Rated 1 out of 5 by Amnlulu Very Disappointed with this hotel
My husband and I live locally and this is the first time that we have stayed at the Westin on Hilton Head. We were both extremely disappointed in every way except with the view from our room. We have never stayed in a hotel this dirty before. I was appalled at the state of the hallways, floors, moldings, elevators and even the bathroom walls in our room were disgusting. With all of the cleaning people we saw, this facility should have been in immaculate condition however, this was not at all the case. Even walking around the pool areas, we noticed debris and dirt. The pool lounge cushions were disgusting. I understand that there is a high volume of guests but it was shocking to see the state of them. The cushions at the outside bar, Level 32, were also gross!!!! The noise level in the hallways and outside was intolerable, we did not sleep or even relax which defeated the purpose of our stay. Lastly, we dined with friends at the Carolina Café and although the food was very good, the service was slow. When it was time to receive the final bill, the waiter did not ask how the bill should be split, instead brought one check for the table which sometimes makes an uncomfortable situation for guests. It took over 10 minutes for this to be resolved and for us to receive new checks. We also were made to feel rushed to leave, the man at the host / hostess desk along with two other employees, stared at us while we and our guests were enjoying conversation. Again, so much for a relaxing experience. All of this equates to an overall poor rating. We will not return to this facility nor recommend it to anyone in the future.
November 10, 2014
Rated 5 out of 5 by Coach10 Friendlirst Staff
Everybody we met at the hotel was very friendly and helpful. We were always greeted in a happy, friendly way and I couldn't help but put a smile on my face. The grounds were also beautiful and it was enjoyable just walking around. Thank you for making our stay wonderful.
November 1, 2014
Rated 3 out of 5 by Brooke1212 Staff was below par
I have stayed at Westin's for many years. I do so because of the great customer service. I am a GOLD member as I have stayed at Westin's all over the country and in Europe many many times.
When I arrived, the staff put me in a first floor room with a view of a dirt path. I went back and asked if I could get a higher level as I was a Gold member. She then put me in a third floor room, which was miles from the counter, as it is a big hotel. The cards did not work for the room. I hiked back and was given new cards. Those cards did not work either. I then called the front desk from my cell phone and asked for maintenance who could not get the room to work either. They moved me to a third, very nice room.
I had very expensive medication shipped to the hotel. I checked over and over again if it had arrived and they said it had not. I came home and called the office that shipped it. They tracked the package and said that it had in fact been delivered on the Friday that I was there. I have called since and all I get is that it is not logged in. Yesterday they hung up on me and did not call me back. Great service? Not so much!
October 29, 2014
Rated 5 out of 5 by mauijosh74 Wonderful Place!
My wife and I stayed at the Westin for only a few nights, but had such a pleasant stay. We needed to relax, and that's what we did. My wife being 7 months pregnant with twins, said it was the best nights sleep she'd had in months. Thank you!
October 23, 2014
Rated 1 out of 5 by AnnKJ Horrible Check-In experience
I just spent more than an hour in line with a lot of angry guests to check-in to my room to start my vacation. I am a meeting planner for a living and have never had this experience anywhere in the world. You know how busy your hotel was going to be today and only 1 non-SPG line was open and no one from the Westin trying to apologize to guests in line. My room was luckily ready when I finally got to the desk, others not so lucky and were told theirs were not, almost an hour after official check-in. They were told that they would be called on their cell phones, none of which had service.
Btw, once I finally reached check-in, Lauren was very pleasant. My vacation hopefully can only improve from here I hope.
June 30, 2013
Rated 5 out of 5 by mnmoore Peace on earth
My girlfriend and i stayed two weekend nights at this resort for her birthday. Upon arrival we were welcomed by the staff and greeted at every corner. Staff was 100% focused on customer satisfaction and I really appreciated that. Well worth the money. We are looking forward to coming back this summer when there is a little more action and to take full advantage of that beautiful deck. So serine!
Overall, we had a blast. Room was a beautiful ocean view with a balcony. Clean, modern decor, and and a bed to die for..lol
I'm hooked, great job Westin.
January 20, 2014
Rated 5 out of 5 by Jack1949 Great location for fall retreat
A wonderful location for fall get away. Spent 3 great days there with lots of options for activity, relaxation, and good food.
October 20, 2014
Rated 5 out of 5 by Todd32 We loved this entire hotel. They had it all.
Absolutely 100% satisfaction. We cannot even think of one negative thing. They were awesome all the way around. Beds are sooo comfortable, very clean, awesome staff, great facilities, great beach access, not to mention a beautiful and warm/welcoming facility. Loved it!!!
September 17, 2014