Rated 5 out of 5 by MartinD28S A pleasant stay
Came down Friday for the SC Counseling Conference. Staff was helpful and courteous. Staff consistently initiated greetings as you walked by. Particularly enjoyed talking with staff from England, Wales and Jamaica. My room was pleasant, the exercise facility was adequate for a nice sweat and the restaurant had a nice atmosphere and the right food for me.
3. März 2014
Rated 5 out of 5 by Harvey29902 Great staff and facilities.
As we arrived we were met by Mike the bellman who went out of his way too help us out. Mike got our bags and showed us to the front desk where we were checked in by Chloe. Chloe got us checked in to a room better than we had hoped for, and was an absolute delight to deal with during our entire stay.
Once we were checked in, Chloe called our room to make sure that we were completely satisfied with our room. We were!
We went to a conference for dinner at the resort and the food there was more than acceptable. When we returned to our room, we found a hand written note from Chloe thanking us for staying with them at the Westin and telling us to feel free to call her if we needed anything. Chloe was this good the whole time.
The rooms are some of the nicest in which we have ever stayed. Bed was comfortable everything worked well and the shower with a large tub was a really nice touch.
The grounds were clean and well maintained. We spent some time in the heated pool and hot tub. Both were perfect.
As indicated on the website, we were allowed to check out at 3:00, but this was a space available thing and had to be requested.
The only drawback of the property is something that is beyond the control of management. Be prepared to do a lot of walking. The distance from our room to the restaurant area seemed like about 3/4 of a mile walking through the hotel.
We enjoyed our stay at the Hilton Head Westin immensely and would definitely recommend it for anyone.
3. März 2014
Rated 5 out of 5 by JLW57 Outstanding Service
I'd like to acknowledge the outstanding customer service we received during our recent stay from Front Desk Manager, Olivia Remington. Ms. Remington was very capably able to troubleshoot and resolve a complex reservation and folio reconciliation matter. We are regular platinum guests at the Hilton Head Resort and Spa, and it is the fine hospitality of staff such as Ms. Remington that keep us coming back.
18. Februar 2014
Rated 5 out of 5 by Weekend2RemeberGuest Weekend to Remember
We were there for the Family Life Weekend to Remember conference. The Resort was absolutely beautiful and the staff was gracious and kind. The only problem I encountered was from the other guest in the hotel who were there for a different conference. They were all absolutely rude and almost bullying to a degree. Pushing people out of the way to get to the elevators first, not taking their turns on the elevators (like children cutting in line), they stood in the middle of the hallways as we tried to reach our conference - which required us to pass their conference - and almost dared us to ask them move out of the way. - Other than the other people there - the Hotel, Staff and amenities were absolutely wonderful.
17. Februar 2014
Rated 5 out of 5 by BrianR Westin Hilton Head
This is a great place to stay! Perfect location on the island. You can walk right out onto the beach or walk the paths through well landscaped areas. Good golf courses are just a minute away.
13. Februar 2014
Rated 5 out of 5 by JohnJr27 Can't Do Enough for You
From time of arrival until departure, staff could not have been friendlier ... directions to early check in to late check out to restaurant staff ... every person I encountered couldn't do enough... and all done with a smile! Of course, the facility itself was akin to staying in the lap of luxury. Really great experience ... will return!
9. Februar 2014
Rated 5 out of 5 by erpaja Heavenly beds
The beds are INCREDIBLE.... best sleep ever. I have heard several people in my group commenting about that, most of them are frequent travellers.
My only comment is at check in, when I indicated I would not need help with bags, the bell person seemed less than enthusiastic.
28. Januar 2014
Rated 5 out of 5 by mnmoore Peace on earth
My girlfriend and i stayed two weekend nights at this resort for her birthday. Upon arrival we were welcomed by the staff and greeted at every corner. Staff was 100% focused on customer satisfaction and I really appreciated that. Well worth the money. We are looking forward to coming back this summer when there is a little more action and to take full advantage of that beautiful deck. So serine!
Overall, we had a blast. Room was a beautiful ocean view with a balcony. Clean, modern decor, and and a bed to die for..lol
I'm hooked, great job Westin.
20. Januar 2014