014
Rated 2 out of 5 by Aquablue Dissappointed
The room was dirty and very small. Flecks of black on the bed, mold in the shower and rusty shower door, reception on the tv was fuzzy (except for the HD channels), the refrigerator was way too small and never got cold. I had to throw away my yogurt and milk. And having to pay for internet in this day and age is ridiculous.
The staff was very nice and pleasant.
October 8, 2013
Rated 1 out of 5 by Aditya Worst Experience
I have always liked the SPG hotels and had expected this to be good, for this being a Westin property. However this was one of the worst experience I had with any hotel.
The shower was either too hot or too cold, and it was impossible to take a comfortable bath. Take that Heavenly bath...
Although, I was asked at the check-in, if I would like a key for their refreshment bar (refrigerator). However there was nothing to be found in the bar and it wasn't even working and smelled terrible.
Westin is known for their comfortable beds. They did have comfortable beds, however the whole room was occupied by the bed with no room to move around.
The parking cost 22 bucks which is the highest I have found in my travel. This is even higher than I paid in cities like SFO, Chicago and Houston.
Their service wasn't bad and they replaced the refrigerator very promptly when I asked for it.
All in all a very dis-satisfactory experience.
March 12, 2013
Rated 5 out of 5 by McAdoo SPG Birthday
I had to travel out of town to Columbus for my birthday and after delays at the airport, it didn't seem like it was going to much of a celebration UNTIL I arrived at Westin in Columbus. The young lady at the desk sent up a glass of wine and a piece of chocolate cake with a birthday note. WOW! You left an impression. Thanks Westin Columbus. :)
July 20, 2014
Rated 4 out of 5 by MrPlow Great Location, Slightly Dated Hotel
The hotel was fine, and almost everything I'd expect from a Westin. The only thing that was a bit disappointing: It's obvious this was a much older, possibly historic, hotel that Westin bought and refurbished. That may appeal to some, but to me it still had a very dated feel except for the few modern touches Westin obviously put in when they bought the place.
June 28, 2012
Rated 5 out of 5 by DellPickle Overall we had a great experience.
Overall we had a great experience. The staff was very accommodating and the service was prompt. The facility was clean and our room fit our needs for the duration of our stay. The hotel was in a convenient location for walking in downtown and it was nice to have a safe place to park our vehicle. In addition, the parking service staff was friendly and helpful.
April 29, 2013
Rated 2 out of 5 by MixedReviews Staff Needs Training
Business travelers don't need much. They need an efficient staff and a quiet room. A bonus is a bar with good food to have dinner. This hotel has a great lobby but failed on the other basics. The front desk person couldn't find my starwood number so just opened a new account without asking me. I spent 1/2 hr. on the phone with SPG trying to straighten it out. When i got to the floor, the housekeeping staff was still making up rooms. No problem except they were yelling to each other--something no guest wants to hear. Since I am a gold member, you should get an upgrade if available, but that was not offered. The bar and room service menu was identical, which is a drawback. In the morning, the maid on my floor had a tv blaring in the room she was cleaning--pretty inconsiderate of the other guests. The lobby is beautiful but the rooms need some updating. Perhaps i was just in an unrenovated room. Not a very impressive experience.
September 21, 2013
Rated 3 out of 5 by 99Benz Wedding Weekend
Older building in need of updates. Rooms are small, furniture old and tired. But, we did have a nice view. Shuttle service to wedding venue was unreliable, service not available as stated in wedding information. Outrageous daily charge for valet parking. The wedding was fun, but the hotel could have been better.
August 25, 2014
Rated 5 out of 5 by Jenn31 Wonderful customer service!
Checking in on one of the busiest weekends in Columbus, the staff could not have been more helpful and accommodating. From Kyle in valet to Emily and Halley at the front desk, I could not have asked for a better experience. They all went above and beyond to make sure that my weekend was perfect. Thank you so much for the wonderful hospitality!!!
June 23, 2014
Rated 3 out of 5 by lisa60 Lisa60
The non-member rooms are definitely too small for 3 adults; 2 is pushing it. One can fit comfortably. Closet size is tiny. No place to situate an open suitcase except on the floor. Was promised a cot for our 3rd party when we booked but once we arrived, we were told the cots were gone. The FD did offere my adult son sheets so he could sleep on the floor.
April 15, 2013
Rated 3 out of 5 by Nadia20 good enough
The Lobby was beautiful. But the carpet in the hallways and room seemed old. The floor in my room was uneven and bathroom was small. I only stayed there for one night as I was traveling and needed a good night sleep. I love the hotels beds/ pillows. So It wasn't so bad for a one night stay. Front desk girl, was very friendly!
August 5, 2014
Rated 3 out of 5 by Tom8720 Noisy room
The hotel is in a great location to downtown and tOSU as well as many of the off-campus sites, however it is in a hotel structure that has obviously been updated from an much older hotel structure. The room sizes were small and the air conditioning was very loud throughout the night. I would recommend the hotel, but make sure you check all the features.
August 11, 2013
Rated 4 out of 5 by Overcharged111 Unreleased "hold" charge
CHECK YOUR CREDIT CARD BILL AFTER CHECKING OUT!!
My family attended a function in town and stayed here in two rooms. Upon check-in the front desk informed that an incidental "hold" charge would be put on my credit card for any incidental expenses (courtesy bar, phone calls, missing linen, etc) discovered after check out - pretty standard stuff EXCEPT that the $115.88 hold charge was never released. I checked out on 11-11-12 and discovered that the charge was not released a week later. I called the front desk and was told that my bill was clear in full and in another couple of days to file a dispute on the charge with my credit card company; further that this was a common call that they get. UNACCEPTABLE. Disputing a charge is no small matter. A month later, I'm hassling with my credit card company over this erroneous charge that Westin would not credit/release.
This hotel's accommodations are very good; their accounting is VERY bad!!
December 8, 2012
Rated 5 out of 5 by viclyn Beautiful hotel with excellent customer service!
Beautiful hotel. Wonderful, polite, customer service oriented staff/employees!! (something that has so often gone by the way side in our society -so this was very nice to experience and something that means a great deal to us!) Valet parking! Onsite restaurant and bar - very nice! Great breakfast. Will recommend to others and return ourselves as well.
March 25, 2013
Rated 4 out of 5 by WeddingGuest Great facility and comfort, terrible valet
The Westin- Columbus itself is a beautiful hotel, with wonderful rooms that are extremely comfortable. The only downside is a poorly managed valet where upon check-out myself and friends had to wait anywhere between 30-90 minutes to get our cars. I would highly recommend calling far in advance and hope that the hotel implements a better system.
February 4, 2013
Rated 1 out of 5 by TBW113 Worst room, never stay again this hotel
Room 445 was only 200squre ft. No desk, no outlet for cell phone and laptop, darty carpet. Bath tub drain not working. No place to put your laggage. Everything bad! I don't know why I paid $179.00. I want refund. No help from front desk and not welcoming staff. I never stay again this hotel and not recommend. Why this room in SPG floor ?
March 8, 2013
Rated 5 out of 5 by Tori2013 Wonderful Experience
We recently had a large group of rooms blocked for our wedding. Daniel & Marian did a wonderful job getting that all setup & we can not thank them enough. They were prompt with email responses and answered any questions I had. The hotel staff was very friendly, the hotel is kept up very well & we just couldn't be happier with our choice!
August 26, 2013
Rated 5 out of 5 by DawnDawn Heavenly bed , but staff was amazing!
Sad to be gone! I melted into the bed each night. Very clean rooms. I was with an extremely large conference group of Thirty-One ladies and the staff was superb at handling all of us. Gina, George, and Mikia went above and beyond and I cannot thank them enough for such a wonderful experience with Westin hotels.
July 26, 2014
Rated 4 out of 5 by Johnmar Great facility but...
While the physical facility was outstanding, certain issues were disappointing...food for Capital reunion was not the quality expected, esp for $30...Friday morn buffet b'fst was seriously deficient for such a hotel...and maids forgot to leave wash cloths and hand towels. Valet service and bellman service were speedy and congenial.
April 28, 2014
Rated 4 out of 5 by Botags The staff was extremely helpful
While visiting the Westin for a professional conference, I was impressed by the friendliness of the staff. I was greeted at the valet with a smile nd saw one on the face of every staff member through my stay. While small, I was working in the lobby on the computer and was offered a beverage. It was unexpected and very welcomed.
April 4, 2014
Rated 5 out of 5 by SJC812 Excellent hotel for wedding
We got married at the Westin Columbus and had a great weekend at the hotel! The staff were wonderfully accommodating - from helping make sure we were all comfortable in our rooms to ensuring the wedding went off without a hitch, everything was just perfect! We'll be back to the Westin the next time we need a hotel in Columbus.
August 8, 2012
Rated 5 out of 5 by Maria27 Wonderful historic hotel for a great stay
Beautiful historic hotel in downtown and within walking distance of Historic Germantown and Short North Neighborhoods. Quiet and comfortable. Short ride to airport. Food served to groups was excellent. Front desk friendly but had a hard time with billing for shared room. Taxi is better option than the shuttle for pay service.
September 7, 2013
Rated 3 out of 5 by Finny Recent experiences
I stay at the Westin Columbus over 20 different times per year.
As of late, the site seems less responsive.
I have repeatedly asked for an email copy of my final bill. That has not been done. It requires requests for days. This is annoying.
Please rectify this.
I am a platinum member and expect better treatment.
March 22, 2013
Rated 5 out of 5 by Reba24 Great Service!
I had and an event going on the weekend I stayed and we used the Westin Columbus as our host hotel...and it was an excellent choice! We stayed somewhere else last year and they charged us for little things and the Westin didn't even talk about extra fees! The staff from sales to front desk were all so great to work with!
October 3, 2013