Rated 5 out of 5 by MaryBK25 Wedding reception experience
Our daughter's wedding reception was held Aug.15th, and your staff's attention to detail exceeded our expectations. Anna put our minds to ease with her confidence in helping our dream come true. Kudos to her and all staff we encountered.
August 23, 2015
Rated 5 out of 5 by Bffrash The Perfect Wedding!
Could not have asked for a more perfect setting for a Columbus wedding! Cam Jones and her entire staff were amazing!
July 30, 2015
Rated 2 out of 5 by PLM60 Housekeeping
No housekeeping provided, garbage not emptied, coffee service not refilled
July 23, 2015
Rated 4 out of 5 by Katie01 Policy
I understand that I was booked at a wedding party rate but I felt that a lower rate for a 100% disable combat vet should have been given to me. My brother who is also disable was given a much lower rate than me. I just think that policy should have been altered in this case. Thank You. John Carlson
July 13, 2015
Rated 5 out of 5 by Donnie185 FANTASTIC HOTEL STAY
I WOULD LIKE TO SAY THAT STAYING AT YOUR HOTEL WAS THE BEST HOTEL EXPERIENCE I HAVE HAD.THE STAFF WERE ALL VERY PROFESSIONAL AND COURTEOUS.THE ROOM WAS SUPER CLEAN AND PROVIDED A VERY COMFORTABLE STAY.MY DAYGHTER HAD HER WEDDING AT THE SOUTHERN THEATER.IT WAS THE PERFECT VENUE FOR A WEDDING.THE STAFF FROM THE THEATER WERE FANTASTIC IN MAKING SURE THAT EVERYTHING WENT SMOOTH.THE THEATER IS AN ARCHITECTUAL MASTERPIECE.I WOULD RECOMMEND ANY COUPLE HAVING THEIR WEDDING THERE.
June 29, 2015
Rated 2 out of 5 by General326 Not What I'm Used Too
For the money, the room was entirely too small. Needs updating. They valet service, which I think is run by the city, and the hotel lounge and restaurant, were the worst part of the stay. The front desk clerks were very friendly, helpful and hospitable. There is a lot of construction going on so parking, walking and the neighborhood in general makes for a rough stay.
Not what I'm used to in a Westin Hotel Stay.
June 8, 2015
Rated 4 out of 5 by Jordan21 Average Westin, Exceptional Staff
My partner and I had taken a Megabus from Cincinnati to Columbus on Sunday morning. We arrived at the hotel around 10:30 a.m. and fortunately, they had a ready room. I had requested an early check-in but wasn't expecting anything that early as they were sold out the prior evening and check out on Sundays is not until 3:00 p.m.. The lobby of this Westin was absolutely stunning! Gabby was very pleasant and welcoming at check in and offered us a complimentary upgrade to a king size bed for my birthday. (Thanks, Gabby!) We wanted some information on the surrounding area and everyone was very knowledgeable, provided great suggestions, and answered all of our questions. We ended up going down the street for lunch at deNOVO Cafe which is a cute little rustic European-American style bistro with fair prices. The hotel room itself was small, and our view (or lack thereof) was one of an office building directly across the street. I was also a bit disappointed that the hotel did not have a pool or a hot-tub. This is ok, though, because we were there for a concert anyway and didn't spend much time in the room. The bathroom was also small, but very professionally cleaned and appropriately stocked with all the standard toiletries. Kudos to housekeeping! I did not have the chance to eat any F&B so I can't speak to that aspect of the hotel. On Monday, the staff granted us a complimentary late check out of 2 p.m. which was wonderful as our bus was not scheduled to depart downtown until 7 p.m. that evening. (Thank you so much, again!) They held our bags until we returned for the bus and we spent the afternoon in the Short North Arts District of town. We took advantage of the public bike rental system and rode 3.5 miles up High Street. Columbus is a very bike friendly town! We ventured into a quaint vintage store called Flower Power. Expensive prices, but great selection. We rounded out the day spending happy hour at Bodega, with 47 beers on tap and all of them half price (and delicious grilled cheese for only $1 to top it off)!!! The best part of our stay was Kristen at the front desk who was absolutely wonderful! We were in desperate need of hairspray before going out to the concert and as the front office had ran out of their supply, Kristen gave us her own personal supply! She was always wearing a bright, genuine smile, and perfectly exemplified great customer service. Thank you Kristen and everyone at the Westin Columbus for making our short stay so nice!
May 19, 2015
Rated 5 out of 5 by Gilles27 Best in Columbus
This is my must stay hotel for my yearly trip to Columbus . From the front door valet to the front desk , the lounge staff and the restaurant , everyone was accommodating and helpful .
I'll be back next year .
May 19, 2015